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May 2024 by Carol Boonstra
Always courteous and always available to help me.
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April 2024 by michael leys
Incredible customer service. Very responsive and professional.
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March 2024 by Greg Miller
Be careful choosing Ottawa Kent. I asked my rep to open an audit dispute for me. He chose to retire, not hand off my request or file, and I ended up in collections with the provider. They work for the insurance companies, not you your family, or your business.
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October 2023 by Erin Barton
Desarae Wright has been my agent for several years and I would highly recommend Ottawa Kent because she is there! She is excellent! Thank you for all of your assistance over the years!
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October 2023 by Jennifer Patterson
You hired a crook...I wouldn't trust anyone with money with the last name GAINEY!!
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February 2023 by Tanya LeMire
If you need insurance of any kind, see Michelle M! She makes navigating the insurance world easy -- and will save you money too!
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February 2023 by Tom Jones
Quick, quality, professional service. They know what to do for insurance problems
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February 2023 by Sue Fitch
Great customer service and we love our Agent Karen Hopp!
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February 2023 by Michael Hopp
Karen is a great agent. She is very helpful in answering all my questions!
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February 2023 by Lori Buitendorp
We have had nothing but great service from Ottawa-Kent Insurance! Highly recommend!!
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February 2023 by Ryan Phillips
I’ve been a client with Ottawa Kent for many years, but what has kept me is the responsiveness of Desarae Wright. She Without asking reviews my policies to make sure I’m getting the best value. I current have Frankenmuth Ins for my home and auto, but don’t think you could get me to change even with an increase to the policy price.The value I get is one of the best investments I have. Even with claims, which we had a direct lightening strike on our home, water damage from a bad seal in a faucet and a vehicle being totaled from someone hitting me on the highway. Their customer service and attention to detail is something I’m willing to handle increases on.Taking care of customers, top notch customer service is rare these days but Desarae, Ottawa Kent and Frankenmuth have it dialed in… thank you for all you do for my family!
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February 2023 by jeanne boening
Very thorough evaluation of auto and home insurance. Jon Nagelkirk was very knowledgeable and helpful. If you're looking to change insurance companies, we would highly recommend this agency.
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February 2021 by Tim Mannard
I had a mess from my previous agent, which I brought to Ottawa Kent and they got it resolved quickly - and saved me money!
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February 2021 by Byron Hurd
Jon Nagelkirk has been the best insurance agent we have ever dealt with. Honest, proactive, easy to work with.
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February 2021 by Andrew Borrink
Karen Hopp has been wonderful to have as an agent. She has always taken the time to make sure our needs are met in every way. I would recommend her and Ottawa Kent Insurance company to anyone.
