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February 2024 by Darr Hoag
Added line and traded in a Galaxy S7 for an S22 Ultra, and ported the number from a Boost Mobile phone. There was nobody ahead of me when I got there about 3pm, so was able to start the process immediately. Was done by 4pm, including time to install screen protector.Deducted 1 star because they didn't have any Lifeproof Next or SEE cases for the S22 or S22 Ultra. Would've deducted only a half star, but that's not an option.
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February 2024 by Danie J
I visited the N W Ave store in Jackson on Thurs, 16 Feb 2024 as it is closest to the relative i am visiting. The moment i walked into the store, i saw a little boy playing by running around the store while yelling. My first thought was, this is a cool store for allowing employees to bring their children to work when absolutely necessary. The child would run into or hit Tyler while he was on the phone answering questions for a customer, so i thought the child was his. Eventually, Tyler put the caller on hold and with gentle politeness, asked the child to please stop being so loud while he was on the phone. The child stopped yelling, but made it a point to bump into and hit Tyler. Tyler finally asked the child's mom (with the same tone of gentle politeness) to have her child sit down. That is a testament to Tyler's demeanor and character.Tyler worked so patiently with me asking many questions, although i told him each question would be my last. He explained everything that i needed to know about the Apple watch i purchased, as i am an Android user. He was professional enough to tell me he was unsure of a question i asked. He asked a colleague whom he described to me as very knowledgeable, having worked in the field longer than himself.I live in Detroit. Because of Tyler i will now travel the 2 hrs to Jackson anytime i need to go into an AT&T store.Tyler's wonderful demeanor, professionalism, kindness, patience and willingness to help, have made the N W Ave store my forever store for as long as he works there.Management: You did exceptionally well when you hired Tyler.
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February 2024 by Carol Campbell
I presented with the same problem I have had at least 3 to 4 different times now with my new phone. It is no better and no different. I had two gentlemen look it over and they couldn’t figure it out either. When gentleman gave me an 800 number to callwhich I have called on several occasions, and there is no sit situation cured from them either. I am very disillusioned with AT&T at this moment.
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February 2024 by Jo Demosiuk
My husband had a replacement phone that we received under contract. We came into the West Ave store after not being impressed with the East Michigan store. We were greeted by Davd he was so personable and so happy to help us get everything transferred over to the new phone. Management should be very proud to have such a very awesome employee. Thanks again, David, for your help. Mark & Jo.
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February 2024 by Debbie Brown
I’m so very thankful for the wonderful staff at “MY” AT&T Store! Today Tyler was able to help me in a matter of minutes, and he also suggested a way to improve my service! Thank you Tyler! I will always come to this location, they are amazing and they always have the answer I need, to help solve my problem. Thanks so much!
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February 2024 by Mike Hughey
Dishonest crew & company.
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February 2024 by Mike
Thank Quincy and Team
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February 2024 by Troy White
Tyler was very helpful. Highly recommended.
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January 2024 by Jazmine Caringella
We worked with David and he was amazing! We will definitely come back and do business with him again!
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January 2024 by Chase Jennings
Had a great experience today getting my plan setup. Tyler was great help explaining the difference in phones and what it would require to get them on the plan.
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January 2024 by Ann Gleed
Our Store Representative is phenomenal.
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January 2024 by James Lipscomb jr
Quincy took care of my phone need. And also made it quick and easy. Definitely recommend
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December 2023 by Mike Beacham
Tyler was very friendly and helpful. He made sure that we got an item that was promised by someone else. Good person to work with.
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December 2023 by Sue DeLoy
The staff at this store are great, I had to go back for help 3 times very helpful
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December 2023 by Rob W
The staff
