Gerber Collision & Glass is an outstanding repair shop known for going far over the top to be kind and helpful. Customers report excellent treatment, starting with sincere care on the initial phone call. The staff is extremely prompt, professional, and provides the best personal customer experience. They are described as extraordinarily kind and helpful, even taking time to answer questions for non-paying customers and performing unexpected small repairs to ensure a vehicle is drivable. The craftsmanship is consistently praised, with work noted as perfect, flawless, and amazing. Technicians expertly handle everything from minor scratch repair to major overhauls, even fixing another shop's incompetent work. They ensure paint matches are flawless, indistinguishable from the factory job. Communication is also fabulous, with updates at every stage. The team is extremely efficient, working hard to complete all work. They handle all paperwork and coordinate rental cars directly for customers, making the process seamless. While sometimes booked, they accommodate vehicles and provide honest assessments, even advising customers if a repair is beyond an insurance company's scope. For their exceptional service, kindness, and quality, Gerber Collision & Glass is considered a true blessing and not a typical repair shop experience.
