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October 2024 by Amber Blackwood
Amazing staff, great service, and the new owners are fantastic. We will defiantly be buying from you very soon.
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September 2024 by fiyerfiter
We are on our sixth purchase, both new and used, from Burt Lake Marina since the new owners took over and we can’t say enough great things about them. They have gone above and beyond each and every time. We will be returning for our future needs, both for our current machines and our future equipment and needs. We can’t Thank You enough, Burt Lake Marina!
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July 2024 by clay mayhew
Clean facility, friendly knowledgeable staff, we had a great experience. Even though they were busy they still made time for us! Matt in Shea in service were great to work with. They have a very well stocked parts department. Can't wait to go back. Very fair and reasonable.
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July 2024 by Jennifer Carter
They have no problem taking your money for repairs, claim they took it for a test drive, broke wires charged me to solder the wire back together then tell me I'm going to need to replace that as it's just a temporary fix. We finally got to put the boat in the water for the first time since we got it back and it still has the same problems. Customer service seems to revolve around Brian the mechanic telling customers they don't know what they are talking about. If you want your investment properly cared for AVOID Burt Lake Marina.
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April 2024 by John Major
Jill in the service department really knows how to treat a customer. This is my second order from Burt's because my local Glastron dealer is seemingly incapable at returning a phone call or email unless you want to buy a $100k+ boat. Jill was immediately responsive last summer and got an order placed for a replacement seat cushion. This year, I needed another seat part and she got right to it. Unfortunately, the part shipped missing one of two pieces. I emailed asking if i had misunderstood the part and she responded promptly said it had been a mistake and she would speak with manufacturer and get me a replacement part. She sent a tracking number within hours. Sure, she's just doing what she's paid to do, but she did it promptly and with a great attitude to help me solve my problem instead of making me feel like a problem. Thanks Jill and Burt's for a great experience!
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April 2024 by David Gabrish
Buying there for 30 years best service in all of Northern Michigan
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January 2024 by Stephanie Romano
Loved the owners. New store looks great. Just the right amount to browse lots of items beside atv/snowmobile items.
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October 2023 by g lor
Great people to deal with. Thanks!
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October 2023 by K C W
Great ppl, loads of inventory
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October 2023 by Sarah W
Highly recommended! Excellent staff. Great gear. Love my four wheeler! Thank you ?
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July 2023 by Chris T
I love this place! Very helpful and friendly staff that is knowledgeable all things boats, orv’s, and snowmobiles. Pro shop has a great selection too! This will continue to be my one stop shop for all things fun!
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July 2023 by Madeline Bradner
I know the owners and their values and they are great people! Always willing to help and be there for your every need!! Will 100% support this business on a regular basis. Thank you for all you do!
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July 2023 by Roger Maynard
Really disappointed in the recent experience with Burt Lake Marina. Bought our Bennington from their showroom floor (paid cash) in 2016 and received a perk to use the private fuel pump on Burt Lake. I reported today that my access was removed and spoke to Mike (owner). He stated that we did not spend enough money and he removes people based on spending habits with his dealership. I can understand providing a perk to priority customers is sometimes required, but his rudeness was excessive and not warranted. Recommend you look elsewhere when shopping for your boating and snowmobile needs.
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July 2023 by stephen gokee
I took my boat there to get some mechanical work done it took weeks. When I got it back there was a hole in the hull. I do not recommend.
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June 2023 by Chris Allsteadt
Great staff girls in the office friendly and more than helpful in locating parts and answering questions