PetSmart is a large pet supply and services retailer that offers over 10,000 products for a wide variety of pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. Customers can shop online and pick up their orders at local stores within two hours. Many store locations provide additional services such as dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. The reviews highlight positive experiences with staff and services. Customers praise the helpful and kind staff, especially mentioning a young blonde lady named Amanda who assisted with finding a rare fish, and a groomer named Ashley B, who did an excellent job grooming dogs and making them look like a completely different pet. Ashley’s confidence and caring approach put both dogs and owners at ease, especially for dogs that are shy or afraid. A customer also appreciated a groomer named Amy, who successfully removed skunk smell from a large German Shepherd. Additionally, customers appreciate being acknowledged when they enter the store, and the staff’s genuine care, such as asking about treats for pets with sensitive stomachs. Overall, PetSmart is seen as a friendly, helpful place with knowledgeable staff that provides quality products and pet services, making it a trusted destination for pet owners.
I had an online order. It was filled quickly. So helpful
June 2025
Amy was the best with our little firbaby. She was very kind and patient.
July 2024
First time grooming customer. Coming back for sure because of Ashley B!! She was amazing with my dog!! Will be recommending her to my friends and family for their grooming needs!!! My dog looks like a completely different dog!! Amazing job!! Before & After pics below!!