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November 2023 by ChadnKala Sanders
To have an employee tell me to stand where I was to use the phone, and have the gm pushing on me talking beyond rude is the worst customer service I've ever dealt with.
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November 2023 by steve s
I felt renting a u hual it would be mechanically sound and safe to drive. This truck was not, the vehicle was all over the road, it needs suspension work and an alignment. When u hit a bump it feels as if it is going to fall apart. The brakes are extremely spongy and when applied went almost to the floor which made me feel unsafe driving it.
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October 2023 by Brian S
It was stopping them from playing on their phones to load crates on me you need to download the app to get intouch with any one
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August 2023 by Rhys Dragon (Rhys Dragon)
U-haul has always been my go to place for moving trucks. My entire family goes to them. On this day, sister need a little truck or van, with me driving it. We told the man at the counter we needed something that has at least 3 seats, as I had a child car seat to strap in. Sister was paying in cash. We decided on the van in hopes there'd be a place to strap my nephews car seat in. The man said we can't have cargovan unless we have a bank account and used debit/credit card. We both do in fact. But sisters money wasn't in bank. She had it all on her. So, instead of being given what we was looking for, the man gave us one of the small closed in trucks. No place to strap a kid carseat
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July 2023 by cmennare
U-Haul was there when we needed them. Stranded in Farmington, NM and U-Haul was the only rental company with a 1 way rental to get us back home to Michigan.
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June 2023 by Chris Messner
Drop off after hours through the app is a pain in the butt. They require all sorts of photos & I was kind of unclear on where to park, and where to put the keys
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June 2023 by Google user
The gentleman who works here was extremely helpful with connecting us to our trailer, and helped extend our rental. It’s hard to find available trailers in Hillsdale MI, and this was our best option. Their customer service made moving so much easier and less stressful. 10/10 would recommend renting from this place!
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May 2023 by Kara Johnson
The gentleman who works here was extremely helpful with connecting us to our trailer, and helped extend our rental. It’s hard to find available trailers in Hillsdale MI, and this was our best option. Their customer service made moving so much easier and less stressful. 10/10 would recommend renting from this place!
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May 2023 by Melissa Wirebaugh
Went to rent a storage unit for my step mom as she's moving. The guy who rents the storage units out was rude to my mom.Love the climate control, security is there, clean facility and bathrooms.
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May 2023 by Norm Parkins
I recently rented a truck from this facility and it was a smooth and efficient transaction.Everything moved in a smooth manner and was a pleasant experience
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April 2023 by william murphy
Rented a 15' truck no problems. rented it online 4 days prior to picking it up. Quick and easy. One way dropped off no hassle.
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April 2023 by Bill
Worked for my purpose . $19.95/ day to rent truck but with mileage came to over $180 for 6 hours use. Very expensive
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April 2023 by Justin Nelson
Great fast and professional had me in and out in 15 minutes flat! Great job Theresa!
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April 2023 by Johanne “Jody” Walton
Awful ? got a trailer from there had it fora week went to return it they had reported it stolen thank God we had the receipt was treated so rude he never apologized or nothing he was the worse
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January 2023 by Brittany
My grams has some items stored away. Just hope they're able to keep out the mice
