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“I love this credit union. We just completed a home equity loan and the process was quick and efficient. The rates were reasonable and everything was explained to us right up front. We were able to pick the time and location of our closing and it took less than 30 minutes.”
“The staff of Lake Trust are so kind and helpful! Even though there are banks that offer slightly higher rates for savings accounts, I will not transfer because Lake Trust is so helpful. Thank you especially to Danielle at the Brighton branch--she is a gem.”
“I needed to make a cash deposit today, that option was not available at the bank's ATM. It was 9:00 am, I was on my way to work and didn't have time to run through the drive-through or go in and deal with people. How can a cash deposit not be an option at 9:00 am? Frustrating.
53rd needs a second ATM in Howell on the west-side and gives people another option than just the one at the bank.”
“I like having a bank with friendly tellers and managers that fix my problems, answer my questions and do what they say they’re going to do. I know online banks have some advantages but having a place you can walk into and find a human to talk to is important to m.”
“Lisa, thanks for helping us open our teen's first account! I know the foster situation and my closed account from 7-8 years ago presented their challenges. The last minute accommodation was so appreciated- and especially after LOC CU turned me away for being a nurse!”
“The woman who helped me was extremely calm, collected, and patient. I cannot thank her enough. Everyone that I’ve interacted with during my visits here have been extremely nice and helpful.”
“I called about a charge from months ago that I had questions about and Carly was so helpful! She was patient and took the time to find a needle in a haystack. Also, the call was picked up within 2 rings, which was awesome. Thanks!”
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“I'd like to give a big shout out and say thank you so much to Corey who helped with my elderly parents. Incredible customer service we received. Thank you so much for going above and beyond!!!”