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“Today I had a great experience at this location. The teller was very polite, knowledgeable and helpful. I honestly forgot her name but you go girl !!!! Continue to be great at what you do. I’ll be sure to revisit this location in the future.”
9AM - 5PM
34642 Van Dyke Ave, Sterling Heights
Banks
“Dave Malaj helped me with gaining access to a personal loan to purchase a car with no difficulty on my part. He made sure all paperwork came to me and was easy to work with. I am thankful for the ease with which he made the whole process. I also appreciate how he communicated everything to me without any questions coming up for me. I am a senior citizen member who has been with the Credit Union for over 15 years, and I appreciate the fact that I can depend on you so clearly! Thank you!”
9AM - 5PM
26791 Ryan Rd, Warren
Banks
“Great place and excellent staff, they will help you and support you with any questions or comments!Definitely recommend this to everyone, they are so welcoming and help everyone out!”
“My experience was great. Sonya was very helpful and informative made the process of starting a new account a breeze. She even offer help with credit repair!!! Thank you”
“I talked to Julie and went over my personal loan application. She explained the options I had, and what they emailed. She made sure I had complete understanding of them. I had my positive reply in about an hour, signed the document and looked this morning (5/3) and the funds are in my savings.Julie was very patient with and a pleasure to work with. She is what member service should be. Thank you, Julie ☺️”
“My first ever experience was with chuna and she was amazing. I been with the credit union over 5 yrs. My last 2 loans were worth Connie. She’s phenomenal, energetic and positive.”
“Me and my fiancé had the pleasure of working with Will. We had ran into a minor speed bump, Will told us give him a day to get things sorted. We got things figured out and couldn’t be happier. Will was very resourceful, professional and went above and beyond to make sure we were taken care of. Will explained everything thoroughly to make sure we understood and was up to speed. I highly recommend Will!”
“They staff some truly wonderful people who treat you with respect and go above and beyond to make sure your needs are met every step of the way. Nanette helped me today and was absolutely wonderful to work with. Highly recommend!”
9AM - 6PM
41031 Mound Rd, Sterling Heights
Banks
“I've been a proud MSGCU member my whole life and this branch is my absolute favorite. Talk to Lisa especially for all your financial needs. I wouldn't trust anyone else.”
“Very friendly and helpful staff. Always a pleasure going there. They greet you by name and if you ever have any unusual questions, they get the answers and will call you with the answers.”
“I use the drive thru at the Woodward Ave in Berkeley branch quite often. There's a young man who most typically completes my transaction and he's always very pleasant to deal with.”
“I desperately wanted and needed a car. My job was literally on the line..and when NO ONE ELSE WOULD finance me, and while ALL OTHERS tried to charge me DOUBLE THE INTEREST RATE!?♀️(literally double exactly...)...Our Credit Union WAS THERE 4 ME!!????? Thank you SO MUCH TO ???HEAVEN!??? I see why you have this name! Thank you 4 giving me a fresh start!??????”
“The Flagstar Bank Birmingham Branch is a great place to have your business account! The staff always greets and asks me how they can help me, when I bank in person. Their branch manager, Kristin, has always taken the time to make suggestions about banking for my business. She even reached out during Covid Epidemic to let me know about the loans available for my business and explained the loans so I could make an informative decision about if I needed to apply. I highly recommend the Birmingham Branch.”
“Anita Fishman always provides outstanding customer service! Today she went above and beyond! She came to my home to have me sign a paper so that I wouldn't have to bother picking it up and returning it. She is a truly an exceptional professional! Level One is lucky to have her!”
“SHOUT OUT TO SAMMY!!!!!Thank you a ton for listening to me!You genuinely cared about my circumstance and guided me through what the best option would be financially for my family and I!THANK YOU FOR YOUR AWESOMENESS!!!!!And to Lakesha- YOU DA BOMB DOT COM GIRL!!!! Keep being great!!!! ???”
10AM - 5PM
6010 Rochester Rd, Troy
Banks
“I am a long time member of Credit Union One and have always received great service. Yesterday, I needed to do more than a deposit. I had some financial questions and needed to make some changes. I had the pleasure of working with Taylor T. at the Troy location. She was knowledgeable and very helpful. She did not brush off my questions as silly. She was so friendly and kind. Taylor demonstrated that Credit Union One is a great place to bank.”
“I've been a member of Vibe Credit Union for a long time. Back when they were called Telcom. I like the Southfield branch especially because it's within walking distance of home. It has a neighborhood feel unlike some of the big banks. Members are always acknowledged upon entry.”
