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December 2023 by Linette Gibson
This place is the worst. The ATM wouldn’t let me do my transaction and the OPEN lights were on at the drive thru at 8:30, but they weren’t actually open until 9. Explain to me why they would turn on the green OPEN lights if in fact they are actually CLOSED?! A wasted trip for me.
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June 2022 by Simply Suzanne
The customer service is great face-to-face, when you walk into the bank. I have gone in several times for specific needs and they were closed or a person I needed to work with wasn't there. They are just iffy when you really need them. I went in on Saturday and they were closed, even though their door showed the 9:00 am to noon hours for Saturday. No signage of why they were closed. In THAT situation, they were able to help me in the drive-through. Had that not been the case, I would have been out of luck. I get very frustrated with this bank. I don't use it much and I try to never go into the branch more than I HAVE to.
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February 2022 by Brandon Bordner
Dana and Kasey were absolutely amazing helping us.
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May 2021 by Linda Casper
I don’t understand why they are closed on Saturdays. I understood during the height of the pandemic but at least the drive thru could remain open. Not very good customer service.
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August 2020 by Scott Collins
I dont understand there policies. They said i had to come inside to cash a check from someone who has an account there because i didnt have an account. I used to believe that was to verify it was me but when i get to the door i was told to put a mask on so that cant be it so why do only people with accounts get to use driverthrou. Just asking
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June 2020 by Zachary Frieben
Not as busy as the one in Battle Creek or Portage, at least when I was here. They did a great job processing my auto loan, as they were very fast.
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July 2019 by Matthew K.
This credit union has always been helpful to me. They're more then willing to help with any problem you may have. I lost a debit card once and they were able to make me a new one right there at the branch in around ten minutes. I've also had an auto loan, and they were easy to work with.
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June 2019 by Terry Brown
Always a five star visit. I've been a loyal member for over 15 years.
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November 2018 by Jessica Bixler
Member for 17 years, always great service. Love the employees at this location.
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May 2018 by Tessa Geiersbach
Very nice workers. Sometimes the wait is a bit long (it's a small branch) but they do a good job!
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February 2018 by John Preston
Been doing business with them when it was KVP credit union back in 60's then went to KVP/Sutherland then First community then Advia. Great place to do your banking. Very pleasant they will remember you after a few visits. Bought many cars thru them never had a problem. They have a C.U. located in every little town within 25 to 35 miles of Kalamazoo .
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May 2017 by Sheryl Dellinger
Drove all the way from Mendon to Advia at this location because Google says they're open until 2:00pm on Saturdays. The sign on their door even says open until 2:00, but they were closed at 1:15pm when I was there. I am angry!
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December 2016 by David Miner
Very nice and easy to work with. They treat me like a real person and not a number. Willing to look at exceptions and how to solve your problem Even if it means no income for them.
