-
September 2023 by Eli Boyer
An absolute joke of a company. 9 weeks in and still no ETA and excuses every time I call. That’s right, don’t expect them to ever call you with any updates. I have done all the heavy lifting here, including photos and videos to help them price the project. That’s right, they make you pay a 50% deposit and they don’t even visit to properly scope/price the project. Shame on me for hanging on so long with these LIARS. Shame on them for not taking any ownership of their own process and product. If I could assign negative stars to this review, I would.
-
June 2023 by Paul Dempsey
I do know that the drivers for his business will rear end your truck and take off then the boss won't even return your phone call, what kind of company is that
-
March 2023 by Siobhan Williams
Great job
-
March 2023 by Kirby Merrell
They can fix just about anything
-
March 2023 by John Belknap
I employed H&R window in Fall of 2020 to repair 3 windows. They told me that parts were hard to come by because of COVID so it took longer than usual. When the parts came in they came out to the house (charging me extra due to the distance) to make the repairs. All windows were fixed except for one. They had ordered the wrong part and would have to come back when it came in. After 2 months of not hearing anything, I called H&R multiple times for a status of the order. Tom always ended the call with I'll call you back after tracking the order. He never returned my calls. I gave up after 4 months of that. I don't understand why they could get parts for the other 3 windows and not the 4th since they are all the same window.
-
March 2022 by b c
I called Tom for a quote to repair (replace the broken glass in my windows) my home of windows, he asked me to send him pictures of the windows to give me a "ball park pricing" so I did. I sent 13 picture all identified as to what needed to be done. His tecnicians came out to do the repair and then informed me that their was an additional $160.00 per hour fee for the work above the fee for the window repair, which was not on the quote I received anywhere anywhere. I told them I didnt want the work done if their was going to be that additional fee on top of the pricing for the window repairs. They aggreed to do it for the budget pricing and went ahead and started to work. They got half way done and told me that it was going to be double the cost of which was quoted to finish. I called Tom and we had a conversation regarding his quote which stated1-30x32 existing wood window reglaze $158.151-24x28 existing wood window reglaze $146.521-40x12 existing wood sash reglaze $138.47looking at the pricing I "ASSUME a wood window means the window and a sash means (1 lower or upper) portion of the window. He informed me that that pricing is for each "LIGHT" (or piece of glass with in the window), so where if I had a 30x32 window with 4 pieces of glass it would cost about $600 to fix not the quoted $158 I could buy a new high quality wood inside aluminum clad out side Pella window from lowes for $400 and pay someone to $200 to install it.basically when a quote says1-30x32 existing WOOD WINDOW reglaze $158.151-24x28 existing WOOD WINDOW reglaze $146.52It does not mean the whole window rather 1 piece of glass within the window as for the1-40x12 existing WOOD SASH reglaze $138.47I am not sure why the wood sash pricing was there because the sash is part of the window not the whole window.at the end of the day I believe they decided they were going to get their $160 per hour fee and manipulate their words to get paid for it and not offer an honest service as they should have.needless to say I have 11 pieces of glass that still need replaced but due to the fact the price would have gone through the roof I decided to not have them finish their job, the only reason I gave them 1 star is because the technicians were good and did the work as they were supposed to it is not their fault Tom is not honest.I WOULD HIGHLY RECCOMMEND YOU GET ALL YOUR QUESTIONS ANSWERED PRIOR TO HAVING THEM COME OUT. Tom seems to have the "used car salsman" mentality, get in there and get started then hit them with the higher cost or dont finish the work.I would reccommend you call other window companies before setteling on this one. I figured Small buissness need help in these times but I got fooled.Service: General repairs
-
March 2022 by Skyman Dude57
The technicians come out to your home and measure your windows give you a time and price you have to pay half of the price of the window that they will use and I've used them before and they are the best window company in my area
-
March 2021 by Brian Otto
They showed us a couple options for reinstalling our kitchen window. After tearing out most of the guts of the window, this will be a time saver and cost effective move.
-
March 2021 by Chris Brenner
Nice place?
-
March 2020 by Milad Shakir
Only do repairs A little expensive .and they dont make a windows .good and nice customer service
-
March 2020 by Gerry Hambright
Great company to work with!
-
March 2018 by J
Very helpful and friendly staff! Workers were clean and professional. Couldn’t be happier with how my stained glass window was restored to (better than) its original beauty!
-
March 2018 by Kristen Lajza
This company was not helpful at all when scheduling my window repair estimate. It took over 3 weeks to get on their schedule and then they rescheduled my day/time 3 times and continued to book me out for another week and a half to come to my home. The man on the phone seemed to not care at all about the inconvenience and even told me that I could go somewhere else if I was unhappy. Would never go back to use them again.
-
March 2017 by James Carlisle
SMALL little company. Scheduled an appointment 2 weeks ago for 2 weeks from now. Just received a call and the "estimator" has a doctors appointment so they need to reschedule for next month?? Also, there lead time is 3 weeks. Founded in 1959 it sounds like the original founders are still woking there. Expect to have windows in 2 months and deal with some very old people
-
March 2017 by Bruce Lafrance
Nice people's
