Hemlock Ace Hardware is a locally owned and operated store known for its outstanding and excellent customer service. Reviews highlight that the staff are always helpful and go above and beyond, with specific examples including employees personally driving to another store to retrieve a customer's correct grill order and expertly cutting difficult spare keys to save customers time and money. The associates are consistently noted for their commitment to ensuring customers find what they need and leave satisfied. As a convenient neighborhood store, it is praised for not being a warehouse, making items easier to find without long walks. Customers appreciate the short drive, which saves time, gas, and vehicle wear. While some note that prices can be a touch higher than big box stores, others feel the value works out, especially when combined with rewards cards, and emphasize the importance of shopping local to keep such community businesses thriving. A minority of reviews mention that prices are too high and that sometimes specific items were not in stock on multiple visits. Overall, Hemlock Ace Hardware is viewed as a helpful and vital asset to the community.
I really enjoy the new location. The workers there are very knowledgeable. Great stop for almost all your needs. They are getting a cool little collection of BIG Foot items also lol.
April 2024
Kristi went above & beyond to get difficult spare key cut. Very happy saved us hassle of time & money of having dealer do.
November 2022
Always have what I kneed and all of the staff is friendly.
