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March 2024 by April Lemin
I made reservations for a renal vehicle 2 months in advance. Then I called a week before pick up to confirm and was told everything is set. I got an email confirmation 48hrs before pick up confirming my rental. A day later, the DAY before pick up I received a phone call saying they no longer had my reserved vehicle available. Due to other customers keeping vehicles longer.Not reliable at all. Never again.
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March 2024 by Bruce Hungerford
Perfect rental. Courtesy upgrade and excellent service upon return.
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February 2024 by Leigh Ann
Renting from this site was fantastic. The man running the place on December 22 was kind and made sure all of our bases were covered. We were given the Nissan Kicks to drive, and I love it. It was spacious, got great mileage, and was clean. The wiper blade split when we were in Ohio and the Hertz there arranged to have it replaced. Whether you book online or over the phone, pick this rental facility.
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February 2024 by Dawn Banach
Very nice car. An upgrade compared to most car rental companies for the price.The gentleman that checked me in was absolutely the nicest person to handle your reservation. I will definitely be renting from them again.
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February 2024 by patrick dehertogh
If I read ppw correctly you can use your debt and credit together to rent car unlike the other green lettered car rental agency. It was smooth quick and my AAA membership discount made this the best car rental experience. Yet.
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December 2023 by Dawn Ban
I have rented cars at other places, but by far Hertz has been the best. The price was the most reasonable I have ever rented and received by far the most value in features in a car. I would highly recommend Hertz Car Rental. The employee was super nice, too!That really adds to the experience of renting.
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December 2023 by Daniela Ampuero C.
Super sweet and incredibly helpful gentleman at the front desk! The pick up and return was super seamless
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October 2023 by Leo Wolters
Car was a nice ClioWell presented.But on its return we were informed the deposit we paid would be in our account within 5 working days. It's now 14 days still nothing. It's also impossible to contact them by ph. Not happy.
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August 2023 by Mike O'Donnell
We had a great experience all the way around. Courteous and professional. The car was clean, ran well and was ready for pickup when we got there. Call a few days ahead of time and talk to them, they will make sure everything goes smooth. I will definitely go back again.
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August 2023 by Maria D
Don't waste your time renting cars here. There fifth. Plan an hour for pick up. Just go someplace else.
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August 2023 by Mike DeVivo
Good luck getting someone to answer the phone or even respond.
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June 2023 by Maria Boyce
Booked online. Got there and they said they had no cars available (even though the online booking said they did). Guy took my info and said he'd get back to me. Never heard back and they charged me for a cancelation I never made.Because I never got a car, the system canceled my reservation. So either the employee marked me as a no show or that's just how their bad system works. Either way it's terrible and I'd like my money back.
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May 2023 by Lisa Gallagher
I would give 0 stars if I could. I picked up my car just before the office closed, and therefore didn't drive away with it until after close. The car smelled horribly like cigarette smoke.I returned the car an hour later and put the keys in the drop box. Hertz and Expedia are both pointing fingers at each other and refusing a refund.
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February 2023 by quietpeace
These people won't take your call. I've been put on hold 3 times. After waiting on hold for 40 minutes the first time I called, instead of someone answering, they hung up on me.
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September 2022 by Candis Hudson Forbes
The service was so horrible I drove a hr to get a rental to get back and forth to class due to someone hitting my parked car. And Steve the branch manager after I was in there for 30 mins he took a white women as soon as she walked into the door. Gave her the rental after I was told I was going to get it.. I was livid becasue I had been waiting and on the phone with my car insurer and waiting for him to clean the vehicle. And he did not come in until she came into the office he wouldn’t even acknowledge me being there
