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September 2024 by David Boy
Wish we could have chased down codes at least pressure test the cylinders B4 plugs n coils worse shop experience had plastic fly off not even 2miles down the road
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September 2024 by Richard Brimer
Awesome quick service. Definitely recommend to family and friends
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August 2024 by Amanda Kay
I recommend this place a thousand times. Nobody ever wants car troubles, but my experience here this week made my whole situation less stressful. The owner is actually the one who worked on my car, very polite and professional. Actually pulled me in the garage to explain what was being worked on. I felt welcome as soon as I walked through the door. The young woman who was running the computer was very helpful and kind as well. I am a woman in my 20’s, and it’s easy to get screwed by mechanics. I didn’t feel taken advantage of here at all. It’s an honest shop that I can trust. Next time I need my car worked on while I’m in the area, I’ll be coming back. Thank you guys so much.
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July 2024 by Ryan Salmon
My car has been starting intermittently for the last 2 weeks. I took it to belle tire to have them look at. The car started up fine for them, so they gave it back to me at no charge since they couldn’t do any work on it.
A week later when the problem persisted, I took it into auto-lab hoping they could figure out what’s going on. Later that day they called me saying that they couldn’t do a diagnosis because it was starting up fine for them, but they suggested that I leave it with them longer in case the problem came back up so they could address the issue. The next day, they told me to come pick it up since the car was working fine and they couldn’t figure out what was wrong. When I arrived, they charged me $65 for a diagnostics fee. I asked them what the diagnosis was. They didn’t have an answer for me. I asked them what labor they actually did besides turning the key in the ignition. They couldn’t give me an answer. I guess I should have asked up front if they would charge me even if the car is working fine and they don’t end up doing any work on it. My bad for assuming the integrity of an auto shop. I would suggest going to a place where they are more clear about what they charge. When I asked what “shop supplies” they charged me for, they told me “electricity and gloves.” Definitely find another place of business. Unless you know them personally they will be sure to make their money off you.
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July 2024 by Ryan James Salmon
Took my car here after having trouble with it starting up intermittently. They said they couldn’t find anything wrong. The next day I went to pick it up and they charged me $65 for a diagnostics fee. They said it was $120 for a diagnosis but they gave me half off because they didn’t actually diagnose anything? When I took my car to Belle Tire with the same intermittent starting problem, they also couldn’t find the problem, but they didn’t charge me because they couldn’t do any labor without knowing what was wrong. Autolab couldn’t figure out what was wrong but they still charged me. They told me I could bring the car back when the problem does come back up.. I will not be bringing my car back. I will go to a mechanic that informs clients about pricing up front instead of charging a diagnostics fee without providing an actual diagnosis. No idea what the $5.40 charge for “shop supplies” is covering either.
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June 2024 by Kathie Wright
We took my truck here before and had a great experience. Decided to take my husband's car here for a check engine light. We were told the purge valve was the reason the light came on per O'Reilly's check but, Auto Lab Said it was an O2 sensor. They quoted a thousand dollars. I happen to look at mechanical and collision quotes for a living and have the software to double check pricing and labor times. Besides the diagnostic, they were over charging by an hour and also would not quote me an aftermarket part and on top of that, marked up the OEM part by $120.00. When I asked why, Paige gave me some story about them warranting the part, which the part would have a warranty anyway since a licensed mechanic was installing it. I went there, paid the $130.00 diag fee, just to take it somewhere else to find out it is the purge valve and it cost $500.00, with the part and labor. So I paid them $130.00 for a diag and they didn't even diagnose it properly. Just beware so this doesn't happen to you. I thought I had found a good place and apparently they are hit and miss depending on the day.
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June 2024 by Pat McGrath
Great experience, they fixed my truck in a timely manner and offered great customer service , Andy went above and beyond to accommodate me. I'll definitely be coming back
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June 2024 by Bret Reetz
Crooks.. quoted me $400 then after I dropped it off I ended up paying over 1k because of there lack of skill. I don't even know how these guys sleep at night knowing there getting us like that. ZERO stars. Wouldn't use them again if I broke down in there parking lot.
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March 2024 by Chris Aubrey
I am so grateful for the work and the price. Great people, kind, honest
Thank you for helping me
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January 2024 by Holly
This place is awesome! I have been going here over the past few years to get work done for multiple issues on my car like bad breaks, faulty joints, etc, and they always do a great job! They're super professional, the service gets completed quickly, and ive never had any issues.
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January 2024 by steven smith
I was ripped off by these people . They lied to me about repairs i needed .I know i needed back brakes and that is all i needed , And than i car salesman came out know i needed new front brakes that was just installed . Here is the kicker they were 30 days old they were new by them. than he i needed an air cleaner that was plugged up. i said say what i took the air cleaner out 2 weeks a ago my self .SAY WHAT THEY ARE LAIRS COOKS AND THIEFS , BUYER BEWARE !!!!!!!!!
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December 2023 by Tanya Holda
I have used AutoLab for several years for both routine oil changes and complex repairs on my 2 older vehicles. I have always found the customer service outstanding. The necessary repairs and costs are clearly explained upfront. And they never pressure into doing a repair. For all the maintenance I've had on my vehicles, they have quickly and accurately (no guessing) found the issue, & completely the repair. 100% recommend.
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November 2023 by Andy Trudeau
Travis went the extra mile when I was in a pinch with a lug nut/wheel issue on short notice. I appreciate the awesome customer service and help! Thank you!
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September 2023 by Griffinsdad
Max, and the guys at Autolab were friendly, honest, and professional. I took in a used truck I was in the process of buying for an inspection and if it wasn't for these guys, me and my family would've been in serious trouble. They found issues that could've cost over 2k with the back end and another electrical problem that could've ran another 2k or more. Thx, Autolab.
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September 2023 by Sylvia Cook
Always pleased with the service provided. Informative information on diagnosis and cost of needed repairs. I’ll be back!
