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February 2024 by Vika P.
Had a great experience at the Canton branch. Employees are awesome. Especially Sam. She was very patient, knowledgeable and professional. The branch manager was also very helpful and professional. Will recommend to any family and friends.
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January 2024 by J L.
They have not returned calls regarding mistake they made but continue to send me letters saying I owe money for their mistake. I do not recommend this institution because they display arrogant disregard for their customers.
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January 2024 by Susie W.
The air freshener at the main branch is overwhelming..it was way to much...its surprising that a business would allow this as some people are smell sensitive..I was in there to open an account but had to leave as I got nauseated and a headache..
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January 2024 by Lawana Reed
The staffs are very friendly and helpful! They have many good resources to help with your financial better. Love that bank!!
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January 2024 by J B
Excellent experience in opening a new CD with American 1 CU. In this whole process, my CSR was extremely prompt and diligent, making the process a very seamless one. Right there, I would be willing to give Cody and this CU an excellent review.But in the middle of a tumultuous rates market (Treasury yields had crashed 100+ bps in 4-5 weeks), the CU dropped its rates after my account was set up but not funded by me yet. While I'd not been guaranteed any kind of rate lock, Cody was super-proactive and took the initiative in going to upper management to get me my old rate. This was without me uttering a word, mind you. Completely on his own initiative. And American 1 management, not to be outdone in genuinely looking out for their clients, approved the exception in no time. This kind of customer service in this day and age is simply unheard of!I can recall numerous experiences I've had with other banks/CU's in the past where you set up an account, rates change in the middle of the process and you are SOL. All that time and hard work for nothing. And that only makes me appreciate the outstanding and exemplary customer service of American 1 even more.
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January 2024 by Jennifer Riddle
Very helpful. My advisor went above and beyond to help me. Super satisfied with my experience. Would definitely recommend!
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December 2023 by Andrea Vallie
Rachel was amazing! Was buying a new vehicle and she made the loan process fast! It was so easy as well! Definitely will use American One for future loans!
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December 2023 by Cari Dilyard
Ali was amazing. She worked very hard and swiftly to find ways to get me the loan I needed. And work with the underwriter creatively to get the loan at the rate and terms I needed at an amazing payment rate.
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December 2023 by April Hayden
I had very nice visit w Jill. She helped me get what i need. Very nice employee very nice person. Good experience.I have been w Am1 for many yrs, no problems.
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November 2023 by Lauren Ritter
Wonderful job at walking me through on opening an account. Keith was very friendly and made sure I was comfortable with all the offerings American 1 Credit Union has. Thank you!
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October 2023 by Johanna W.
I have had issue after issue with American1. Maybe if they spent money on training staff to be consistent from branch to branch instead of on sponsoring buildings, events, etc., they would have a better reputation. There Bill Pay caused me all kinds of issues as they send paper checks. I had, during covid, bills take over 30 days for payee to receive. I've gotten several different answers to the same questions depending on which branch I asked. It has taken me 3 visits to a branch to close out my accounts. I am currently waiting now to close my accounts but it has been over an hour. I don't have time to wait but I also don't have the time for a 4th visit to a branch to close out my account. And,a man who came in after me this time was taken care of first. I highly recommend you find a different place to bank..
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October 2023 by Kimberley
Jacob was amazing to work with! Thorough, efficient, and quick to help with my auto loan. Would recommend for anyone to use in the future!
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October 2023 by Annie Hayes
My husband and I travel due to being over the road truck drivers and we look for ATM that accept visa and they still reject our cards. We are going to bank somewhere else this is totally unreasonable and not convenient at all
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September 2023 by Cat Dickerson
Cindy was very friendly and courteous. The entire staff actually was from the young ladies at both reception desks, to the gentleman teller who I first dealt with and then finally Cindy Nunn. I am usually not a patient person and it was a two hour visit , but I left fully informed of all member services, credit information, had a complete folder of the information to review should I forget anything and I wouldn't have to wait for ID cards or my debit card to come in the mail, as everything was completed on the spot. She even gave me a hard copy of the letter required for direct deposit so I wouldn't have to make a return visit. Due to the time taking longer than I allotted for it to, I even had to have my 9 yr old grandson dropped off to me so his mother could attend an older siblings sporting event and Cindy didn't mind at all and was very accommodating.It was a nice visit .
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September 2023 by judith goodwin
Staff was extremely helpful, especially Natasha. She went out of her way to walk me through the whole process of opening their 12 month CD Feel I have a personal relationship that bodes well.
