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April 2023 by XxRibbonsxX
Ruthie did my taxes and she was wonderful! She not only helped me get the best refund but also explained everything clearly so I could understand. I really appreciated all of her help through this process and am grateful she could fit me in between appointments; it really lifted a weight off of my shoulders and could give her 6 stars if I could. She’s amazing!
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April 2023 by Samantha Kloos
We scheduled an appointment at this location after hearing a radio ad for 50% off filing fees for New customers. We booked our April 7th appointment in early March. Our Friday evening appointment was the only time slot Jackson Hewitt had available that fit with my work schedule. My husband and I are new customers and new to Michigan. We both had 2022 Illinois income forms to prep and file.We spent our Friday evening next to a busy Walmart bathroom; as another review noted, the kiosk location was not at all private. We arrived early and felt uncomfortable with the environment but agreed the first time customer discount was worth it for us, we anticipated better filing rates than H&R (a more private location in the mall).Our initial appointment was started at least 15 min later than our scheduled time, and as a result, also ended much later.Another customer had been waiting their turn for 30min, so we hastily packed up our documentation and we were asked to return to the kiosk for another appointment the following Wednesday to "finish."It wasn't initially clear what remained pending, but the preparer disclosed they had not prepped Illinois forms previously. When we sat down on Wednesday afternoon, we were informed the preparer's manager hadn't yet reviewed our file, which had been sent for their review on Friday to ensure accurate completion- which I can absolutely appreciate. But apparently, that was all we'd needed to return to the Walmart for: to allow extra time for management to confirm the prep work was correct, and for my spouse and I to sign disclosures and pay the prep fees.I was forced to take time off work from my new job, and use my limited PTO for our Wednesday "follow up" appointment. Again, we arrived early and again, the appointment started 15 minutes later than it was scheduled. When we sat down at the kiosk, we were informed the preparer's manager had not yet reviewed our Illinois paperwork as expected. We were also notified the 50% off new customer promo had expired over the weekend.I stated directly that I expect the discount applied; we were well within the promo period when we scheduled our April 7th appointment. Our preparer made a phone call to see what they could do for us, but only reiterated that "hands were tied" by "corporate."This "issue" cost me significantly more to pay for the prep service, and fee schedules are not at all transparent. The grand total charge for Jackson Hewitt services was over $450; and invoicing is not itemized to determine a cost per form. Instead of receiving "half off" as advertised (which as I understand, would only apply to federal filing fees, and again, that line item cost is not communicated to customers), we were "helped" by corporate with a $100 off promo instead. And had I not been able to pay that $350 total cost up front, it would have cost an additional $60 fee to deduct the Jackson Hewitt prep fees from the refund itself.We chose to work with Jackson Hewitt solely and specifically for their advertised half off discount. I expected to pay a discounted rate for a professional service with adequate expertise for our documents, as advertised. We'd have been able to use that 50% off promo, had our appointment been completed as expected.I am very dissatisfied with what I feel is a bait and switch tactic. I will never again use nor recommend Jackson Hewitt as a tax prep service.I would like to note: the preparer we worked with was very nice and down to earth, a pleasure to chat with. We’d have loved to work with them again in the future, to be clear! But as a professional tax prep business, this costly experience completely failed my expectations as a new customer. I feel very taken advantage of by this legitimately fraudulent corporation; not only did it cost more than advertised for the services, it cost me my limited accrued vacation time from my job. I wish I'd Googled "Jackson Hewitt fraud" before making an appointment with this business. Nev
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April 2023 by Mark Holey
Horrible, called the night before . They said I could drop off my taxes. Drove half an hour. I was told I couldn’t drop off taxes and they were too busy. Will never go back. H&R Block cost mor but obviously their worth it.
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March 2023 by Crystal Brown
Ruth is great! Enjoyed my visit with her as well as she was VERY helpful in helping me understand everything! Great Job Ruth?
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March 2023 by Old Bullock Videos
Ruth Straub did a fine job with our taxes. We were very dissatisfied with the fact that the office was open, right in the isle of the store. Too public for us. Also, there was no place to sit to wait for our appointment. The price was the same as what we paid the previous year at a comfortable private office.
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March 2023 by steak4life
Speedy and friendly service. My relatively difficult refund was solved promptly, and the icing on the cake was the discounts I received on my first time filing. I will be returning next year.
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March 2023 by Michele Williams
The person that did my taxes at the jackson mi site was great took their time and explained everything so that I could understand and no question was a problem answering
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March 2023 by CJ Case
ruthie was very nice and professional and kept things simple and straightforward
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February 2023 by Matthew Delazzer
Ruthie has done my taxes the last few years and she’s great. She’s quick to get your taxes prepared, while also making sure to get you, your best return possible.
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February 2023 by Tawnya Lynn
Ruth is very knowledgeable and explains everything thoroughly. She is a very nice person and I'll be a returning customer of her's.
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February 2023 by Summer Odell
Had my taxes done for the first time by this agency. I’ve had to pay in last three years. No one ever explained why and Ruth did!! I’ve been claiming wrong all this time and no one ever corrected me. I’m so thankful for Ruth at the Walmart location!!
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February 2023 by Phil Handy
Ruthie worked with me at the Walmart location. She's very friendly and very informative! Got me in and out! Thank you!
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February 2023 by Katrina Risner
Ruth was very nice and efficient. Was in and out in less then an hour.
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February 2023 by Sharon M
Person doing my taxes didn’t do them correctly. Received a call from the company to come back in for a signature. Wasn’t told until after I had signed again that all of my income wasn’t added to the first one. My refund turned into a you owe in less than 24 hours. I had already paid them up front so being upfront with me from the beginning wouldn’t have cost anything. Zero would have been my true score.
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March 2022 by Rachel Farrell
Ruth was amazing, very kind and patient asI had to bring my 2 year old with me to the appointment. I plan to come back and see Ruth again thanks for getting me my max refund!