-
March 2024 by Paul K.
Nice new cars, accommodating personelle, rates appear to vary by location or at least by time of rental.
-
February 2024 by Steve A
Overall great experience. Super happy with the car and service.
-
February 2024 by Art Nicholas
Took great care of me and made sure I had a vehicle that matched my need for the winter drive to St Louis.
-
February 2024 by Lisa Lamprich
I was in a bind and needed a car rental for a business trip I was doing the very next day. The Enterprise team was incredibly helpful in tryin to track down a rental in a nearby town. There was nothing available within 45mins+ . Nonetheless, Madison and her team (in Holland, MI) kept working to find me a rental and worked some kind of magic. I was about to cancel my appointments for the following day when I received a call that they had found me a car. Madison and her team were friendly, with customer service as the focal point of everything they did. Kudos to them all. Their efforts are very much appreciated.
-
January 2024 by George Bond
I have been never using the rental for over a month now. Chase has been extremely helpful and along the way. Because of him I will always choose Enterprise. Great job Chase!!!
-
January 2024 by Robert Stover
Friendly and helpful
-
January 2024 by Analis A
Uneventful car rental experience, but the car rental procedures are different than the other enterprises I've rented from. That kind of put me on the edge and made me a little wary.The person who assisted me with the car did not go look at the car with me. She just simply gave me keys, took my ID, and 2 credit cards.No one went outside to go over the car's damage, and they didn't ask me to initial or sign any paperwork.Then, the keys they gave me were for a different car! So, I inspected one car and then when I finished inspecting it...the keys wouldn't open!I went back inside, and they changed the paperwork. This time, I asked for a printed copy of my receipt because of the mishap.They originally said I would get an email, but I didn't! And I always get an email from Enterprise.The return was normal as expected. I only had the car for one day, but I made sure to do my own documentation.I've rented from 10+ enterprise locations, and they have all operated similarly. This location was different.
-
December 2023 by Josh Herrera
Great people great service thank you
-
December 2023 by Omawumi Fregene
Sales rep was extremely knowledgeable and helpful. There was an issue with my rental and he went above and beyond to remedy the issue. He also provided a discount to further improve satisfaction and ensure continued brand loyalty
-
December 2023 by Renee Seymour
Customer service was professional and helpful. Staff at the drop location assisted by dropping me at the dealership to pick up my new vehicle.
-
December 2023 by Heather West
Amazing customer service, from the front desk workers to the manager. Extremely helpful and professional. When you have a bad experience with renting a car it makes you cautious of doing so again, but those worries were not needed at this location. Will absolutely use them again and recommend them. Thank you for a quick and easy experience!!
-
November 2023 by Felipe Villa
This local Enterprise rental is a dishonest business! Be very aware when dealing with them, as they will try to make you pay for their damages! If possible, take your business elsewhere. I have only experienced bitter situations with this local business and their management is terrible! Whenever I fly and use Enterprise car rentals my experience has been generally good. However, this is a different group of people. BE AWARE PEOPLE!
-
November 2023 by dave launiere
I had an amazing experience. I don't know what Madison, the branch manager is being paid but it is not enough! She is doing an awesome job with the best customer experience I have ever had. There were some hiccups with my rental but she was fantastic to deal with. All my business and anyone I can influence will go to this location. Thank you Madison!
-
October 2023 by danicajhey
Nice rental car business located on Chicago Drive near US 31. I have been here a few times and it’s been great. Quick, friendly service. Nice cars. I would give it five stars except for one little problem on my latest trip . I called the location in order to confirm that the I-Pass was active. I was on hold for over 30 minutes before I figured something had to be wrong. Well, it turns out the location closed at 5 PM and I called a few minutes after five. The recording didn’t say it was closed, it just left me on this ongoing hold saying that someone would be with me shortly. Someone needs to fix that! Otherwise, everything was great!
-
October 2023 by John Voelz
We had to rent a car from Holland, MI Enterprise because of a very stressful highway incident. Enterprise was amazing. They were kind and understanding. They were patient when we had to keep pushing our pickup time because the tow truck was late. They came and picked me up at the spot I dropped off my vehicle for repairs. All smiles.
