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November 2023 by Michael
This is not a dig at this particular location, the gentleman that helped me was more professional and provided excellent service. This is rather aimed at the company as a whole. I have rented before and the suit looked great and had a quality feel to it. Not this time. The quality of the rental suit was not good at all. The shirt looked like it came from a bargain store, the pants were on the baggy side, and the shoes were horrible. I seriously doubt if I will ever rent from this company again.
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October 2023 by Phillip button jr
See Ken Blake , he will take care of you. Jackson crossing mall
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September 2023 by R F
I came into the store to buy some dress pants and a suit coat. While trying the pants on I stepped on a needle on the floor that penetrated deeply. I spoke to the manager and his response was, "What do you want me to do about it" Pins are everywhere on the floor. I said it went all the way into my heal and that it was one hell of a health hazard. Apparently I lifted my hands up when I said that and was then physicly threatened by the manager. While he screamed "get yo hands out my face". I apologized because that wasn't my intention. And he told me he wanted to see my foot. At which point I told him I don't have anything to prove to him and iI don't feel like being called a lier. Thats when he told me to get the F%$k out of "his" store. It was the strangest most backwards treatment of a customer I've ever seen in my entire life
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September 2023 by Nicholas Drumm
This place sucks. Renting 5 suits for a wedding and 3/4 so far have not fit appropriately. The father of the brides suit also did not fit and when he took it back, they acted like it was an inconvenience to them. This is for a WEDDING! If people are measured months in advance, why is there such an issue with suits fitting right? Very disappointed and will not return to Men’s Warehouse for any future needs.
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September 2023 by Michaela Mack
Came in today looking for a suit last minute for a wedding tomorrow and got excellent customer service from Alex Holler-Bradshaw! Knowledgeable and professional, Alex measured and helped my husband assemble a beautiful suit outfit quickly. The tailor was able to hem the suit pants immediately and the entire process was a breeze. What a refreshing experience!
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August 2023 by Sarah Barrett
Ordering the suit was great no issues and great service. But when it came to pick it up or ask information on it, HORRIBLE! We called asking for information and we were lied to! We were not helped, and told that is just how the rental suit fits and it was supposed to look that way. The pants are too long and do not fit correctly. And we were told that is just how it’s supposed to look. My fiancé is upset because he want to look nice for our wedding.Luckily, our wedding is in Grand Rapids area. So I called another Men’s Warehouse located over there and night and day difference in help. Thank goodness we can go get the suit pants shortened like needed over at a different store.
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July 2023 by Bruce Osterhout
Great place to shop but you got to watch the person on evenings. I'm not sure he really knows what he's doing. The people in the daytime really know what they're doing. So therefore I recommend this place to buy a suit
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July 2023 by Gregory Warren
Kenneth was by far the best customer service associate I've had in a long time very knowledgeable and was great with handling everything we need help with
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June 2023 by Jordan Frederick
UPDATED: Came to pick up my reordered tux. Shirt still didn’t fit, but the jacket did barely. management refunded my rental. Still believe Men’s Warehouse needs to do an overhaul and include sizes for EVERYONE. Your only job is tux’s, why can’t you have size-inclusivity?Absolutely awful experience here. Went in to have a consultation for my sisters wedding, I’m a larger man so renting the Tuxedo’s was decided around who could accommodate my size needs the most. We were assured over and over that they had everything I needed and everything would be taken care of. We were also told that we would be contacted 7 days before the event to make sure everything fit, this was back in March the wedding is in May. Fast forward to a week before the wedding I have to call them and ask about my Tuxedo. I was then informed that they wouldn’t be in until two days before the wedding. So we went in on the day they said everything would be in and then the real issues start. The only thing that fit me was the pants. Everything was too small and I mean two and three sizes too small. When I tried to address these issues with the employees I was made to feel as if they couldn’t have cared less. The African American lady was incredibly lazy and rude. As well as the African American manager, both of witch seemed incredibly inconvenienced by helping me. They then informed us that the shirt, vest and jacket didn’t go up in size or only had one more size to go up in. All of this after being reassured over and over that they could accommodate me. Currently waiting on the “Bigger Sizes” to come in so I can try them on. Extremely disappointed in the service here and lack of care for their customers. Update to follow……
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May 2023 by Melissa Walach
When my kid got fitted for his suit the person doing it just seemed straight up annoyed. Was very uncomfortable. When I returned the suit I thought I was told a late fee is $10 a day, when I questioned why it was $20 instead of 10 the two men there got angry said its 20 a day and no body told me 10. Firstly how do you even know no body said 10? Secondly if it's 20 no big deal, just say it politely and both of you don't have to have a rude aggressive attitude when stating as such. I don't need the second man chiming into a conversation that didn't even involve him in the first place. Awful customer experience.
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March 2023 by Lindsay Coats
We went in for our wedding party consultation appointment & they got as far as writing our names down & then walked away to help another customer. We didn’t think anything of it at first until we had been in there for 35 minutes and only gotten our name written down & the names of the people in the wedding. They walked away probably 10 times to help someone else then the last time actually started doing random stuff behind the desk instead of come back to us. We walked out & all they said was “again we apologize”
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December 2022 by Lorri Parks
This store is always clean and there's plenty of associates to help you out.There are a lot of sales going on, so be prepared to find something you must have, even a few items you didn't know you needed. LolYou have to love their sense of humor on the dressing room door. (Reference the photo)
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December 2022 by Mike Sadler
Great staff helped my find the right suit. Took measurements and got me on my way very quickly.
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October 2022 by Greg R.
Caleb and Hayley helped me out, and these people deserve raises! Hayley was very welcoming and helped me ease in to the whole process of getting the suit I wanted to the tee. This was huge for me because I don't dress up, and I don't care to, but a wedding kind of calls for it! Anyways, she made me less anxious about the whole process. Caleb had a very calm but serious demeanor, and I could tell that he really cares about making sure you like the way you look. He remeasured me a few times on my waist and asked me how i normally wear my pants to make sure the slacks would fit right when I come in for my pick up. Amidst all of this, they were dealing with other customers while it was just the two of them, and worked together well as a team. There was one person who had an issue with their pick up, and the two of them jumped on the issue immediately while the system processed my order. I would've probably given a lower review if not for these two, but their service made up for the managers short comings.
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September 2022 by Jay Jones
Great experience, pricing is a little high for suit rental but I'm no expert on suit pricing. My son needed one for a birthday celebration. They were very attentive and helpful matching his suit to his dates dress. Suit rental was easy, they allow partial payment to hold the suit and the remaining amount owed when you pick the suit up which works great for working people.that need to split up the total cost. Great experience overall.
