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August 2023 by MaKayla Figueroa
Why is it when you call Fifth Third you get the poorest service, but yet when you show up, you get extremely good service? Like, my family is just trying to get in contact and get information on our account….
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November 2022 by Loretta Carpenter
We had a appointment at 10:30 am and the branch manager decided to take the business person instead of him waiting his turn... we always get secwerd over
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September 2022 by Big Redd95
Very unprofessional.
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February 2021 by Ryan Anspaugh
Quick and easy bank to work with, had them for a long time and don't have any complaints.
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September 2019 by Allen Z.
The Angola branch people are wonderful. The bank as a whole doesn't care about customer service. Every time I have to deal with a mortgage issue I get pushed to a corporate number and these people are rude and not understanding. I tried getting a good rate on car loan a while ago but I ended up going through a smaller bank who appreciated my excellent credit rating even more and ended up with a better rate than 5/3 could give. If your escrow drops, watch out because they will give you less than two weeks to come up with a much larger mortgage payment. Thanks 5/3 for valuing me as an important customer. They really don't care and they make it quite clear. And one more thing - if you have to stop a vendor from auto billing your account even after you tell them not to, 5/3 will do nothing to avoid future payments from being taken from your account and they will point the finger at you for initiating auto bill in the first place. I've had one vendor that I have been trying to stop after 5 months ! Not kidding - and it's still ongoing. Gla
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July 2019 by Bill C.
This is the best banking experience I have had in years. The location is perfect. Grace helped us open a new checking account.
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March 2019 by Choclodite L.
The Angola branch people are wonderful. The corporate thinking as a whole doesn't care about customer service. Every time I have to deal with a mortgage issue I get pushed to a corporate number and these people are rude and not understanding. I tried getting a good rate on car loan a while ago but I ended up going through a smaller bank who appreciated my excellent credit rating even more and ended up with a better rate than 5/3 could give. If your escrow drops, watch out because they will give you less than two weeks to come up with a much larger mortgage payment. Thanks 5/3 for valuing me as an important customer. They really don't care and they make it quite clear. And one more thing - if you have to stop a vendor from auto billing your account even after you tell them not to, 5/3 will do nothing to avoid future payments from being taken from your account and they will point the finger at you for initiating auto bill in the first place. I've had one vendor that I have been trying to stop after 5 months ! Not kidding - and it's still ongoing. As a local bank they are great people but unfortunately the company these nice people work for has no compassion or concerns for the customer.
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June 2018 by Thomas Raymond
I opened an account with Zach about 3 months ago. He not only took the time to walk me through everything so I understood it, but he also calls to check in and make sure I'm good with everything I need. I've never had an experience like this with a bank and I truly believe other banks should take note from this one.
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June 2018 by Courtney Raymond
They have been nothing but helpful, considerate and understanding. I truly have never had a better experience with a bank. Zach, who works at the Hillsdale branch, is the nicest banker I've ever met in my entire life. To be cared for by a bank, means alot.
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December 2017 by Kerry S.
After not finding what I needed at other banks I decided to stop in and see what Fifth Third had to offer and I was not disappointed. The location has a drive thru, ATM, and a lobby. The bank is not a stand alone building but a part of a modern, multiuse facility. There were spots for 2-3 tellers inside and two offices for loans, accounts, and business banking. As a chain, they have branches and ATMs all over the United States which is a positive for people who live, travel, and work in multiple states. I was greeted quickly when I walked in by the teller and the branch manager. After telling them what I needed I worked with Grace, their personal banker, to set up a new account. She went over all the options for different accounts, had literature prepared I could take with me, and answered all my questions. She was organized, professional, efficient, extremely personable, and polite. It took less than 20 minutes to get everything set up. I was able to make my first deposit the same day I opened my account, set up direct deposit, and was on my way with a smile on my face from a great experience. Overall they made a great first impression on me and I look forward to being their customer in the future. I would recommend them to anyone looking for a bank in NE Indiana.
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February 2017 by Matt Clark
I've had to deal with this bank on numerous occasions, and I've been pleased with their business each time.
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January 2017 by Katherine Krueger
A trustworthy, professional branch with the kindest staff. This bank has a team of the biggest hearts in Michigan. I really appreciate all this branch has done for me, and I look forward to a future with them.
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August 2014 by buzz philo
After paying ATM fees I go inside to get $100 bills for a bunch of twenties. "Are you an account holder?" "We only make change for account holders." It wasn't a jar of pennies! Why don't you post a sign on your door - "ACCOUNT HOLDERS ONLY!" "At one of its general assemblies, Occupy Cincinnati voted to target Fifth Third Bancorp both because it is a locally based regional bank and because it was one of the 17 largest bank bailouts in the country. Fifth Third was also chosen because of its role in illegally attempting to influence local governments and because of the accusation that it had defrauded customers." "About the same time that Ohio-based Fifth Third Bank's stock price was reeling and the bank was asking for a $3.4 billion government bailout, it was handing out cash to current and potential customers in a scratch-off game contest. The bank, with headquarters in Cincinnati, says it sees nothing wrong with awarding about $900,000 in prizes to people who randomly came into branch offices and got the game pieces. The "Unlock Your Dreams" contest ran from Sept. 2 to Nov. 7, and winners, including a Michigan woman who got the $250,000 grand prize, were announced Dec. 22." ACCOUNT HOLDER? No thanks!