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November 2023 by Scott Zimmer
Great prices great service. Jessica is a sweet heart very helpfull. Lift made quick work painting over hangs
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October 2023 by Joan Tinsey
Awesome company. Rented a lift from them, best lift we have ever rented.
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October 2023 by April Slusser
Placed a reservation request for a business in the Detroit area, delivery was an hour and a half behind schedule so called to cancel. Later when I contacted them to see why we were charged $300 without notice, was accused of being "shady", committing fraud (for using a company card) and the receptionist hung up on me after berating me and interrupting me for several minutes. Honestly I'm disgusted and this business should be embarrassed.EDIT: I see they harass and berate people for leaving negative reviews, now wondering if I should contact and report to the BBB for incompetence.UPDATE: Receptionist, Jessica (?) called me and requested I take down my review, when I made it clear to her that was unethical she proceeded to interrupt me further and called me "Karen" when i asked to speak with the owner. Truly embarrassing business behavior.
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October 2023 by Ryan Martin
The receptionist hung up on us after we called to ask about a cancelation fee that was not made clear. She was extremely rude. They quoted us they would be an hour and a half late with our golf cart deliveries for a major event at our facility.
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October 2023 by Tony Sterk
The lady Jessica behind the desk was above and beyond helpful. She was very knowledgeable of all the machines and could answer literally any question we had . Thank you and we recommend this company for all your rental needs
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August 2023 by R B
James was totally awesome to work with. The rental and delivery were super easy for someone who doesn’t know what I’m doing ? they were able to go over in detail with me if what my initial plans are and what machine I need to accomplish my final goal. I made an appointment with another gentleman (we can’t remember his name for the life of us) on Wednesday for a Saturday AM delivery. Since I’m driving over an hour away, we were able to connect about 20ish minutes before I got to the location needed for delivery. He shows up on time, unloaded the machine, reloaded when complete and gave us our invoice. Will be using Tool Time again later this week. TY for all your help!
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August 2023 by Tim Seal
Awesome staff. Very friendlyAnd kind. Equipment ran as expected. Good place to rent equipment if you are looking for something other than the big box store chaos!
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July 2023 by Luke Markell
Great customer service is important and Tool Time has it! Thank you
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July 2023 by Clarence Perry
Great guys who delivered and picked up the tractor we rented, and even let us borrow a diesel can to refill. Equipment was older, but everything worked. Highly recommend.
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May 2023 by Bill Ruggles
rented a trailer+billion seeder 64".seeder did not work.had to empty the seeder by hand.they sent a worker out to the field to get it going, never got it working.first rental experience was bad.
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May 2023 by Lindsay M.
This is our third time renting from here and will be our last . We rented a Ditch Witch plus trailer . The first rental was fairly smooth except after several hours of use the track of the Ditch Witch came off. Luckily we were done with our work so we returned recognizing that that could happen . Next rental upon return we were pulled over by the police because the trailer lights didn't work properly . They simply apologized . This third rental was our worst yet . Upon calling to reserve the equipment we were promised a call back only to arrive and be told they were busy with other customers . When we finally received our equipment plus a trailer the lights again did not work !! While the owner wanted to fix the problem at that time we had already paid and were on Tool Times watch with rental . The owner was very rude , and basically offered little help for resolving the problem . In addition to rude employees and owner the pick up and drop off proceed there is a mess. Took us three times to learn a lesson that it is best to go elsewhere and will not rent from Tool Time again!
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April 2023 by Dustin Weiner
Easy tool rental. Busy place they have everything l!
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April 2023 by GG
I have rented 3 different pieces of machinery from here and never been disappointed. I have always had any questions answered so I know how to utilize what I'm renting and the equipment has always performed the way it is supposed to. I will be back for future projects. This roller really helped smooth out the lawn, I would not take it on a septic tank or field though.
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November 2022 by Bird Man
Worked with Vanessa and team to rent a mini-excavator (kubota) for my weeklong home landscaping project. Great product (age and condition), competitive pricing and exceptional customer service! The whole process from start-to-finish was seamless (rental, payment, drop-off & pick-up). As a homeowner, I highly recommend supporting this local establishment. I'll be going back to Tool Time, in the spring, for my next project.
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October 2022 by Noah Beattie
I've rented a few things from floor sanders to trailers. Rates seem fair.never an issue, they have a wide range of equipment. Opening and closing hours can get a little congested but never been a problem.. I'll continue to return for future needs.
