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December 2023 by R A
The sales staff was great at this location. The gentleman who helped me was extremely patient,honest, and informative. The store was very clean, and I could tell the employees actually cared and strive for a positive working environment. It's been 7 years since my last phone upgrade, so my catching up with the whole process was super slow, and I appreciate all the help!Unfortunately, i have to add that I did visit the other at&t location on E. Mich ave in Jackson first. I experienced the complete opposite. I walked in was somewhat greeted and explained. I was looking for a new phone and an extension on my contract.($$ right?) The guy sitting at the desk would not even get out of the chair told me they don't have any of the phones. I was interested in in stock and basically did not seem interested in answering my questions about the device even though he did not have one In stock. I tried to look past that initially. But I honestly was the only person in the store He made me feel like there was better things to do. Conclusion, it worked out for the Best. Because I enjoyed my experience. Upgrading and meeting the sales staff at the other location. I would highly recommend visiting the AT&T location near Jackson crossing mall.
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August 2023 by heather andrews
Bryan and Connor were both fantastic in assisting my husband and I with switching over to AT&T wireless. They went above and beyond in helping us select phones, plans, and setting up our new phones that we selected. I appreciated their knowledge and their patience. If you are looking for help in choosing wireless with excellent customer service, I highly recommend this location.Thanks again,Chris & Heather Sharp
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August 2023 by BARBARA Freysinger
The store manager, Connor, accomplished our tasks when no other AT&T employee could! He showed amazing patience, knowledge & fortitude. His customer service skills are ABOVE any we have experienced to date. Thank you Connor! PS... never leave.
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August 2023 by MK Swanger
Everything was explained with the new phone and the trade-in. Both men we had help from were very knowledgeable. We will go over to that side of town with our ATT, Galaxy or other phone problems or purchases.
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August 2023 by Ryan steverson
Went in to set up directv internet and, Connor was super helpful with everything and got it all set up with no hassle. I will continue to go to this location in the future
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June 2023 by Mark Billings
These guys helped me with my humana visa card to get my prepaid phone card 3 times now thank you guys
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May 2023 by Kate Britz
Conner went above and beyond tonight! Came in 45 minutes before close to troubleshoot an issue. Upgraded the phone and began to transfer info. A process that should have taken a few minutes turned into 2 hours. I felt horrible, but Conner was in it for the long haul. He deserves a raise for his amazing patience, kindness, and dedication. He earned my trust, and my business will be coming to him moving forward.
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April 2023 by Patty Strait
Amazing service, went in to fix my landline and I got a brand new Samsung for free Bryan and Doug were super amazing and helpful. Will go here for all my phone help from now on.
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April 2023 by Alisa Saenz
listen everybody, this store is now UNDER NEW MANAGEMENT!!!! AJ was amazing in finding us the best deal we can get out of our new phones. Conor was an amazing help in finding our best options in upgrading our phones today as well. Come to this store NOW!!!
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April 2023 by Christina Hoffius
AJ was super awesome and helpful today! Love the new management
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March 2023 by Jennifer Pearson
I needed help porting my number over to ATT and Connor was very helpful and patient during the entire process. I’ll definitely recommend that store to others.
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March 2023 by Mary Fedore
The gentlemen in the AT&T store went above and beyond helping me resolve a problem. This is the store, I will order all my AT&T items from and where I will seek technical advice.
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January 2023 by Eric Bingaman II
Went to the store to get new phones, and Apple Watches. Skyler was working by herself and had a packed lobby, but she kept at it, by far the best experience I’ve ever had in an AT&T store. She was prompt with every question we had she was very knowledgeable, and we were able to maintain small talk during the transfer over of our phones. She made sure we got the next step program unlike the last guy who was the manager at this store. Hands down great employee
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November 2022 by Scott Rothfuss
At first we were told when trying to start a plan with 6 lines that only 3 of our phones could be financed. I backed out and suddenly 5 of the 6 phones we were trying to finance were approved, almost like they could have done it no problem from the start.
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October 2022 by Thomas Maletic
always get great help at this store, it's a pleasure shopping here. Andre especially helpful but the whole staff is excellent. Easy parking, nice, comfortable store...
