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June 2024 by kari enbody
Staff was very friendly and helped me after they were suppose to be closed because I had called and they knew I was on my way to purchase a unit. They explained everything I needed to know and made sure any information I needed was printed or written down so I wouldn't forget.
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April 2024 by Torchisa Hall
They were very professional. Took time to answer all my questions and concerns. The staff is awesome. The atmosphere was pleasant.
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March 2024 by Christine Bailey
Storage Sense took over from 4 star storage. Within months rent increased significantly. Not once but 3 times! Customer service for storage sense is a joke. Their employees were rude and treated my husband poorly. The entrance gate was open continuously. I know this because I pass the unit while traveling to and from work. Also when they took over they changed codes for the gate and we did not get a call, email or notice in the mail. We ended up moving out! We found a nicer unit for half the price!
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March 2024 by Renee Sibley
I spoke with Amy who was very polite and good at her job. The process was smooth and everything was set up online and over the phone. Getting into my unit was easy.
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January 2024 by Ciara Harner
Office was helpful and broke down the process for me!
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December 2023 by Jessica Cramton
I set up my storage rental with Amy for the Spring Arbor area and had a great experience! I also worked with customer service and they were beyond helpful! Thank you for the quality service!
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September 2023 by Reyna Luplow
I talked to three different customer service agents and they all were beyond the moon helpful. They got me answers I needed and helped me move into my storage unit when I thought all hope was lost. I cannot recommend storage sense enough and their ability to serve.
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September 2023 by Peetweet1
I was a customer of 4 Star Storage for over 5 and half years before the company became what is now Storage Sense. Their online billing completely failed in the transition and their compromise to rectify things was to waive late fees for the 2 months the normal site I had always used had not been working (still isn’t btw). I decided to move my unit’s content to a closer facility to where I relocated years prior but unfortunately by this point I had a 3 month arrearage with them so I got locked out right before I could do so. They required an in-person payment with cash or money order to pay everything current before they would remove their lock from my unit. They also wanted a lease renewal due to their company’s change which was definitely not happening. Plus management had very poor communication and availability with this company transition so I just highly recommend avoiding them. Also much of my content didn’t hold up well to the time it sat in this unit but then again it was a long time.
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September 2023 by Iamsocialb
This was honestly a God Send!! I had amazing help from the beginning, being from Texas and All, I was able to find a place to store my belongings for the summer!
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August 2023 by Ann Inman
Staff nice nice storage place
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August 2023 by JMZ 1
Amy made our experience super easy and worked to find exactly what we needed!
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June 2023 by Judy Jeffrey
Very friendly. Good prices.
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November 2022 by Google user
I had been a renter for about 7 months now and recently had an issue with my door at my unit making it difficult to fully access my unit. Contacted Maria and she had kept me up to date on all the needs of repair and when I could have access again. Roscoe was en route to my unit within an hour of my call. he helped me keep my door open to get my items and even give me a new and cleaned unit to place all my things as a courtesy. Maria and Roscoe are the best! Customer service is amazing!!
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August 2022 by Alissa Glandorf
I had been a renter for about 7 months now and recently had an issue with my door at my unit making it difficult to fully access my unit. Contacted Maria and she had kept me up to date on all the needs of repair and when I could have access again. Roscoe was en route to my unit within an hour of my call. he helped me keep my door open to get my items and even give me a new and cleaned unit to place all my things as a courtesy. Maria and Roscoe are the best! Customer service is amazing!!
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August 2022 by Jesse French
Fantastically convenient, 24 hour service, clean and easy to maneuver vehicles in the lot.Roscoe and Maria are pros and very nice to deal with.
