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August 2023 by Branden T.
While staying at a relatives place just outside Holland, I decided it was time for some new running shoes. Found gazelle was downtown Holland and I was excited to go buy some new shoes. Unfortunately the customer service at this place was so abysmal and clueless as to how to provide any reasonable service. I stood there for 25 minutes looking at various shoes before ANYONE working there even said anything to me. The one guy in the mens section, and there were 2 guys working there literally 2 feet away, spent 20 minutes talking to a potential customer that didn't buy anything. Coulda easily just emailed the customer all the info but I guess he'd rather talk endlessly and not make a sale. The other guy, a kid, was the only person to speak to me. He finally, 5 minutes before closing, acknowledged me and said he'd be with me shortly and by that point I told him I didn't even want to hear it. He apologized and I said I didn't want an apology. So I just decided to try on all the display shoes just to test them out and see what I liked. I finally just left. So, I wont be buying any shoes at or from gazelle EVER. Nor will I recommend gazelle to ANYONE else. And from this day forward, I'm gonna smash gazelle anytime I have a conversation with another runner about buying shoes. Been running 27 years so I know a few people. I'll stick with buying online and no business for gazelle. How easy would it have been for either of those two workers to acknowledge me and say they were busy and they'd be with me shortly or that they'd get another person to help me? Whoever owns this store should be absolutely embarrassed and pissed. Staff needs retraining in customer service because if you cant multitask and talk to another potential customer in your store when your currently helping a customer, there's no reason for that person to even have a job. Also, IM NOT HEARING were short staffed. EVERY place is short staffed. There were two guys in the mens section. I'd never seen two people working in one section in any other shoe store before this one and they had at least 3-4 other workers. Complete bullshit. DO NOT SHOP HERE. I wouldn't take free shoes even if they offered.
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July 2023 by Kaylee Kosulic
Recently went in to the Holland store looking for a new pair of running shoes and the staff was very helpful. Nate was super patient and offered great insight into the shoes that were available and also provided recommendations based on what I wanted. Very happy with my experience and purchase.
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July 2023 by Dan Margritz
Great selection! Running shoes and recovery sandals!
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June 2023 by Kathleen F.
Personal assistance and professional attitude with all your sports purchases from shoes to outerwear to gear.
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May 2023 by Lauren Espy
Max VanGrouw was the kindest and most helpful employee i've met there. He was extremely informative as to what shoes i could get and somehow i ended up spending 300 dollars LOL. Wonderful service, will be coming back soon.
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May 2023 by Caz Jung
Staff is always great helping my son find shoes that fit his orthotic.
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April 2023 by Scott Corley
They do an awesome job fitting you for thr right shoes. Checking gate and making sure you get thr right fit. Worth every penny.
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March 2023 by Ed Rodriguez
Associates did not provide any shoe fitting or constructive advice. I was told they take foot measurements, observe the way you walk then recommend the type of shoe that works best. Non of this took place. As a result I bought shoes that caused me more joint and knee pain in which I had to return for a refund.
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March 2023 by Janie B.
I usually go to Gazelles for all my athletic shoe purchases. Recently I was in the store shopping and asked to use the restroom. They have no restroom available. The pointed me to the nearest one, which was a block away. Which is a pain in the winter!! If I am in your store and am going to shop, please provide a restroom.
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January 2023 by Anne u
They have a wide selection of Lululemon. They are definitely the place to go for athletic wear, no matter the season.
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October 2022 by Pam
Love my Saucony shoes that I got there. The staff was very helpful.
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October 2022 by Geralyn Merkey
Disappointing first trip to this store. Had heard it was worth the high prices for shoes because they assess your gait and put you in the perfect shoe but that was not my experience. The girl who "helped" me basically just got the shoes from the back...no gait analysis, no help. Also, they didn't have a few of the shoes in stock in my size which is just an average size. I've gotten a lot more guidance from online running shoe stores.
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July 2022 by Ronnie Neumann
Great store with a fantastic wide selection of running gear! Just one recommendation to the owner! Buy/create more Gazelle branded retail items. I went in with the intention of buying a Gazelle logoed shirt, but was the store was lacking in various colors, designs and sizes. I ended up leaving with several Rabbit clothing items because of your wide selection of their product. I was not disappointed as Rabbit is a great brand, but your missing an opportunity to further spread your brand and maximize profit if you have the right partner! You have a beautifully designed logo, find more ways to share it with the world!
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July 2022 by S Tanis
Staff were very helpful and they helped pick out a great shoe. They had a good selection of sport shoes.
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April 2022 by Bethany Cassar
They are always helpful and happy here! Great place for all of my family’s athletic shoe or gear needs!!!
