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January 2024 by jerry magle
My last four of my family's vehicles have come from them COINCIDENTALLY. No nepotism. No allegiance. Just the best deals in used cars. Just the greatest selection in the West Michigan area. The fact that they make the transaction easy is a bonus for free.
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November 2023 by David Wert
Would highly recommend avoiding this dealership. The three year old, $35K used car I purchased wasn’t even safe to drive off the lot. I had a detailed conversation about the inspection the vehicle went through with the dealership, since I was going on a 400 mile trip back home right off the lot. The sales person told me about their 180 point inspection and how the mechanics are incentivized to repair and replace whatever is needed. After a couple of hours of driving I started to notice some issues. Turns out that three different ball joints were extremely worn and at risk of failure. Both front shocks were in need of replacement, on one shock the shock piston was snapped in half. The bushings on the UCA’s were in need of replacement. On top of that there seems to be some electrical problems as the TPMS, clock and nav system are malfunctioning. So far the repair costs are north of $3K and I’ve been without the vehicle for close to a month waiting for parts.There’s no way that anyone who works on cars could have missed most of these issues. Checking for play in the front end while the car’s on the lift easily revealed the majority of the problems we’ve found so far.To make matters worse I paid full price because the sales person told me that there was another person in line to buy the car. In retrospect, this was likely untrue.It’s been a long time since I’ve been worked over this bad on a purchase. When ball joints separate it can cause a bad accident, and these were really bad. I feel lucky that this didn’t turn out worse. My attempts to reach out to the dealership have been met with silence. Hate to leave a review like this but hopefully others won’t be as stupid as I was and make a purchase from this dealership.
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July 2023 by Xman_Beast
Bought my car new with a trailer hitch. Need the hitch to pull my waive runner. They had a recall issue with it after a year. Electrical issue so disconnected the electrical after a year. It then took 2 years to find a fix for the issue. I was without a functional trailer hitch for 2 years. Brought back to dealer for oil change and to fix my hitch in June. The dealer did not have the part in for the hitch so had to order it. Still have not heard from them.
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July 2023 by Ron Straub
I bought my awesome Hyundai at Elhart Hyundai about a month ago and had an amazing experience with both the financial associate and her husband who was the salesman. They both treated me like they knew me since way back. We were like best friends at that point. I had purchased GAP insurance through them thinking it was a decent deal. About a month later I had found the insurance cheaper elsewhere and want to cancel through the dealership. Needless to say, the financial associate was not friendly and it was like we were no long besties anymore. Boo! Too bad for them cuz I still have a sweet car and better friends. Thanks for the rude behavior by the way.
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June 2023 by Chip Garber
Elhart has been the best dealership I've worked with in years. Friendly service done in a Timely manner.I would highly recommend Elhart Hyundai and Hyundai service.
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June 2023 by David McKinney
Troy was very easy to work with. He got us in our new truck in four hours start to finish! What a great experience!
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June 2023 by Susan Schuh
Our experience with Elhart Automotive was very positive!We came in to get information on Hyundai vehicles, test drive a few and compare it to other vehicles. Our sales associate, Kevin, was extremely knowledgeable and patient with our questions, measurements and listened to our specifications. In a strange turn of events, a few days later a vehicle that had most of our specifications came into the dealership! Kevin called to let us know and in the end we bought it. The purchase process was easy. We left after a tutorial on all the new updates etc… in a 2023 Hyundai. Thanks much, Kevin and Elhart Automotive!
