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“This store stocks almost everything and less expensive too, I needed a can of compressed air for my disgusting computer. There back in 15 minutes. $2 cheaper than elsewhere. Thanks, guys!”
“Brooks Lumber is a classic hardware store with smart and helpful people. Shops like this used to exist all over before the box store movement of the 90's. Been here dozens of times for all sorts of reasons, invaluable community resource.”
“They go out of their way to be helpful here. Always have good customer service. Make this your go-to Ace, and avoid Trevarrow Ace in Troy (bunch of rude dudes there).”
“Good experience yesterday with Justin. Went into the store needing plumbing parts... Justin was more than helpful and professional.. he got us the replacement parts and made sure we had all the information we needed to make the repair. Appreciate Ace and Justin..”
“Best hardware store ever! All staff was knowledgeable and friendly. Erin was especially awesome! She searched high and low to find a very particular washer size that we needed.”
“Very friendly and helpful staff. I was greeted with a nice hello. I then went to ask about a product. The two gentlemen discussed where it might be, and one of them stopped his work, and took me over and we found it together. That's fantastic customer service.”
“Trevarrow Ace Hardware, being two great names in the hardware sales and service industry, has been a well established fixture of the comunity and the surrounding areas.A well known and reputable company that has been at this same location for decades.With it's well sized footprint, this store is larger than most other Ace Hardwa stores giving it a very large inventory with a wide variety of products.It is simple to navigate and the isles and the different departments are well marked making thing simple to find.You're guaranteed to find exactly what you're looking for with it's large selection, especially with the assistance of their friendly, helpful and professional staff.I highly recommend chosing Trevarrow Ace Hardware to be you first choice.”
“When I ordered my paint supplies from Ace ,I thought that I asked for it to be sent to the centerline ace hardware. Instead it went to the nine mile ace hardware. The three young sales associates there was phenomenal. I needed to purchase some additional supplies and they were very helpful in helping me to make my selections. A special shout out to Travis who brought my supplies to me, helped me select the primer and then put everything in the car for me.”
“I was in need of a couple small hardware items that did not seem to be available locally, and for which shipping costs made it prohibitive ($3 for the items plus $15-$20 S&H!). RBrooke was no different - when I emailed they said sorry, their sales & shipping process makes cheaper impossible for internet sales. BUT then the guy on the other end said, "But I just could send you the parts for free." Arrived a few days later, at no cost to me. I can't say much for their process, but the people and customer service philosophy are excellent!”
“Ordered parts to fix our living room windows. Package arrived in a timely manner, and the only part that didn't work was something I ordered incorrectly.
The sales department is excellent, and Greg G. does a spectacular job emailing needed information for returns and helping customers find the correct parts.”
“I am a contractor who has spent 10s of thousands of dollars at this store. I went to return a couple lawn mowers I had purchased from them within a week or 2. The manager (a white mid 30s women) gave me complete attitude and disrespect. Who ever is above her needs to have a convo with her about controlling her emotions and staying professional. I highly recommend she gets withdrawn from management. There are so many other very respectful individuals who work at this store.”
“This review is so so long overdue that I’m ashamed because I waited so long and because I don’t know the employees name I want to make notice of for her constant excellence in customer service and here recently, dealing with my mother who has some cognitive issues with her aging health.
I stopped in yesterday to purchase a Zevo bug zapper for my apartment that upon ridiculous boredom and watching two flys come to their demise, works like a charm.
What needs mention though is the woman who always seems to be at the key cutting counter. I have had the pleasure of dealing with her repeatedly since moving back to Michigan and have needed keys cut and various other hardware items. Not only is her knowledge of the store beyond awesome, her patience and customer service is exceptional. She is always polite, courteous, and quick with a joke for the right person. Her patience with my mother though was beyond exceptional and heart warming to know someone actually still cares in this world.
She is a five star employee that Ace should be proud of as an example.”
“Received excellent customer service on Friday 4/5, was there around closing. I believe the man who helped us was the manager, totally professional, even made sure we got our purchase to the car, assisted us in finding items, and then was able to step in and provide help at the cash register since we were paying with a new credit card. Cashier was helpful as well. Just a really pleasant shopping experience.”
