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February 2024 by David Van Dam
Diagnosed the problem, gave me a loaner, ordered a new engine and replaced it.
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December 2023 by Shannon Conley
I had the pleasure to work with Eric Sudall, he was wonderful to work with, he has a personality, he was very helpful with my needs. I brought my 10 year old son with me, he made it a point to chat with him about a few things. The experience was great. He made sure i was happy with my purchase. He made everything convenient for me as i was coming from an hour away. The manager (Larry) also came by and thanked my son and i for our time. Very thoughtful people, great group of guys. I would highly recommend them.
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November 2023 by Cassie Sanchez
Best dealership experience! Rio and Larry were absolutely wonderful and work incredibly hard to make sure we were 1) confident in our purchase 2) within our budget down to the penny 3) taken care of the whole time (even when we had our 3 year old and 6 month old with us). Pretty much the whole staff I think entertained our 3 year old while we were signing papers haha. While we bought a car from them, they 100% bought our loyalty! Thank you so much for everything!
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November 2023 by TIA TIA
I couldn’t have gone to a better place with better people. I was treated like a friend and not a customer..RIO what is a sales rep, and KRISTIN in the finance department. just an amazing staff. I will recommend everyone I can to Betten Baker. There’s absolutely no way you could go wrong.. so if you have the opportunity to get a car at Betten Baker He will love the all of her experience plus get a great car. I wish I could give more than five stars..
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November 2023 by Brian Steel
I just purchased my '21 Jeep Gladiator from their used car lot.Rio Pointer helped me out every step of the way when it came to finding and letting me test drive the vehicle I wanted. He even let me take it home for 24 hours.I felt absolutely no pressure from him or the other fine people working there.On Saturday 11/4, I stopped back in and Mario, the GM, and the wonderful lady working in the financial department stopped at nothing to help me get the loan and payments where I wanted.I strongly recommend stopping by and checking them out.
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October 2023 by Shaun Scholten
HONEST! Mike Hurd is the guy to see. We went today to see about a used car and our trade-in value and sadly it didn't work for us right now due to personal finances, but the experience was well worth it. I never trust big businesses as it ALWAYS seems their only concern is my money, but not here with Mike. I have never gotten such a trustworthy salesman. He wanted to get the deal that was right for me, not him, and that is unheard of in sales. I don't leave reviews often but when a business is focused on growing WITH the customer and not just FROM the customer it deserves recognition. When I'm ready to trade I will be back!
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October 2023 by Jordan Wright
The staff at Betten Baker was incredibly knowledgeable, friendly, and attentive. Zach Perry took the time to understand my specific needs and preferences, patiently answering all of my questions and providing valuable insights. His professionalism and expertise made the entire process smooth and stress-free! I could not be happier with my purchase!!They have earned my trust and loyalty as a customer. I highly recommend anyone in search of a new or used vehicle to visit Betten Baker in Hudsonville!
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October 2023 by Eli Godsey
Alyse is one of the most professional people I know in the car biz. She does a great job at staying on top of trends and following up with customers.She also has a winning mindset in terms of keeping a positive outlook and doing her research to keep customers informed on the changes happening in the auto industry and differences in various models and trim levels.
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October 2023 by Zachary Fry
I had an amazing experience with sam from Betten Baker. I was very nervous about purchasing a new vehicle and he walked me through and was there for me at every step and made it easy. We ran into a few issues I had during the process but he was very patient with me and made sure everything worked out. I will definitely be visiting again in the future and referring him to anyone I know. Highly recommend asking for him if you’re visiting this store!
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October 2023 by Amanda Robinson
Rio Pointer is the best salesman I've ever had! Not pushy, patient and very friendly. Hands down the best experience in purchasing a vehicle. Also, Jeff Pego was the finance man and he was amazing. I will without a doubt return there for my next vehicle purchase.
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October 2023 by Benjamin Rine
Rene was really easy going, knowledgeable, and friendly. I went into the dealership to find a pickup truck that would fit my budget and help me with my business. Rich was also very helpful answering all my questions. As a business owner, I really appreciate great customer service. There was no pressure with sales. Laura whom was not my sale person was also very friendly and helpful. I am very happy with the entire experience. Great staff.
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October 2023 by Amanda Barlond
I went into Betten Baker GMC Buick Hudsonville for a routine oil change and had excellent service. I was immediately greeted when I walked into the service area by Briana Nickels. She was very knowledgeable about the service and was able to walk me through my options. After I gave her my keys, I sat in the very comfy customers lounge. They have an awesome coffee machine with lots of options. I will be back!
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September 2023 by JJ Secord
I am sad at how disappointing my experience was with this service department. To start, they are not very welcoming at all to the point where I felt confused when walking in to drop off AND pick up my car. When you walk in, you will just get stared at and it will make you wonder if you're in the right area. Today I was told the door wasn't even supposed to be unlocked, but that she'll help me anyways. I felt like a nuisance and was told repeatedly that they were actually closed as we were going over paperwork for my car. This confused me at first because I read that they were open till 4:00PM, and I showed up just after 12:00PM.I went in for recall work (I just purchased the car from another dealership) and I found some of the work to be dodgy. Obviously from the picture, one of the headlight stickers they applied has a folded corner. I find it odd that they sent it out like this instead of applying a new sticker. The corner freely lifts and is obviously going to start peeling very soon. I know this is a small thing but I just would expect them to care a little more than that. The other recall was for exhaust work. I was informed there was a crack in the exhaust manifold, and I opted out of the dealership repair due to the cost being too high. I tore down to the exhaust manifold today to inspect the crack and repair or replace the part, and I was disappointed to find many bolts were not tight and the heat shield around the manifold was loose and missing a bolt. They also informed me they couldn't complete the recall due to a flange being cut and welded previously. I understand a GM dealership won't cut and weld exhaust, but they wanted to charge me $1400 to fully finish the recall. I declined and they left a crazy exhaust leak that puts so much exhaust in the cabin that I couldn't leave it running at red lights. Overall would recommend going elsewhere for service, or at least for recall work. They just don't seem to care very much.Edit: I also just looked at the recall sheet for the emissions recall and noticed it says "Eligibility for this service will not be denied solely due to your vehicle having nonGM parts or repairs performed by outlets other than a GM franchised dealer." I feel I was denied the full service due to this reason. I was given no other options other than to not complete the recall work, or pay $1400.
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August 2023 by Trevor Bidle
Highly recommend Jordan as a sales consultant. He made the process easy and was great to work with. Very low pressure and great to work with.
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August 2023 by Ali Westlund
Super easy working with Zach to get exactly what I wanted. So happy with the quick and easy help. He got my payment lowered quite a bit a month on my new GMC, from what I was paying on an older GMC. Highly recommend!
