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December 2023 by Mark A Knudson
I went quite far out of my way to come to this store and see about starting a phone plan, only find the store closed, an hour and a half before their website said they closed.Suggestion: Update your store hours on your website so you don't get disappointed frustrated would-be customers like me.
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November 2023 by maryelin polanco
good space
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October 2023 by Ric Smith
My rating has less to do with the sales associate than the b.s. Metro is doing for their customers. I convinced my partner to switch, and it's been nothing but trouble for him. It's pathetic, really. This particular store is fine, the associate friendly, ready to please, and even took it upon himself to find a way to NOT charge for something that shouldn't be charged for in the first place. My personal opinion.. stay away from Metro by T-mobile.. but of you do decide.. this store is where you wanna go.
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August 2023 by Angela Chickowski
Camping and my father lost his phone. We came here and Jose I believe his name was, was just amazing.He was patient with my dad while trying to figure out his login information to make sure his stuff transferred. It took a while but he was so patient and understanding. My dad was so stressed out and worried he would lose everything. Highly recommend this location especially if traveling in the area.
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June 2023 by Chelsea Wiersma
Quick and easy to pay my bill. I was in and out in less than 5 minutes.
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April 2023 by Laura Batey
Issue with phone was solved very quickly. However, they said that the store is/isn't T-Mobile. I don't understand as the sign clearly says T-Mobile. I purposely went to this location as it is not busy compared to the other locations in town.
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June 2022 by Dick
Friendly staff and good service.
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May 2022 by Sue Simpson
Wonderful service great people!!
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May 2022 by Amy Hopp
I brought my mom in today to replace her flip phone-we were told they had some on the way to come back in a few hours, which we did. They were super friendly and efficient!
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May 2022 by NATUNIA Divers
Needs better sales, over all production Good
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February 2022 by Russ Verbrugge
If you need help, you need to go to this location. My son tried to get help at 4 locations in Grand Rapids and ran into either rude or incompetent employees. At this location, the workers went the extra mile for me and did it will skill. Highly recommended.
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April 2021 by Elizabeth B.
This is an excellent spot for sales and service--we started with them several years ago thru Sprint and now they're a T Mobile + Sprint location. The staff is great--they listen, you don't feel they're trying to sell you up and they know their stuff or they find out. I usually wouldn't make time to write about a phone store, but I think it's hard to find decent, knowledgeable, consistent assistance and this place seems to have all three.
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March 2021 by Kurt Keyzer
The young salesmen were very helpful, friendly, and knowledgeable!
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March 2021 by Erica Jordan
Great place
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February 2021 by Kitty Khak
I've always had good customer service whenever I go in. The staff is extremely helpful and friendly ?
