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October 2023 by Leslie Brown
I used them for oil changes and some minor repairs. Did what they said. Satisfied with there work.Services: Air & cabin filter replacement
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August 2023 by Cullen K.
I would not recommend taking a vehicle to this facility. Employees seems friendly but certainly a racket. Took my vehicle here and was ask about a repair and was told if it could be fixed for $300 would I approve the repair. I wasn't told they would charge me $300 for a diagnostic without a repair. Beware of this unethical business.
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May 2023 by J H V
Called several times and was told Bill would call me back. Never returned my calls re: servicing my Mercedes. I'll also never take my Porsche or Lexus here either. You're not the only game in town anymore and Automotive Perfection is cleaning your clock.
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August 2022 by Darrin VoriS
I will definitely go back for further service and a tune-up. The guys were very kind and helpful, very thorough. A true gem of downtown Jackson.Service: General repairs & maintenance
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June 2022 by Russ M
I’m kind of disappointed in the service I received on my vehicle. I had spent 1200 on a belt, tensioner and a brake flush. Granted it fixed the issue but I had asked them about a coolant leak I know was coming from engine. He said it’s more likely just the reservoir when doing an oil change and they didn’t find anything when test driving ex. I work at the dealership an know the basic automotive findings. So I Pick it up and again asked about coolant leak as Wes just said nope ??Literally drove maybe 5 miles in a garage to look at a COOLANT LEAK ON FLOOR. Call the next day, all I get was to bring it back an I’m more the welcome to CHARGE Ya for more. What’s Crazy is it was 850 just in Labor. Well, that’s all I gotService: General repairs & maintenance
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January 2022 by JennDan Stanton
They were great to work with. We needed maintenance on two of our vehicles. They worked with our schedule and fixed everything perfectly. Thank you!
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October 2021 by Dillon Fall
2 starters replaced there in 2 years, this time when I got my car back it was shaking terribly and wouldn’t accelerate that very night I got it back. They want to charge me to have it looked at again even though it wasn’t doing that before at all. Left spending over $3,000 at this place and having a car that has just as many issues if not more than before they worked on it. They don’t care about the customer and will charge you insane prices.
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September 2021 by Nicole G.
I won't take my car anywhere else but Kelly Imports. I recommend them all of the time. Bill & the rest of the service staff are always professional. They explain issues with the vehicle clearly and provide print-outs of everything that was looked at in the vehicle. They are extremely thorough, fair in price and do a great job! I trust Kelly Imports with my vehicle 100%!
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August 2021 by Jim Y.
I Just want to give a shout out to Bill and the service crew at Kelly Imports. I've been to other repair facilities in the area and these guys are by far the most knowledgeable and professional. I strongly recommend them and will not take my Mercedes anywhere else!
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July 2021 by Flip R.
Never again my Mercedes SLK 230 had more problems after they worked on it than when I took it in for motor mounts. Took it back didn't even want to look at it.
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May 2021 by Brent Koors
Failed to pull the pin on the timing belt tensioner when they did a head gasket replacement on our ‘07 Outback. Took it back to them a couple times because of the rattling tensioner, only to have them tell is all good before it “jumped timing” and lost oil pressure. They denied it throughout a year of court proceedings including submitting falsified statements to the court regarding facts of the case. Since they were able to pay an unethical lawyer to persuade a judge that we shouldn’t be allowed to represent ourselves pro se as the law provides, we were only able to get them to settle for $1,000 instead of fixing the $4,000 in damage it caused.Run fast in the other direction to anyone but them.
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April 2021 by Jodi O.
Brought in my 2008 Mercedes C-class that needed some love. They were super friendly, great communicators and did what they said. No pressure help and they showed me the items that needed replacement. These guys know their stuff and I highly recommend taking your cars here.
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March 2021 by Wes Barkley
Took my Prius for the ABS, traction control and brake lights all coming on at once. First they fixed one problem that did get rid of them, then after driving for a few days the problem came back, took it back and they found another problem that may have been the main problem, fix it and without trying to upsell me like most places would.Quite a few weeks later and the fix is going strong.10/10 would recommend them if you have a Prius.
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February 2021 by Sam Forbes
I have an 05 Subaru wrx and had an alternator done here about a year ago, they replaced the battery and the alternator and ever since then my car has had a voltage regulation issue, since then I’ve tried to fix it, I’ve had 3 different alternators 2 batteries and I still have the issue. I’ve taken it to many mechanics since to try and chase this issue down but still no luck.
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February 2021 by Gary Lynn
Great service! friendly staff