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“I went to the Jenison store on 2/24/24.The 2 gentleman and lady working were VERY helpful! Check engine light came on in my son's car. They checked the light, and it was the canister purge valve.Checked ytube, and it was a part that looked like I could replace myself. Went back to them, and they had the part. I was able to replaced it. Then I took the terminals off the battery to reset the check engine light, and the hot wire broke off in my hand it was so corroded.I was trying to unscrew the negative cable, and the nut broke off as I was turning it fromthe corrosion. I went back to O'Reilly, and they actually had the exact lead I needed. They were also able to match up the exact bolt and screw that broke off.I was able to replace the cables. Kudos to all three!!”
Battery Stores
Battery Stores
Battery Stores
“Needed some help and some new parts and Shane was extremely helpful. He was kind, answered multiple questions, showed me what to buy, and even let me borrow a personal tool of his so I could use my new supplies at the store and let him know if I had follow up questions. I have not had this level of customer service any where in a long time- 10 of 10, 100 of 100- Shane really went above and beyond and was a tremendous help.
Hope he’s there every time I go now!”