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January 2024 by Nerds Anomalous
The staff here are so wonderful and helpful. I recently needed pre-approval to purchase a car and was guided and helped through every step of the process. Not once during the process did I worry about not understanding something or feeling like I was alone in my pursuit, and I'd like to extend a further thank you to Skye Foster who helped me in this time of need.
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December 2023 by Christina Fox
They seem interested in helping me out when l came in person but when l had to wait for a response for a loan to see if was approved it took over a week to get a response and l had to check in with them several times just to try to get a hold of the person to find out the status of the loan. They might have had low interest rate for getting a loan but the customer service sucks. It was a nightmare dealing w with them.
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December 2023 by Sauncha Brooks
Jahadi, Ashly, Jamie, and the receptionist all played a beautiful part in my awesome experience at American 1! All of you were so helpful and supportive in me financing a new car, as well as being approved for a Rewards card! I thank God for each and every one of you. I would definitely recommend American 1 to others as well. You guys ROCK!
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November 2023 by Devon Glenn Jr.
This is hands down the best experience I’ve had getting a car. Most importantly the car is amazing!!!! I even gave it a few days before I purchased it to leave this review, just in case something went wrong after I left the lot and it hasn’t! The car is everything they said it would be and I’m so grateful! The team members were amazing in assisting me in picking a car without trying to sell me. It really was an amazing experience. I almost want to go back just to hang out with everyone! I appreciate you guys so much!!
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November 2023 by Will Herman
Haden and Jamie both helped me with my Auto Loan. Both were very welcoming and helpful during the whole process. They answered all questions a had very well, and explained the whole process to me in detail. Top tier service from Haden and Jamie!
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November 2023 by Deborah Wilkerson
Very easy to work with and staff was extremely helpful and friendly. Glad to have chose. American 1 to finance my new mobility van.
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November 2023 by Nicole Landenberger
I love American 1 ? I've been a member for 25 years and never had a problem! They are always so friendly, efficient and helpful! Highly recommend ?
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September 2023 by Jacqulyne Biehl
Ali was amazing with helping us for a Pre-Approval and closing on a RV Loan. She talked us through the entire process and answered any question we had during it.
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September 2023 by Bridgette Ranck
I worked with Ali Ellsworth at the West North Street in Jackson. She was awesome!! She made my experience at American one credit union a pleasant and positive experience. I highly recommend American one for everyone's banking needs and to ask for Ali!
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September 2023 by Gabrielle Larkins
My fiancé and I spent 4 hours at American one, it took talking to 3 different people, Haden was the main person we dealt with. Jamie was his coworker he had talked to for help witch was giving him wrong info for the loan. She was completely rude to us and him! I finally called jolyn over the phone and she helped figure things out. Then we waited 2 more hours to sign the paper work! I am very flustered with this bank not doing their job fully or half working it!
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September 2023 by Ron Smith
My experience with Ashley and Jamie was absolutely great they are both excellent however the way that it's set up that you sign up at the teller is kind of ridiculous the only reason I didn't give five stars was because of that when you stand in line for 5 minutes and there's 10 people in back of the counter and only two of them are working sometimes as I said sometimes today there was only one teller there was eight people behind myself that is the only problem I had but Jamie and Ashley were absolutely wonderful once I got back there to talk about my loan
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August 2023 by Phil Meyer
I was looking to get a consolidation loan to pay off my credit cards.Tina went beyond to make it work by deviding the amount needed into two loans.I appreciate everything Tina did for me.
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July 2023 by Jason Hernandez
My new car loan and credit card were made super easy by Laura. She was professional as can be throughout the whole process. American 1 Credit Union will be seeing more of me for sure.
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July 2023 by Krystal Brown
Ms. Anisha Wakins is the absolute best. She is very patient and very kind. With this being my first complete business deal with her, I’m happy to say that I will be back! Also referring her to my friends and family! Thank you ?? I appreciate you
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July 2023 by mhcazi
Ashly was so nice and informative. We did exactly what I had sat out to do originally. She had great ideas and was very nice to talk too.
