-
October 2023 by Lucy DeHaan
My husband and I had been shopping for a Kia Telluride at several other dealerships with no success before we finally contacted Zeigler Kia of Holland. We are so glad we did! Marcel helped us custom order the perfect Telluride for our family. Our car came in much quicker than we expected and throughout the process he was great at communicating to keep us updated. When we went to pick up the car the pricing was just as we expected and Marcel even took the time to show us some of the features on our new car. Thank you so much Marcel and Zeigler Kia of Holland!
-
October 2023 by Robert DeMaagd
They don't stock any parts. You have to bring your car in for a diagnosis, and then you have to make a completely different appointment to have them put in. Also it says oil change is $65, when it actually is $98.
-
September 2023 by Ravi Reddy
Thank you Alex Bolthouse, for keeping our new Kia vehicle buying experience very straight forward and with all the continued information/updates throughout the process - of course, for all the honest feedback on the overall pricing aspects with no markups. Thanks again and we hope to return to your dealership, although we are out of state :-)
-
September 2023 by Gunnar Savalox
A.J. Helmus was fantastic to work with while buying our new Kia. Pricing was straightforward and required no negotiating or other haggling. I would 100% recommend working with AJ to anyone looking for an honest and easy car buying experience.
-
August 2023 by Bridget Flanery
I had my Honda serviced here & it was an all around great experience! John, in the service department is super helpful & did a great job helping me determine the services needed on my vehicle. I would say that the service team (service writer John & mechanic Sean) made this experience the Greatest of All Time! I definitely will be back.
-
August 2023 by Dan Vander Plaats
I have to drive around the immediate region a lot and had left my home in the Chicago area to visit some clients in West Michigan. After having my engine behave strangely, I called up the service shop at Ziegler Kia and was told they were very busy. I still drove up anyway, afraid to drive home with the existing issues.John immediately hopped in the car and assessed the situation. He was able to determine that it was an oil pressure issue which was very concerning. Despite their heavy load of work, John got his team right on the issue and communicated well with me throughout the day. The issue was very serious and John did an excellent job of addressing the issue, and coaching me on how to follow up.I highly recommend Ziegler Kia's service department. Also, Robin is awesome too!
-
August 2023 by Mike Ercole
Do yourself a favor, find another KIA dealership if you are in the market for one. Terrible custormer service, zero follow up, phone apps won't work and they can't or won't assist getting them to work (call Kia) is what I've got. Leave yourself a day or two just to pick up your car after purchase. Service work?? Got my first oil change and it leaked for two weeks, later finding out both the oil plug and oil filter were loose and leaking. It is almost like Zeigler Kia of Holland is trying to be the worst in the business, which they are well on their way thus far.
-
August 2023 by Mike E.
It is now Zeigler Kia, and they will tell you every chance they get. Do yourself a favor and find another dealership.... Elhart now Zeigler Kia is a terrible. I switched from the Fox dealterships due to the distance I have to travel and certainly regret that now. From the sale to the service this company will disappoint you.
-
June 2023 by Eric
A.J. Storck was great to work with during the wait on my vehicle and the in person sale. Very personable and professional! A+Was nice chatting it up with him while finalizing everything.My overall experience was fantastic working not only with A.J. but Mark Shoe the finance manager as well! Great guy with a very big heart! If you ever get the pleasure to talk on a personal level with him, you'll see what I mean.I can only wish these guy's the best!
-
June 2023 by Joshua Daniel
One staff member friendly, but I would advise you to find a different auto shop. They did a basic 60k clean up, valves, oil, etc. Never had an engine light on before their service. After the service (about $500 worth) I know had an engine light on. They blamed it on weather changes. Odd how it was perfectly fine until they touched it. Makes me think they need to redo certifications to work on Kias. I ended up paying $200 more to fix the issue I highly believe they caused. So, $700 to get your 60k mileage checked here essentially. They are pretty booked for times to come in, 3 weeks or longer is your wait time (even for basic stuff like an oil change). They also promised car washes and then never washed my car. At check out you wait around until they stop talking to each other about their live and what is new in it (30 minutes while making eye contact with them to pay this bill).
-
April 2023 by Grace Fairbanks
I do not recommend this dealership. I ordered a Kia carnival in September. Did not get any updates for months and then in late March/early April was told my vehicle would be arriving soon. The lease deals and financing options you see online are not the prices you’ll be given when you actually talk to them. The price you will pay will be much higher. So once my vehicle came in and they ran the number (which were much higher than online) I told them I needed to see if I could make the higher numbers work into my set budget and they said take your time and let us know if it’ll work and we can move forward. I then contact them again a few days later and they told me they sold my vehicle. The one that I ordered. This is one of the worst experiences I’ve had with a car dealership. Will never be going here or recommending this place to anyone. And I will be getting a vehicle from a different dealership.
-
March 2023 by Lynn Negen
While looking for a new EV, we test drove cars at several dealerships in the Grand Rapids and Holland areas. We enjoyed our experience with Alex at Elhart because of the "no pressure" attitude and his knowledge of the car. He is fun, funny, and helped with all of my weird questions. Would definitely recommend both the salesman and the dealership to anyone looking a new car.
-
March 2023 by Landmark Property Managers
This review is for Mark Shoe. I have been working with him to make sure my warranties are properly canceled / transferred. He was extremely responsive and helpful! And this wasn't to make a sale or anything other then exceptional customer service. Thank you Mark!
-
March 2023 by Christine Marie
Wonderful experience purchasing my new Kia from Elhart. We dealt with Marcel and Bill, and could not have been pleased with the experience. We shopped several dealerships in Kalamazoo/Grand Rapids area and chose to make the drive to Holland for our final purchase. They had the vehicle I wanted in stock and at the right price.
-
March 2023 by Janeille DeVore
Very poor customer service. They sold the car I reserved to someone else when my salesperson left the company. (Not surprised he left.) No one has made an effort to correct this issue or formulate any kind of plan to get me the car I want. Very unprofessional.
