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January 2024 by Autumn
Marcos was very helpful & offered me devices to help consolidate my debt and payments. Also, the associate who originally recommended I applied for the credit card in the drive-through that works at either the north or east Michigan location whose name I believe was Kesha. All around a great experience and super helpful for paying down and paying off my capital one balances.
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December 2023 by Amanda Sanders
Wonderful service! I can't thank Brandi and Marcos enough. They were both wonderful through the whole process.
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December 2023 by None Ya
The teller was amazingly friendly, I had an auto problem that I haven't been about to get fixed for three months, and she got it taken care of in 10 minutes.
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December 2023 by Kullen Miotke
They were all super nice to me and explained everything very well and had me in and out in a short amount of time
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September 2023 by Tami Maynard
Wonderful young lady! She was very knowledgeable! Will definitely come to her for my financial needs! 10 stars!
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September 2023 by Song He
Being a new customer, got good service through phone communication. Very friendly and helpful. Membership, account opening processed quick and clean with clear instructions. During the taxation communication, when my main contact person wasn’t in the office for that day, other people would step in and let me know the situation. Felt confident about the service.
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September 2023 by Bud Guy
Had a problem with the online application form about uploading ID photos. Could not get it to work. Thanks to two outstanding ladies, Olivia and Brandi, I was walked through the process over the phone and with email . Happy to be a member!
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September 2023 by Maren Sullivan
Wanted to open an account for a CD and they called me back immediately the next day to get things started. So far I really like their customer service.
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August 2023 by William Bloxom
Brandi is amazing to work with! We are so thankful for her knowledge and willingness to help with whatever we need. I personally love the app for paying my loans, it makes things so easy. Highly recommend this credit Union!
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August 2023 by Nathan Dobbins
I went and talked to the the bank and asked questions before even opening my account, I went back later and opened it. I had the understanding that a certain amount would be held and that I would only have so much available. I was fine with that, I am a new customer. They even called and verified that my check is good. I have no hot water, my kids need school clothes and they didn’t allow us any funds and have to wait a week. I am so mad with my experience at this branch and when called because they are now closed. No one feels comfortable allowing us to have money that has been verified and is from my parents.
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July 2023 by Joshua Hoggard
Brandi, the branch manager, made it very easy and convenient when it came to buying my first car. She was available to help explain the process and was very patient with me as well.
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July 2023 by Roslyn Chorkey
Easy peasy loan approval! Applied approved same day and was able to pick what branch I wanted to get my check. Loan Plans are the best! A1CU are truly the Auto Loan ExpertsRachel in Spring Arbor is friendly and efficient! Thanks Rachel!
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June 2023 by Rick Brune
I must say it was vary comfortable asking for a loan, Rachel and Marcos were great,,they worked around a snafu and gotter done,,it was easy for an old timer
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June 2023 by Jessica Styles
Got me through everything at ease and answered all my questions and explained everything to me
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May 2023 by Julie Crocker
Everyone was very courteous helpful. Always a pleasant experience here.
