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August 2021 by Lpcasey C.
The Kroger in Hillsdale, Michigan has acquired staff that don't know what customer service is. Firstly, the Customer Service Desk has a variety of women working which are either (1) Pleasant, smiling and helpful or (2) Rude with a look of anger. Nasty. I went to service counter to make a return. Pam and Amy were in the middle of conversation which was Pam chastising Amy for staffing decisions. This went on as I stood there. Amy didn't know what to do. Pam was raising her voice as she was questioning Amy on other decisions made. I asked for the help of a particular manager I had already spoken to. Pam refused, calling another manager. Pam and Amy continued to say that Kroger didn't carry the brand I was trying to return, although they did. The second manager handed me a $20 bill. I refused to take and settled at $5. Earlier Pam had given me a prepaid sticker for an alternative. I offered it back to her and she yanked it off my hand. In case you're wondering, I was returning sanitizing wipes that were moldy when opened. And for proof I took a picture of another pack of wipes I purchased in that Kroger, with a reduced price sticker that is Kroger's. I'd like a personal apology from Pam and Amy for calling me a liar and another from the second manager trying to bribe me, insinuating I was a liar.
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November 2020 by Nancy J Jones
I ordered food trays for Thanksgiving - a vegetable tray, Deli meat and cheese, and the chicken wings. All very delicious and beautiful presentations. The staff were very friendly and helpful. I highly recommend the Kroger Deli if you have need for party trays. They do a fantastic job.
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August 2020 by Loretta R.
The management at this Kroger is So crooked They tell employees to just put their heads down and do what their told. They're told not to condition the she leaves properly and to overstock items even if that's not where they go. Overall not a bad store just bad management... Travis Conan.
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March 2019 by Pamela lee Bearden
I love coming here early in the morning for the early bird specials.
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December 2018 by Michael E Wainscott Jr
Nice selections
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December 2018 by Crystal Ewers
friendly employees and great deals
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October 2018 by Elarton Kurt
No Heat in the store grouchy employees
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October 2018 by Kristina F.
We were in town for a wedding and could not find the venue. We stopped at Kroger to pick up a card and showed the associate a photo of a bridge in the park we were looking for, and she was happy to direct us there. We really may have missed the wedding without her help. Very sweet girl and a HUGE help on something way outside of her general job description. (The girl working the customer service counter on 10/13 around 3pm).
