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December 2023 by Diane Williams
The pharmacy employees are miserable! Justin, the old guy obviously doesn’t want to be there, and his demeanor lets everyone around him know it. So rude and unprofessional. This is everytime he is at the counter. It is not a one time thing. He alone makes me want to change pharmacies. CVS must be in desperate need of workers to keep people like him on staff!
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August 2023 by Robyn maxwell
The pharmacist seriously needs classes in customer service. I understand that Pharmacies get busy but we are also a very busy dental office, who often prescribes medication‘s to this particular pharmacy, putting me on hold repeatedly, and not even acknowledging how long you’re keeping people on hold is absolutely unacceptable. The pharmacist simply picks up the phone puts you on hold, then continues to place you on hold. this went on for over six minutes and all I needed was a question answered about your stock and if you had a particular prescription. I would hope the management will look and see just how many prescriptions we send in a day. We will be recommending another, more accommodating and attentive pharmacy to send our patients to.
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July 2023 by Dana Stpierre
Denise was absoultly wonderful, I left my phone at the store and she guarded it for me till I got back, she was super sweet as well!
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July 2023 by Chris Soto
My wife and I were graciously greeted by Denise upon entering CVS. She shared some quick stories and assisted us in our purchase. What a wonderful representation of CVS. REG#03 TRN#9380 CSHR#1831588 STR#5741Thank you so much Denise...
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July 2023 by Jeramie James (jeremysart)
I came into this CVS at 1:40pm on Tuesday July 4th for a few essentials (hand soap, ibuprofen, sports tape etc) and headed to the self check out when I noticed there were no bags. The cashier was busy with a customer, but when she was done I asked her for a bag so I could bag up my purchases… the cashier, an older lady, responded with “are you trying to steal bags?” Excuse me.. but what? She then came over and snarked sarcastically “thanks for letting me know I was out of bags..” while continuing to mumble something under her breath. I was so frustrated I dropped the bottle of soap which landed on my foot. As I was on my way out, the cashier sarcastically said “hope ya feel better” while rolling her eyes. Not once was I rude nor did I act impatient. That was one of the worst experiences I’ve ever had with customer service, totally unprofessional. I will never step back into this CVS and I will make sure my family and friends in my subdivision know to avoid this CVS if that’s how the employees treat their customers.
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June 2023 by Z
Good CVS with a good selection and is typically clean and well stocked. Checking out at this location is terrible. Half the time there’s no cashier or just one with a huge line. They offer self checkout but they are very glitchy and seem to not work or malfunction most of the time. Staff is not very friendly.
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June 2023 by Camrin Gutekunst
Pharmacy staff is rude and unprofessional. Ill drive the 30 minutes to go back to my previous cvs after trying to make this one work for me the last 3-4 months. I will never go back here again.
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May 2023 by Zach
Good CVS with a good selection and is typically clean and well stocked. Checking out at this location is terrible. Half the time there’s no cashier or just one with a huge line. They offer self checkout but they are very glitchy and seem to not work or malfunction most of the time. Staff is not very friendly.
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May 2023 by Kara Mehrhof
Went to this CVS to get water and a few more things. Cashier was extremely rude and comments were made that were not helpful or necessary about my spending. Cashier Denise #1831588 needs to do better with her customer service.
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April 2023 by Michael Sims
Worst CVS in the US and I've Been to dozens. Customer service barely exists. I wish I could give them zero stars!.
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March 2023 by Rachel Crawford
The pharmacy staff is so rude, so unpleasant and extremely unprofessional. My husband and I went in to try to resolve a billing issue for our medication. We could hear the pharmacy staff mocking us and insulting us within earshot.
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March 2023 by Alyssa M
Rude and unhelpful pharmacy staff. Unpleasant from the very beginning of the interaction - I go to a different location 20 minutes away to avoid dealing with them.
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February 2023 by Ashley Burgess
The pharmacy makes you wait for a while for your already medication. They take care of people who came 5-10 minutes after you arrive. There are times they ring people up with products they want to purchase when it’s busy. Then they see others who do and don’t when it’s not busy. Now they stop doing photos; so now I have to go to use a different app to get them. There’s this one cashier who always complains about their job and it’s quite annoying.
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February 2023 by Edward Whalen
On the retail side of things, this place is pretty awful. Prices are just beyond ridiculous. Their coupon scheme is infuriating. Seriously, for the store that gives the most coupons out of any store in the history of stores, their coupon scheme is just awful. Too many exclusions and limited time periods, etc. So much so it feels like a bait and switch.
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January 2023 by Stephanie Beck
Very limited hours for the pharmacy makes it difficult to pick up medicines outside of normal working hours. Pharmacist refused to help my husband locate a pharmacy that had a medicine I need to breathe every 4 hours and said they were unable to do that, whereas Howell and Hartland locations were able to by phone later that evening. Do not recommend, we will be switching to other, farther locations.
