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October 2023 by Cassie Veen-Haveman
Thankful for the speed and ease of getting my oil changed here. Staff is friendly and will honestly answer any questions without trying to upcharge! Thank you!Service: Oil change
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October 2023 by Cassandra W.
I recently had the unfortunate experience of getting my oil changed at Performance Plus Oil Change, and I must say it was a thoroughly disappointing and a horrible experience. On 6/26/23 I went to get my oil changed at Performance Plus Oil Change. The oil change and a filter cost $131.73. A week after getting it changed the oil filter fell out of my car and my engine seized. Two days after that performance plus then came to my house to inspect my dead car. They changed the oil and the car wouldn't start as expected so they promised to have a mechanic inspect it.Performance plus did nothing with my car until 21 days later when they towed my car to their choice of mechanic-which specifically I do not know. Mean while they never offered me a rental car.They then towed my car back to me on 8/3 but with a new gas tank leak it did not previously have and they told me I will have to get that fixed myself.Half way through this whole process I asked them for a rental car due to being without a car for an extended period of time with no end date. They told me I am able to get one but need to put it on my credit card and they will reimburse me. However i will be responsible for the insurance payment on the rental car. At this time I was using a family members car who I was paying insurance for already. I had asked for reimbursement for the use of the car to which they said no. They stated I can rent a car and pay insurance for that car as well. I expressed my frustration that I would be paying for insurance now on 3 cars. They did not care at all. I was without a car for 32 days before they had returned my car back to me. With the new found gas tank leak I was not able to drive my car. I was told by a mechanic not to drive the car due to a hazard of the car potentially catching fire and possibly causing an explosion. I spoke with management several times who were extremely rude to me and stated you have a driveable car and there is nothing else they are going to do. They saw no issue with the condition they returned my car to me in. I then had to pay to get my car towed and get the car fixed. My experience at Performance Plus for an oil change was a complete letdown. From the agonizingly long wait times and questionable service quality to the unhelpful and unfriendly staff, I would strongly advise anyone to steer clear of this place for their automotive needs. There are certainly better options out there for getting a simple oil change done efficiently and professionally.
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September 2023 by Chuckles T. Beard
Didn't secure my skid plate, it started dragging when I got to Grand Rapids.
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August 2023 by Adriana Spicer
I have been coming to this location for 3+ years. They always have fast service and are hardworking. The shorter blonde kid always goes above and beyond is very helpful and informative! Ive had oil changes, air filters replaced, turn signals changed, coolant flushes, and oil repair options done.
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July 2023 by Daniel Hoffmann
I requested an oil change.$128.99 for 3.2 liters of oil and additional services which were not requested or relevant.Be careful with these folks.
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June 2023 by Sarai
Stopped in for a tire adjustment, no lube services today. Fast, friendly, polite employees, entire shop seemed in good spirits. Clean upper bay and the lobby looks cozy. I know the bathrooms well appointed from a previous stop thru.
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May 2023 by Michael Young
This is a nice place to get an oil change with a helpful and friendly crew of employees! From pulling into the garage to driving out, my engine oil change took about 10-15 minutes. These guys know what they're doing. Note that this shop mainly uses Mobil 1 oil.Service: Oil change
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April 2023 by Maggie Hogle
Friendly staff. Thorough job. Whatever you need, they make it happen as far as they are able and trained for. Always give appropriate recommendations without being pushy. I trust them for all my oil changes. They do a great job!
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March 2023 by Christina Martinez
The service was very friendly!! They were quick. It was the fastest oil change I have had yet and everything was done for a full service oil change.
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February 2023 by Melani Castillo
Lowered car friendly!! Thanks to all the workers that made my visit fast and easy.
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January 2023 by Serj
stood for more than an hour no queue not respected and could not change the oil staff rude
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January 2023 by Pi777
Only bad impressions left, I will not come back here again ??
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November 2022 by Andreas Mu
Great customer service. Highly recommend for oil changes in Holland.
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November 2022 by Jill Caduceusy
Did an amazing job. Brayden ,Adam J and Adam T did an amazing job. I received top notch service from these 3 mechanics at my recent oil change. I love coming to this place they give me the best service. I trust them with my vehicle they made me feel good about my car. Great place to come in for an oil change. Wouldn’t go anywhere else. This is a very professional business with good trained mechanics that I can trust. Can say anything bad about performance plus.Services: Tires
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September 2022 by Giles Schlehuber
Very fast and cheap. They took care of me. Tried to upcharge on oil for fake reason but that’s to be expected at an oil place.If you don’t want that, do it at home.Overall it’s cheap enough and fast enough to be worth saving the trouble and time.