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December 2023 by Carlyle Jackson
Filing a complaint with the Better Business BureauI got scammed and had to dispute the charges on my accountThe young lady I spoke to let me know that there would be 7 to 10 business days until I receive my funds back in my In my account and my Replacement card This happened November 6th It is currently the 27th of November and I have yet to receive anythingThis is a huge inconvenience to me because now I have to figure out how I’m going to pay my rent on timeI cannot wait to close my account
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October 2021 by Google user
Edit: Had to change. I can't say that it's this branch in particular because I have no idea where these people are that I've been talking to about a loan. It seems like since they've merged, their customer service has gone right down the drain. It has been nearly 2 weeks trying to get answers regarding this loan, 3 days since my last question and still no response. My other 2 loans through them (when they were still CP) took one day and I was driving the vehicle that day! I have no choice now but to go elsewhere and will be looking to refinance my existing loan through someone else.
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September 2021 by TERESA Kik
Worst bank ever since switching from CP. Very poor customer service.
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June 2021 by Mark M
Edit: Had to change. I can't say that it's this branch in particular because I have no idea where these people are that I've been talking to about a loan. It seems like since they've merged, their customer service has gone right down the drain. It has been nearly 2 weeks trying to get answers regarding this loan, 3 days since my last question and still no response. My other 2 loans through them (when they were still CP) took one day and I was driving the vehicle that day! I have no choice now but to go elsewhere and will be looking to refinance my existing loan through someone else.
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November 2018 by Aaron Siegert
Wost bank ever takes them for ever to do things never get a loan through them
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August 2018 by KRETC .
As good as it gets!
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July 2018 by Nathaniel Wells
Absolutely ridiculous!! Its 8 am they have been open for 30 min but when I call them the recording says there closed. I have been waiting 3 days for a check to clear I deposited 3 days ago. I'm supposed to be at DMV getting a few things and I can't and will now be late for work because they can't ANSWER THE PHONE!?! THIS IS ABSOLUTELY INSANE AND IF YOUR HOURS HAVE CHANGED YOU SHOULD KEEP IT UP TO DATE!!
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July 2018 by John Wimmer
Great credit union with a friendly staff
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March 2018 by Michelle Sabin
We've been banking here for a short while, but so far, we love it here & the other branches. Everyone is always so nice & helpful & they go above & behond to help you.
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March 2018 by Michelle Halfacre
Their new computer system is a joke. Random people added onto my account and lovely overdraft fees when you specifically request NO overdraft protection. They had admitted that it was their new system causing my financial stress so you would think they would be apologetic and happy to make it right. Nope, because they couldn't fix the system glitch, it was my responsibility. If you want a bank that truly cares, don't go here. Its been nothing but issues each week.
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January 2018 by Carly Francis
I have always had great experiences with CP Federal Credit Union. They have a very friendly staff. They also do whatever they can to help you with whatever your situation may be.
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November 2017 by merlin ofcville
for phone...expect long wait..rude people...no certain resolution... more waiting... more rudeness..and then one of those rude dripping with bitchness..."have a nice day"..
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July 2017 by Jason Wright
Great local credit union with amazing staff and services!!
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May 2017 by Mark Moffett
We were in a pinch late in the day to get an auto loan. Long story short, Jenna understood our circumstances and stayed after hours to finish the deal. She is a rock star at customer service and because of her we will be switching our long time accounts from another institution to CP Federal. Thank you!!