“I am writing in regards to certified Credit Union financial counselor and personal advisor team leader, Makayla WoodsAlthough I live in Ypsilanti last week Tuesday April 9th I was in Rochester and stopped into the Community Choice Credit Union on East Long Lake Road in Troy Michigan had a large settlement check to deposit. I had had many funerals and an emotional past week I was just coming from a burial and I had a couple of overdrafts due to being busy with funerals and such not getting to the bank on time. I then felt I needed to speak with someone promptly so I let the teller know promptly Makayla was a joy to work with charismatic empathetic knowledgeable steadfast the epitome of customer service! She also called me within 2 Days in regard to my deposit and for things that I needed to know in regard to this deposit she went and above and beyond in her service techniques I am very grateful to her friendly kindness! Even though I live in Ypsilanti and the Northville office is closer for me I will now be traveling to Rochester where my friend lives down the road conveniently from childhood and I will see her for all my financial services here out! Thank you thank you thank you you really made my day Makayla!!!!Michela Yacobelli Community Choice member for over 20 years”
“My mother just passed away and I went to her home branch in Troy for help settling up her accounts and had the chance to work with Edisa the branch assistant manager. She was so professional and knew everything that needed to be done. I don't think I could have gotten better service from any other person. In my opinion I got blessed with having my own personal angel on earth. Please make sure she receives recognition for a job well done.”
“I love my bank. They are always super friendly. There's never a line, They refund your ATM fees (when you get cash out of different bank). No plexiglass between you and the tellers. Free coffee! Cool art!”
“I have had nothing but great experiences with Genisys Credit Union.From my mortgage, auto, home equity line of credit to professional interactions with all different staff members.”
“I have been a member since 2003. Great family CU, teller are very helpful and friendly I love the kids accounts My grandson started at 2 yrs old he is now 13 yrs old and can do his own banking. Thank you for being a great staff of people”
9AM - 5PM
7291 Bernice St, Center Line
Banks
“Jan is always so helpful! My daughter and I love coming to this branch and we have had many wonderful years of service with her. She is personal, friendly and quick to get the work done. Love her kindness and her laugh.”
“Tracy in lending at Vibe took on a very challenging situation for me. I had opened savings accounts for grandchildren when they were babies. Now that many are over the age of 18, 6 out of 13 to be exact, I wanted them to have access to their accounts but they couldn’t get access because I had never set them up that way. Many of them are out of state now and 2 in the military. Tracy took on this task, kept me informed all the way and didn’t stop until they could all have access. Very challenging for her and she was so kind and helpful throughout the process! What a pleasure to work with her. Thank you Tracy!”
9:30AM - 6PM
17135 W 10 Mile Rd #121, Southfield
Banks
“Great customer service! I feel they really are comcenred about me. I have never once called or went in to the branch and felt like they weren't going to service me with professionalism.”
9AM - 4PM
3132 Woodward Ave, Detroit
Banks
“original post (keep reading): Tells you you’ll get $300 within three months if you deposit $500, and then scams you out of it. So if that’s the reason you’re thinking about joining this bank, do yourself a favor and don’t.*update: Jessica Sionni, office of the chairman, remedied the situation when i went to close my account due to the above circumstances and she was extremely polite and helpful, unlike the first representative I spoke with. I did eventually end up receiving my $300.adjusting my rating from 1 to 4 stars, as the original customer service representative experience, time wasted, stress and frustration are still taken into account - would be narrow minded to base a company off of one employee though, and I respect upper management following through without me ever having to reach out again.Jessica is the only reason i’m still a member of this bank, though, and will now remain a *happy* and loyal customer. Valuable employee - so valuable I went out of my way to change this rating to reflect how much she improved my overall experience with this bank and if I was solely rating her it would be five stars (I don’t typically write reviews unless it’s amazing or terrible and although this experience/review started off terrible, if it weren’t for Jessica, it would’ve stayed that way and I am very appreciative)If you’re doing a promotion though, I highly suggest you call Citizen’s and ask every month if you’ve done what you’ve needed to receive that, and *record the conversation* because i was misinformed that I had completed what was needed when I called one month in to the promotion, when that was not the case. It was a $500 direct deposit, not a $500 deposit. Had i been properly informed on the phone call, I could’ve easily had a $500 direct deposit completed in the time given, and none of this would’ve happened, but thankfully they honored it due to this miscommunication as it was my only reason for choosing this bank.In addition, i’ve had no issues with the bank itself otherwise besides the occasional ATM being down.”
“Easy to communicate with all of the officers/cashiers; all of them are very friendly and professional. They unswerving my questions or contact me with the manager if it’s necessary. Quick, professional, knowledgeable service. I’ve been a member of PAFCU for many years, always satisfied!”
“DFCU has been very responsive and helpful throughout the many many years we have been members. Thank you for adding more neighborhood locations, that has saved us gas and travel time as well!!”
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“This location is by far one of my favorite. They give Great service and are a very kind and helpful staff. If you ever need to make an appointment and sit down Vara Namuk is your go to. She answered all of my questions very thoroughly, was very detailed and helpful with helping me through a new savings account, applying for a new credit card, and showing me how to use the chase app. She is so professional and personable. Thank you for going above and beyond and spending that time with me.”