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December 2023 by Frances VanAcker
Everybody is so kind there. They answer all my questions. I've been with this company and this office since 2004 and I am very happy and I will not change companies or offices even though I moved out of Oakland County into Macomb county I will keep this company I highly suggest this companyand this office and this agency
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December 2023 by Teufel Hunden
We have been dealing with Brad Charles State Farm in Hartland, Mi. for years.The reason why we keep coming back is hands down Diane Vesey. She goes way out of her way to make you feel like your part of a family. She takes her time and custom fits a model of insurance that is not only fitting for your financial goals but also affordable. Thank you Team Brad Charles!!
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November 2023 by Bogdan Bialek
Tomara was very helpful, went above and beyond to answer my questions, quoted different coverage options to accommodate my needs. She was amazing and a pleasure to work with. Thank you again Tomara
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November 2023 by Ray Brown
Great customer service, and they got me a much better plan than I had with Progressive, with more to offer even.
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November 2023 by D W
They worked hard for me adjusting my insurance needs to fit my budget. They were awesome.
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October 2023 by Scott Wright
Over the 20 years with Brad Charles - State Farm Insurance, I have never had a bad experience with them. They have always provide great communications, informative questions and answers when researching options with the policies and services.
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September 2023 by Courtney Bee
Just called for a quote for my car insurance. I already have home owners with them… but wanted to see about a rate to bundle… Whoever I spoke with, her name began with a “T” was beyond rude! Huffing and puffing throughout the entire convo, as if I’m bothering her. Spoke very condescending! I ended up disconnecting the call on her because of her tone! Not a great way to earn someone’s business! Definitely taking my home owners policy with me!
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March 2023 by Brittney Pratt
Greg is amazing, it was one of the quickest quotes I received. Then when I needed time to call back because I needed to discusses the options, he wasn’t pushy or persistent. He told me to have a great appointment with my eye dr and to drive safe. That’s why I called right back and didn’t exhaust any other options. You don’t get many people who are in sales that are genuine.
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November 2022 by arif harsolia
Amazing service. Very honest snd knowledgeable. Would highly recommend!
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October 2020 by Jacob Beaune
Leave my last insurance provider for them because they promised me a great price that was confirmed with their pre-screen. Next month price jumps over $100 for the month. They told me it was because the underwriters found accident”s” that had been missed in the pre-screen. Fine. Whatever. I know there is only one possible accident I could have forgotten But whatever i paid it without complaint.So tell me why a couple weeks later I get an email saying their canceling my insurance because I’m no longer eligible le because of the accident”s” the underwriters found.No new accidents had been found in 2 weeks. Nothing else had been chaneed and suddenly I get a higher price the one month and then canceled the next.Guess they just wanted to get as much out of me as they could before they canceled me. Not sure why else they didn’t cancel me right away when the underwriters did their screen.So, don’t trust their prices, even with a pre-screen. You’re better off just sticking with who you have now.
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October 2020 by Larry Lindsay
It went ok took care of my issue
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June 2020 by Dale Bierschbach
I have been loyal State Farm customer for years. Auto insurance costs pushing me out the door. Two no fault rear end claims and a deer hit have cost me THOUSANDS. Do not use their product and you pay top dollar through the nose. They are loyal to your wallet.
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February 2020 by Howard LaFreniere
Brad is an amazing agent, he has been nothing but helpful since I started with him. I highly recommend you consider Brad for your car or home insurance
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December 2019 by September Robertonson
Do NOT GO TO THIS State Farm agency!!! They will over charge you and then not have any explanation as to where this charge came from. If I could give a below 1 star I would!!! Their customer service is HORRIBLE and beyond UNPROFESSIONAL!! No matter what issue you have, Brad Charles himself will never contact you or return your call. When I inquired as to why/where this charge came from they will give you every excuse as to why it's not their fault and will beat around the bush without giving you a valid explanation and will turn it around that it is your fault. I was very patient with the people working there and patient with MONTHS of trying to get this figured out after it was THEIR mistake. And when I explained to them that it is frustrating that they can not provide me with a reason for the charge, I was SCREAMED at, and was told, "WHO DO YOU THINK YOU ARE? HOW DO YOU GET ANYWHERE IN LIFE?!" along with many other words. In 35 years I have NEVER had anyone speak to me this way or this unprofessional (and I have worked in customer service my entire life). The people working there are beyond rude. IF this was the last insurance agency on earth, I'd rather go with no insurance. The 1-800 State Farm is filing a complain with this agency due to how I was treated and was told there have been multiple complaints filed with this Brad Charles State Farm agency. DO NOT GO HERE!!!
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December 2019 by Jason Buell
Brad and his team provide first rate customer service, always pleasant and knowledgeable...
