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October 2024 by chey nicole
I have always taken all of my pets here and I appreciate all their hard work. I REALLY DO. However, recently I have had a bad experience with a particular worker, receptionist, Peggy, I believe was her. She was very impolite, unprofessional, and made accusations, I feel like. I was calling to make an appointment for my cat, in which I was under the impression it was all set up, but she felt the need to ,what I would consider harassment, harass me, make comments, accusations, and such forth. It started off with setting up the appointment and the reasoning for the appointment. Reason being that my cat has ALWAYS since birth had asthma, but it HAS NOT been verified by a vet, so an appointment is needed of course. I am setting up the appointment and giving the reason… Mrs. Peggy decided to put in her two sense of “well he is overdue for his rabies vaccine” okay?…. That has nothing to do with his condition. It was not only that comment, however I felt like she was trying to insinuate that due to his vaccine being overdue that I am neglecting him & this is the cause of his condition. My cat has not been an outdoor cat in YEARRRRS, so I’m sorry that I didn’t feel it was extremely pertinent for the vaccine. Continue the call and I kept getting backwards comments & everything I was saying was thrown back at me the wrong way. I was giving detailed and easy to understand responses, however what I said was turned around on me. I kept getting asked (probably 5+/- times) if he has been to this particular vet, and every time I gave the same answer. Yes, all of my pets have. My two dogs, my two cats. Still kept asking, which all records are visible, and the last time asked I responded with “Yes, all of pets have been fixed, vaccinated, and any other appointment or surgery has been done here at this facility.” Kept telling me she couldn’t hear me, so I explained, listen I have full bars, it can’t be me, or there is no way that you “can’t hear me”. I explained further on what my cat is experiencing and how long it’s been going on for, which came back to more ignorant and snobby comments, which in my opinion did not pertain to what I was saying. She kept huffing and puffing into the phone like I was stressing her out. We got to a point in the conversation where I was over the rudeness and hung up. I called back later to reinsure the appointment was made, and she said no because you hung up on me, after we had a full 10+ minute conversation and it seemed like the appointment was made, so that came off very petty. She then accused me of trying to get medication for my pet… which was not ever close to what I was saying. I said that I needed an appointment to verify his asthma so that we can get an inhaler prescription. Her words were “We can’t just hand out medication to you”… which was very rude and insulting. Like i said, she took everything down to the period of a sentence the absolute wrong way. I asked politely if I may speak with someone else…. She got mad and put me on hold, in which the phone hung up after 7 minutes on hold. I called back again, she answered, I said hi… you put me on hold and it hung up? She goes okay one minute and puts me on hold again, then picks the phone up and goes “who is this?” aggressively. I said “umm… cheyenne..?” and she said “OH, OK.” slammed the phone done, very snobby like, and back on hold. I then was spoken with someone else, who was a total peach & completely understand everything I had to say, never had any difficulty hearing me, was very polite, set up the appointment, and apologized for the other persons behavior, in less than 2 minutes. That is true professional conduct. I think Mrs. Peggy needs to be talked to on professional etiquette & manners. If she cannot speak without making accusations, holding accountability for her behavior, or essentially telling a customer without using the exactly words to say it, but inferring that a customer is neglectful, she should not longer work in a clinical setting and therefore be let go
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October 2024 by alexandra selke
Great vets! So friendly and helpful ❣️
They worked with us, on what we could afford to help my pup in need which was super appreciated! All around, wonderful place
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October 2024 by Amanda Litke
Took great care of our pup Maggie?.
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August 2024 by sharon blomberg
This is a great clinic for all animals. Caring staff, kind, knowledgeable. Highly recommended!
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July 2024 by Charlie P
Great place to get your pets checked out!!
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July 2024 by fred freeman
Most trusted and professional and best veterinarian I ever had. They took care of my dog very well and assured me that they treated my baby with right things to make him feel all better. They also exceeded beyond communication expectation with me. Very grateful for that. I’d not go any another veterinary anywhere! My dog will be going there for the rest of his life. Doctors there is amazing and very friendly and very gentle.
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July 2024 by Deborah Belemonti
Everybody there is wonderful. I could never ask for more. I can never thank them enough for what they have done for me and my little peanut. They take care of my other dog. Winston and they've been Dr. Dumas has been peanuts and Winston's Doctor Doctor and she has been incredible to my animals. I can never thank her enough for what she has done for me and my animals. Thank you Dr. Dumas and thank you. The rest of the employees there for always being there for me. Love you all ?❤️
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May 2024 by Michelle Shopteese
Our gsd’s babies love the toys to play with and Gimaas loves the attention of the wonderful staff and king max he too busy trying to be protective. Thank you for the great care of our babies when they come in for checkups . Michelle Yellowbank
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May 2024 by Paul Retherford
Little Traverse has always been professional, quick, and caring for my pet dog. I adopted my pet at the humane society next door and decided to stay with their local vet for services. I always get an appointment within a week and my time there is typically less than one hour total a year. I appreciate their efficiency and professionalism in dealing with my dog.
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May 2024 by Michael Caryn Foshaug
Great people and they did a thorough exam and trimmed the toe nails too!
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May 2024 by G. Gonzalez
The staff is amazing as well as Dr Dumas I wouldn’t go anywhere else .
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May 2024 by Art Beck
Great staff and vets! They take great care of our pom. He loves visiting LTB.
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March 2024 by Ashley Drenth
Extremely impressed with everyone at Little Traverse Bay. From Nancy’s kindness on the phone, to Allison and Dr. Zubricky during Frehley’s exam and their willingness to stay late with him, everyone truly cares. We are eternally grateful that we were able to give him his best chance, and the care and peace provided to him in his time of need will be forever cherished. Thank you all for everything.
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March 2024 by Dylan
Very grateful for overwhelming love and kindness dr Debbie and the whole crew here showed us as they cared for our Dog maple . I cannot say enough to show my gratitude they always went over and above and most importantly showed so much love. What a great group of vets and support staff. Thank you all so much for all you did for us and all the pets that come to your clinic
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March 2024 by Gingesus (ZGX Shaggy)
The people are always friendly, the service is diligent, and they're patient with... Temperamental animals.. like my Merlin. He's a sweet boy but he had a temper when he was younger ?
Absolutely recommend