Veterinarians near Harbor Springs, MI

“They were great, visiting from out of town, our dog got a sticker or something in his paw causing to swell up. Called Bay Pines after calling others and being turned down, they said they could work us in, Dr. Erxleben was able to get what ever was in the paw out, explained helping check paw for next several days!”

“I have always taken all of my pets here and I appreciate all their hard work. I REALLY DO. However, recently I have had a bad experience with a particular worker, receptionist, Peggy, I believe was her. She was very impolite, unprofessional, and made accusations, I feel like. I was calling to make an appointment for my cat, in which I was under the impression it was all set up, but she felt the need to ,what I would consider harassment, harass me, make comments, accusations, and such forth. It started off with setting up the appointment and the reasoning for the appointment. Reason being that my cat has ALWAYS since birth had asthma, but it HAS NOT been verified by a vet, so an appointment is needed of course. I am setting up the appointment and giving the reason… Mrs. Peggy decided to put in her two sense of “well he is overdue for his rabies vaccine” okay?…. That has nothing to do with his condition. It was not only that comment, however I felt like she was trying to insinuate that due to his vaccine being overdue that I am neglecting him & this is the cause of his condition. My cat has not been an outdoor cat in YEARRRRS, so I’m sorry that I didn’t feel it was extremely pertinent for the vaccine. Continue the call and I kept getting backwards comments & everything I was saying was thrown back at me the wrong way. I was giving detailed and easy to understand responses, however what I said was turned around on me. I kept getting asked (probably 5+/- times) if he has been to this particular vet, and every time I gave the same answer. Yes, all of my pets have. My two dogs, my two cats. Still kept asking, which all records are visible, and the last time asked I responded with “Yes, all of pets have been fixed, vaccinated, and any other appointment or surgery has been done here at this facility.” Kept telling me she couldn’t hear me, so I explained, listen I have full bars, it can’t be me, or there is no way that you “can’t hear me”. I explained further on what my cat is experiencing and how long it’s been going on for, which came back to more ignorant and snobby comments, which in my opinion did not pertain to what I was saying. She kept huffing and puffing into the phone like I was stressing her out. We got to a point in the conversation where I was over the rudeness and hung up. I called back later to reinsure the appointment was made, and she said no because you hung up on me, after we had a full 10+ minute conversation and it seemed like the appointment was made, so that came off very petty. She then accused me of trying to get medication for my pet… which was not ever close to what I was saying. I said that I needed an appointment to verify his asthma so that we can get an inhaler prescription. Her words were “We can’t just hand out medication to you”… which was very rude and insulting. Like i said, she took everything down to the period of a sentence the absolute wrong way. I asked politely if I may speak with someone else…. She got mad and put me on hold, in which the phone hung up after 7 minutes on hold. I called back again, she answered, I said hi… you put me on hold and it hung up? She goes okay one minute and puts me on hold again, then picks the phone up and goes “who is this?” aggressively. I said “umm… cheyenne..?” and she said “OH, OK.” slammed the phone done, very snobby like, and back on hold. I then was spoken with someone else, who was a total peach & completely understand everything I had to say, never had any difficulty hearing me, was very polite, set up the appointment, and apologized for the other persons behavior, in less than 2 minutes. That is true professional conduct. I think Mrs. Peggy needs to be talked to on professional etiquette & manners. If she cannot speak without making accusations, holding accountability for her behavior, or essentially telling a customer without using the exactly words to say it, but inferring that a customer is neglectful, she should not longer work in a clinical setting and therefore be let go”

“I have taken my dog here for multiple surgeries! The surgeries went well!! The staff are absolutely fantastic!! Jensen's is very professional, compassionate, and caring! Highly recommend bringing your animal here!

Edit: 10-12-24. I also took our dog here bc she was super sick. Dr henning and staff tried to save her life for 3- 4 days. I told the vet bc my dog was almost 14 I didn't want her to suffer. If lily wouldn't get better I wanted her to be euthanized. We got the call that her levels weren't improving enough. We made the choice to have her euthanized. Dr Henning met with us. She went above and beyond for my Lily girl. I will be forever grateful for her. Our lily crossed the rainbow bridge. Dr Henning was so kind and compassionate. If you need an amazing place to take your fur babies I would highly recommend bringing them to Jensens!”