“GREAT customer service! With very knowledgeable people, It’s a one stop shop. If they don’t have what you need they are always happy to help you order it or send you to another shop who has it. Besides hardware they have the cutest store cat named Smokey:)”
“Great Place, always seem to have what I need and Frank over there can answer any question you ask lol I think he could guide you building a house if you let him lol lol GREAT FRIENDLY PLACE...”
“Very helpful staff they always help me find what I'm looking for don't have to search the whole store looking for employees someone greet you at the door and asks if you need help. This is how all hardware stores should operate.”
“I started shopping here a number of months ago. They are well stocked with a variety of items - and they seem to always have what I need. More/most importantly, their staff is consistently helpful. The quality of what they sell + the quality of their staff = a great place to patronize!”
“Have a very old Sears craftsman opener which needed the keypad replaced. Received the keypad and tried to program without success. Contacted Door Openers late on a Friday afternoon and received an immediate response from Marc. He went right into troubleshooting, asking what units were working and asked for the model numbers of the pieces I had. On Sunday evening I get an email from Marc saying that I had an additional unit plugged in to the wall outlet connecting to the motor unit. I never knew it was there. Simple instructions from Marc followed and within minutes of programing, I had a functional key pad.Happy I found these guys online. Fast shipping, great pricing and the best in customer service.”
“Every time I go to this store I have a great experience. Service is great! Very helpful. Supervisor Kevin is always professional and knowledgeable of their products. Huge help on picking out the right hammer drill for my needs”
“Brian and the crew are wonderful people to have around ! Super friendly and always helpful. Joe is always right there with a smile and wonderful customer service skills! Nekko is super knowledgeable and super efficent with almost anything you need! Cannot say enough good about these guys ! Im terrible because i dont know the 2 wonderful ladies that work there also, but they are amazing also! Phenomenal crew all around!”
“Store is well stocked. You can find EVERYTHING you need. If you can't...everyone who works that morning shift, is ready to help you find what you need.SERVICE...WITH A SMILE....RARE IN THIS DAY AND AGE...”
“Didn't have the standard size furnace filter that I needed. They don't have enough room on the shelf for different grades of filters. I went to another Ace hardware and picked it up.”
“I consider myself an avid woodworker/DIYer type who values the benefits of precision tools. Woodcraft offers a very large selection of medium to high end tools. While it shares similarities to Rockler, I think their focus is on providing the widest selection of higher end tools from around the world. IMHO, while Rockler has many great tools too (lower to high end tools), more often they push their own branded goods, which can be a hit or miss in terms of quality. While shopping at Woodcraft and seeking advice I feel that I'm getting useful feedback; While at Rockler I can get good advice as well, however too often I feel the impact of their corporate mission's mantra, that is to constantly upsell some gimmicky end cap item(s). Woodcraft rarely offers incentive sales while it's routine at Rockler. Honestly, both are great places, but Woodcraft certainly wins this race for the type of tools and brass tacks approach.”
“This place saved Christmas for my family! I was last minute with getting our tree up and by the time I did we couldn’t find the artificial tree base. My 8yr old was so sad he thought Santa wouldn’t come without the tree. I went to 10 different places with no luck. I finally found this place and not only were they willing to go out of their way to make sure I got a tree stand, they made an offer for a used stand for $2! The $2 stand was a perfect fit! I am beyond grateful!”
“Recently purchased a weber magic touch charcoal grill.
The manager Conner was very knowledgeable and professional.
This store is well supplied and the staff is friendly.”
“This is a good place to go if you need high quality landscaping tools. Redmax, Shindaiwa, Echo, X-Mark, Scag, Toro. They can be pretty helpful and if you're a professional landscaper you probably already know. They need to open thr bigger location they were supposed to open years ago. The size of the location is one of it's greatest shortcomings. Because of the size there are very limited floor models to look at. I would like to see a mower in real life before purchasing. I would have purchased an upgrade to my mower by now if they had a good one in but they haven't. That might be good though, keep us from unnecessary upgrades.”
“Very good Customer Service! I came in looking for some stuff and they helped me find them as soon as I came in the shop. I believe the workers name was Elias. Thanks Elias! ?Would recommend!”
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“I can't stress enough how important it is for me to have their resources to help me get advice on projects. I also like buying mulch and potting soil here. They will load it right up to my car every time. They are well stocked with all the hardware basics. I much prefer shopping here to big box stores even if it's a tad more expensive.”