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June 2023 by Dennise Collazo
Words Cannot describe on how we had such an AMAZING experience at Elhart! Specifically with Caryn and Junior de la Rosa!! My boyfriend and I went into Elheart on a wednesday about 2 hours before they had to close for the day because we were in desperate need of a replacement car since ours is super old and doesn't work. The moment we walked into that building We heard "Welcome Friends can I help you with anything today" when I noticed where it came from it was nice to see a friendly smiling face of a man who was coming straight twords us to shake our hand. It was Junior!! I remember literally saying "you're the famous Junior I heard so much about on the Holland Facebook page! Everyone talks about you and your wife!" We laughed and shared about that forawhile and then started to talk about what brought us in. It was so easy to talk to him and to get honest information and guidance to figure out what our next steps were going to be. Especially since we don't have alot of money for a new car in the first place. When he called Caryn over (who By the way is literally the SWEETEST person you will ever meet!!) She gave us a big hug and suggested that we should drive the car home for the night, to Fall in love with the car, and really see ourselves in it. If we didn't love it there was nothing to worry about "no one would be upset" she reminded us. We took her advice and drove it home...Guys we fell in love with this car!!!! We went back the next day of course super excited shared with both Junior and Caryn about how we felt and asked all the questions we had. They were so patient oh my lord ❤️ I have serious anxiety so talking to this amazing De la Rosa team who understood and went over every single detail I needed ment the world! The next couple visits were just as great, we drove the car some more and continued to fall in love with it, Junior and Caryn worked so hard helping us get this car. Caryn worked her magic the entire time! I was stressing because it's a big investment but when I tell you guys they took so much care of us!! Thats no exaggeration. Today we officially signed the papers, this might be dramatic but I LITERALLY CRIED!!! I was so greatful for Junior and Caryns kindness, Hard work, and dedication. I couldn't hold back I was bawling ?❤️ they were so sweet about it too, gave us big hugs and told us they are here whenever we need them, that they were so happy to help us ❤️ We took a fun Red carpet picture of us 4 infront of the new car before heading out and of course i was still crying lol. Junior shook our hands for the last time and Caryn gave us one more hug before we hopped in our new car. Before we drove off i told my boyfriend to give me like 5mins because i didnt want to get eyeliner on the car ?❤️ thats how much of an impact they had! I could go on and on about how much of a blessing they were to us and how wonderful they work as a team to help people like my boyfriend and I get a car ❤️Everyone seriously, if you need a car, Don't hesitate!! Please go to Elhart and look for Junior and Caryn because I promise you you'll leave there Happy!Junior and Caryn thank you both so much for all that you do and have done for not only us but for every single person you've helped ❤️
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June 2023 by Leslie Hodsden
I purchased my 2007 Sante Fe a few days ago, it is a very nice ride. The salesman Adam was very helpful and professional. Also Jennifer in Financing was absolutely a delight to work with. Everything went smoothly and I am so glad that I went to Elhart in Holland. I recommend that anyone looking for a vehicle give them a call.
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June 2023 by John Zuzula
Zack was very helpful in helping my fiancé and I buy our new car. He was fun to work with and a pleasure to talk to. Honestly very thankful for the entire experience. Very straight forward no salesman talk. Felt like I was buying from a buddy.
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April 2023 by Stephanie Joy
From start to finish it was the most frustrating and disappointing car buying experience I've ever had. I tried to remain optimistic and give the benefit of the doubt, but looking back, I was taken for granted the entire way. I fully believe it was in large part to my known situation and the fact I was a young woman. I was fished along the entire way with the same assurance "... well I will definitely check with my manager..." and "... I'm sure there is something we can do..." .... but, every time, nothing happened. It was just lines I was continuously fed in order to keep the sale moving along. The salesman never had intentions of following through on any/all of the reassurances I was consistently given. I understand how sales work, because I too have been in sales, but, I never took advantage of anyone. I have too much integrity and values to go that far. I need to be able to lay my head down at night and feel good about the way that I treat other people, regardless of where they come from or what they are going through.I would never recommend this dealership and especially the salesman to anyone. I will never entertain another vehicle purchase from Elhart.
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February 2023 by Jeff Spangler
I recently had work done for 2 recalls on my ‘21 Santa Fe Calligraphy. One of which was a second software update on the DCT transmission. I waited while the work was done. It was completed in 1 1/2 hours and now it operates like when it was new. Good job Elhart! I left the dealership very happy.
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February 2023 by Gerald Winkler
We have always brought our truck to Elhart GMC for service since we bought it there in 2010. It doesn't matter what we're there for, every experience/interaction with everyone has always been very professional and pleasant. Everyone takes the time to explain things and makes sure we understand. Thank you! Wendy
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February 2023 by Elizabeth Jenkins
We really like the friendliness of your service department. When you have people that are willing to take the time to talk with you it inspires much more trust and confidence than pulling in and feeling like you are on an assembly line. We think Tyler projects a more personable experience that is seldom seen today.
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October 2022 by Joe Maxa
All work appears to be done well. One issue I had is I the dealer instead of a local mechanical shop because I trusted that they have the required tools to do the job properly. I ended up having to replace all 4 brake rotors because the truck rotors were too big for you guys to resurface. There was probably several thousand miles of life left in those rotors but because you don't have a large enough lathe or re-surfacer, I ended up having to buy all new rotors. Rotors should last for several sets of Brake pads; they should not have to be replaced every time you replace the durable pads.