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September 2024 by Tim Perdue
I can’t thank LaFontaine collision in Highland Mi enough for the job they did repairing my Colorado they took on a massive job with the repairs needed from an accident out of state.Adam Beach was amazing to work with staying in constant contact every step of the process Thank you again Adam & everyone at LaFontaine collision the the remarkable work
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September 2024 by Xavier Maury
Dropped my Volvo mid June to the shop for repair/replacement of Grill and left light . Poor communication , never able to get an ETA and had to wait 6 weeks to have car available . I can not make critic on the quality of the job done but the overall management of that activity was a disaster and cost me extra expenses .
I will not recommend this shop. I went their because it was part of the "La Fontaine " Family and am pretty disappointed by the non transparency of communication, confusing/changing dead lines ...and them calling me 4 time to pay my deductible the day after the car was released ...
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July 2024 by David Lawless
Horrible, customer service, , you would think buying a 100 thousand dollar truck they would take good care of you, Nope , I'll never buy another vehicle from Lafontaine again..
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July 2024 by Steve Taylor
Very speedy repair - thanks for making it easy! Very friendly staff and customer focused approach.
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April 2024 by Jamie Grossman
GREAT JOB PAINT MATCH TO WAS VERY SATISFIED. I APPRECIATE THE SERVICE
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February 2024 by Danielle Copus
If you have ever thought about purchasing and/or having repairs done through LaFontaine Automotive Group strongly suggest you don’t.
LaFontaine Cadillac Buick GMC has had my Jeep since August 15, 2023, with no end in sight. And no one can tell me why.
I’d love to know why I was told in Sept 12th I’d have my jeep back by the end of the week. Not only did I not get my jeep back, no one bothered to call and update me.
October 27th I was told 2-3 more weeks. November 15th I was told 2-3 more weeks. And then in December they just stopped responding at all. Until the beginning of January, when you guessed it - told me 2-3 more weeks.
While I had a good experience with LaFontaine Chrysler Dodge Jeep Ram Fenton leasing our Jeep, we unfortunately will never do business with another LaFontaine dealership again.
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February 2024 by Gabriel Naranjo
My vehicle has never looked better since the day I picked it up from the showroom. They matched the paint exactly, they washed inside and out everything is super clean. I could not be happier. THANK YOU!.
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November 2023 by Dayna Smedley
They have been great to work with. Matt Jones has communicated well every step of the way and made the process of repairing my vehicle stress-free. When issues arose, he was quick to identify solutions and rectify the situations. I would highly recommend them to anyone.
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October 2023 by Justin Conforto
Would give them the world’s worst review had told me my car was only going to be in the shop for 1-2 weeks they ended up braking parts on my car took a little over a month to get my car back and there was so many scratche all over my car they told me I’d have to pay for it after talking to a manger and got told it would all be tanking care of by them don’t even want to bring my car in for them to fix
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September 2023 by Danny Rufini
This place is horrendously unprofessional. They wrote me an estimate for repairs and then when I dropped my car off I didn't hear anything for over a week. I called them up and they told me they didn't have an estimate anymore and hadn't even written one. I literally had an estimate done MONTHS beforehand and was told it would be "X" amount of dollars. I was even told what parts were needed too. My car has now been sitting there for over a week while me and my wife coordinate everything at home with one car. The guy handling our business there was either fired or let go so all of our information he had on our claim was lost. Nobody told us this for weeks and weeks and I had emailed him several times to no avail and wondered why nobody was getting back to us. When we dropped the car off nobody knew who were were and we had to re-explain everything a second time. If this wasn't an insurance claim I'd never take any of me vehicles here for repairs. If you're unfortunate enough to have to get work done here expect it to take a long time and hope you have an extra car.
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September 2023 by Lisa Bergkoetter
Communication was terrible, I was told things would be done MUCH sooner than ended up happening. at one point I was told they would get me a loaner car, but that did not end up happening. Sometimes the delays were unavoidable (lack of parts available, waiting on insurance, etc) but they were not forthcoming with the information, I would have to ask for updates. The staff was courteous and sometimes apologetic, but I had almost a week of being told my car would be done the next day, then it would be "sorry didn't happen today, we will have it done tomorrow", on repeat. after I was told the repairs had been completed there were several days we were told the car was waiting on being cleaned and then that it had been cleaned but didn't pass inspection. I usually had to initiate communication to get an update. The repair looked very good in the end, but it sure was a frustrating experience.
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July 2023 by Cozy Life
Would give them the world’s worst review had told me my car was only going to be in the shop for 1-2 weeks they ended up braking parts on my car took a little over a month to get my car back and there was so many scratche all over my car they told me I’d have to pay for it after talking to a manger and got told it would all be tanking care of by them don’t even want to bring my car in for them to fixService: Body & Trim
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April 2023 by Christopher Green
Had my wife's car repaired here last year for a deer hit. During repair process Ken was not good at contacting me for progress or even when the car was supposedly ready to pick up. When we picked up the car we noticed scratched and chipped paint on the trunk and trim that was not installed properly. Ken assured me they would fix this as soon as a loaner was available. I stopped in and personally talked to him a few months back he assured me I was on the list and they were just busy. It has been a year and there still has been no word from him. I would not use this body shop again they don't communicate , they do poor work ,and don't stand behind their work.
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February 2023 by Joe Garrett
The workmanship on my truck is top-notch. I see why they are a preferred recommendation from my insurance company. The only drawback was timing. They said it would be done in a week. When I showed up that Friday for pick up, they hadn't even started on it. MUCH better than their service department operates.Services: Body & Trim
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November 2022 by Danielle LaPay
This shop is absolutely awful! It took months to get a vehicle in for a minor repair, it was like pulling teeth to talk to someone. We were told that the collision shop is different from the dealership. Ummm if my name were on the door I would certainly care Ryan! We’ve been loyal clients for 12 years plus if the dealership. I would rather walk than get a future vehicle repaired here.Service: Body & Trim
