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July 2024 by Aaron
I don’t even live here anymore, and I haven’t for seven years now. I was recently talking to someone who had made a complaint about this pharmacy, and after an overwhelming amount of poor reviews I want to add mine as well. I didn’t actually go to this store or encounter anyone at the store. I’m just assuming it’s all true. Rude, condescending, and horrible customer service.
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July 2024 by Michele Barks
Nice store. great service
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June 2024 by Local Guide
Store is good but the pharmacy tech Natalie is probably the rudest person I have ever come across in my life. I overheard her putting down another coworker all while laughing about taking that coworkers station she had just prepped for herself for the day. Her behavior screams bully and the fact this CVS allows the bullying is mind blowing! I sent the video I have to the coworker she was making fun of and I hope something comes of it. Natalie needs fired.
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May 2024 by Brian Kosakowski
One of the worst pharmacies ever. Several rude people work in the pharmacy including Torey. I've never felt so frustrated and upset with her rudeness. Greets you with a rude "can I help you?" And only opens the window a qtr of the way to interact because the hot air was blowing on her face. Really? So rude. It was like I was inconveniencing her by picking up scripts. She needs to find a job where she doesn't interact with people. Then rudely, she asks me if I have any questions and before I could say no she slams the window shut (only opened a qtr of the way by the way) This interaction was the final straw. I'm moving all my families scripts to a new pharmacy. Then I called her out on her rudeness and then started to argue with me that I started it.
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February 2024 by Lisa Bagos
I switched to Walgreen in Brighton because Torrie is so mean to deal with. One of my sons had tonsillitis so I asked for it to go to CVS instead. We live a mile from CVS so I decided to not drive 15 minutes one way to Walgreen. Of course Torrie was there. So crabby and mean. Never a smile. I sat down because it was supposed so be a thirty minute wait. She made me stand up to wait because it was only for vaccines. There was no sign not to sit. Just 100 percent terrible customer service. Next time I’ll make the trip into Brighton.
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December 2023 by William McDevitt
How has Torri not been fired yet? Always condescending and a sour attitude. I even tried to make small talk with her when she was saying she was going on vacation and it felt like I was a burden to her. She once accused me of throwing a prescription at her when I was showing her the mistake that was made. The manager said there was no camera on that area, so there was nothing they could do.
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September 2023 by L. H.
The Pharmacist that was working today, 9/11/23 was wonderful. Super busy pharmacy, phones ringing, several people waiting to be helped and he took the time to review my insurance info on a script for me and did everything with a smile and kindness. THIS is what customer service is about. Thank you!!!
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August 2023 by Hero Gaming
Never have had an issues. They have always been honest and super helpful and alsoVery friendly! The pharmacy is fantastic!
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August 2023 by Kimberly Jungquist
Quick and friendly service at the pharmacy.
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July 2023 by coffee rocks
Hartland Michigan pharmacy: I went through the drive thru pharmacy Tuesday July 11th around 5:30-6 pm and the woman helping me was probably the rudest customer service person I have ever dealt with. She was literally yelling at me that the speaker is lower than the car so to speak up which I was trying to do. Then she couldn't fine my prescription and was asking my birthday and what it was I was picking up. I didn't know the name of the medication the doctor called in and over and over she kept yelling at me asking what it was. Needless to say, I will NEVER go back to this location in Hartland Michigan. My family used to go to Walgreens across the street, but it recently closed so we went across the street to CVS but never again. I'll drive to Fenton to use Walgreens where I don't get rudely talked to when I'm trying to pick up my sick daughter's prescription. I know help is hard to find right now but come on. This woman should NOT work with the public.
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June 2023 by L Klam004
Disorganized, was told my meds were picked up when they weren’t. Torri is horrible with customers. Rude and condescending. I’ve talked to others who complain about her as well. Not many choices around Hartland for a pharmacy, but avoid this CVS
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June 2023 by Ann H.
We have been filling our family's prescription medications filled at this location for over 10 years. Today when I called to inquire about a prescription that is showing as "On hold" in the app, the pharmacy worker I spoke with was extremely rude. I was asking questions because I honestly did not understand. Her recommendation to me was to call other pharmacies. Every time I call or visit this pharmacy, staff acts inconvenienced to have to speak with me or answer a question. So disappointed with continued poor customer service.
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April 2023 by Heather Kettle
Let me start by saying I would give zero stars, if that was an option. I continued to use this location because it’s close to my work, but no more. Four different times, the medication I needed was “out of stock.” Today I submitted a refill at 7:30am and arrived to pick it up at 3:45pm (on my way home from work). I was told it was not ready and was scheduled to be done at 6pm!! WHAT?!? It is a pre-packaged prescription of NINE pills!! This is the third time this has happened at this location. Call me a glutton for punishment, I suppose. I was then told, “if you give me an hour, I can get it done. We are hours behind.” So basically every prescription all day long was put in front of mine and pushed to almost closing time. ABSOLUTELY UNACCEPTABLE!! I canceled the order and had it filled at the CVS close to my house. I received the text that it was done in 10 minutes. So if you value your time, stay clear of this location.
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March 2023 by Mike Merchant
My family is done going to this store location. Torri is a horrible miserable person and I chose not to deal with her any longer. When I saw Torri working I figured I would probably be treated poorly but I needed to get my prescription and I put on a smile and resolved to not let he get to me. She was rude nasty and complaining, generally trying to not do her job. I just smiled and said sorry it's going so bad, I was trying to kill her with kindness. After 40 min and watching her be nasty to every other customer she finally gave me my prescription. I said "Thank you, have a great day" and she said nothing turning her back and walking away. I'm done with that place.
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March 2023 by Stephanie Tedman
I had to have my daughters prescription moved to Hartland due to shortage in Howell. Took me 20 to get there and upon arrival they hadn’t even viewed my script. Meanwhile my daughter has 102 temp and throwing up out in the parking lot. They were so rude telling me it would be 30 minutes (these are just ready pills, not capsules needing special mixing), no one else in line, I stood there and she said “OK?” Rudely meaning go away.I was shocked at her attitude and asked how I would know when it’s ready, she said we will text you. Meanwhile someone sees the same doc after me and gets their meds there before us. I finally go in and they see me, don’t say a word and hand me medicine. I asked why I hadn’t been notified my script was ready and she said our system is delayed (rudely), mocking me. Again, my child has to sit in the car miserable with fever, puking, while they roll their eyes and take forever and then don’t tell me it’s done. So appalled! I will never go there again. Howell is the best. If they are out I’d rather drive to Ann Arbor.You all should be embarrassed by your staff, their attitude and service!
