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November 2023 by I R
This was the most professional experience I’ve ever had in doing a lease or buying a vehicle. Nick went above and beyond to help us find the vehicle we wanted. Phil explained every detail of the transaction. They were honest, sincere and trustworthy. Very knowledgeable and great advisors. We will always come to this dealership!
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October 2023 by Austin Moore
My wife and I just bought a 2019 Honda Odyssey from Crown Motors and had an awesome experience. Mitch Pratt was our sales contact and he went above and beyond to make sure we got the van we wanted. He wasn't pushy, explained all the details clearly, and was just a great guy to work with and talk to. He even helped my wife and I move things over from our old car to our new one! I would highly recommend Mitch.
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August 2023 by Craig Sovinsky
Had an awesome experience here. I worked with Willie, and since I came from out of state, he sent me personalized videos of the truck I was interested in. In the video he talked to me, using my name so I knew it was personally for me. The dealership is very hospitable and even has an in-house coffee shop that serves you on the house while you shop for a vehicle.The truck I purchased was very clean and ready for showing.
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August 2023 by Luke
I worked with Nicholas Hill here at Crown Motors, and I want to provide this review for other car shoppers looking for an easy and positive experience.Nicholas was superb. He was very transparent regarding every detail I made an inquiry about. He conducted himself professionally and adhered to a high ethical standard.I can confidently say that my time was utilized correctly and I found the perfect Toyota for me. If you shop here, ask for Nicholas Hill, the guy is honest and efficient.
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August 2023 by Sarah Nope
Mitch Stephens helped me out so much when I was in great need of a vehicle very patient and understanding with me I am so grateful for all the help of getting me my new car thank you Mitch and thank you to the Toyota team I love my equinox!! I recommend to everyone out there you need a vehicle come to Toyota!! They are the best!
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July 2023 by Josh B
Seth was awesome to work with, and he and the team over there went above and beyond to get the specific spec’ed car that I was after. Made the buying experience enjoyable too. Great job Crown Motors Toyota!
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July 2023 by Cindy Oosting
the service scheduler “ lady” ( on 7/21/23 around 1:30 pm ) was rude ( dry from the beginning,talking over me , kept me waiting on phone for several minutes and ended up hanging up on me as she said i wasn’t listening ) I was only trying to figure out a recall issue brought up by another dealership as we are in the process of buying a new car and trading our older one .Apparently there is no recall ( I get that) but we were told by an advisor that we could nonetheless have our vehicle’s frame checked and that’s what I was trying to tell the scheduler “ lady” who wouldn’t let me explain the situation.We previously were considering buying/looking at their car inventory but after today we will not be buying or doing business with them period.
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June 2023 by Steven Tran
Whether you’re looking to buy new or used, Crown Motors Toyota is where to go! My wife and I were shopping for used Volkswagen Atlas or Toyota Highlander. The only dealership that had the ones we were looking for were at Crown Motors and they had a HUGE selection of both. We made the 40 minutes drive to test drive and we decided on a 2020 VW Atlas SEL. We worked with Brad Shook! If you have the chance to work him, please do so. He was informative and gave us all the information we needed before purchasing. He was easy to talk to and was very social with us. He was not pushy at all as we were set on what we wanted so he showed us the cars and it was off from there. Couldn’t be happier with our car choice or the dealership. We will be back for the next one! Thank you Crown Motors!
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June 2023 by Lin Wang
Stop calling me because i don’t want to hear more lies and threatening .Salesmen were nice except Matt Smith and his manager. My husband and I paid off the car early and submitted the paperwork to cancel the Gap insurance February, 2023 but still haven’t gotten the refund by May. My husband asked to speak to Matt who was supposed to process the gap insurance refund but he was not at the office on 05/23. His coworker promised he would leave a message to Matt and Matt would call back..A week later no phone call so I had to call the dealership again and Matt claimed he called my husband. I called my husband at work immediately and he went through his call log which showed no phone calls from crown motor. I confronted Matt, he hang up on me. When I tried to file a complaint with his manager the manager said I should not have called Matt a liar when I didn’t have evidence. I told him I could print out the call logs as evidence but he kept threatening me with the question: do you want your refund or not.Will never return to this rude and dishonest dealership.Edit: According to the owner’s opinion: customers should never be mad even they were lied to and treated rudely. The lying employee can’t apologize and the manager tried to cover for it. That’s the fact. I even didn’t mention why the Gap insurance was supposed to be cancelled in February but not canceled.
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June 2023 by Nathan Hubbard
Has an appointment me in morning. Took twice as long as normally should. Over booking? They try tack on extra fees when it was just oil change. Had car with same floor mats for 10 years and they all the sudden don’t like them in there now. (Not secure) so they took the dirty mat an put in back seat. Very in happy with todays service. There was no place to sit when we first got there. (So many ppl) they said they had a play area for kids, hey did not. The Toyota on 28th street in Grand Rapids dose.
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April 2023 by Alex Hess
I recently bought a 2021 Toyota Rav4, beautiful car, Willi the salesman was awesome great attitude and personality, he went beyond my expectations. No pressure at all great people to work with. I recommend Crown Motors Toyota of Holland, the best experience I had purchasing my new vehicle. Thank you so much for excellent customer service. I will be back in the future!!!!
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January 2023 by Jeffrey Fritz
Mike VanHohenstein and Crown Motors...Integrity and honesty...no sales gimmicks or pressure...just excellent vehicles new and used...Prius(2)...Camry(3)..Tundra(2)...and recently a sweet little VW Certified used Beetle. Have always been offered fair pricing and will return again without hesitation. Absolutely fantastic facility for sales and service! I've visited other local dealers...but always come home to Mike at Crown!
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November 2022 by Wolfgang Vonmueller (Wolf)
Fantastic experience at crown Toyota. Our sales adviser in pre owned was Brad Shook and he was outstanding. We drove over 400 miles round trip for this vehicle, stayed over in Holland and Brad could not have made it a better experience. Ed in finance was great, had everything ready to go. We have purchased many trucks from many dealers and Crown, Brad and Ed made this an exceptional experience all the way around.
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November 2022 by Cris V.
Joel Tenharmsel contacted me from my classified ad to acquire my 2019 Tacoma for Crown Toyota. Joel's offer was respectable but he agreed to work with management to elevate the offer and agreed to respond to me regardless of the answer which he failed to deliver. When I contacted Joel the following week he was gruff, substantially reduced his original offer, and isn't trustworthy. Unfortunate I had intentions to secure a new RAV4 Hybrid, but he also failed to ask for my business. I would not recommend Crown.
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August 2022 by Ryan Z.
Posted my car on Facebook market, was contacted about Crown motors purchasing my car. They asked me for a bunch of pics & videos which I sent the same day. They made me an offer, I said yes, they than took 3 weeks to respond and tried lowballing me from initial offer?!
