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April 2024 by Lisa Doyley
A Gem at Starbucks: Kelly's Exceptional ServiceMy recent visit to the Starbucks on Kercheval, located in Grosse Pointe, Michigan, was nothing short of delightful, all thanks to the outstanding service provided by barista extraordinaire, Kelly.From the moment I walked in, her warm demeanor and genuine enthusiasm set the tone for an exceptional experience.Kelly's knowledge of the menu was impressive, but what truly stood out was her willingness to go above and beyond to ensure that each customer received personalized recommendations. With her guidance, I discovered a new favorite drink that I never would have tried otherwise, showcasing her expertise and passion for her craft.Beyond her barista skills, Kelly's uplifting personality added an extra layer of joy to my visit. Her infectious positivity made it a pleasure to interact with her, and I left feeling uplifted and energized. It's evident that Kelly takes pride in her work, as she consistently went out of her way to provide top-notch service and ensure that every customer had a memorable experience.In a corporate setting like Starbucks, it's rare to find a shining gem like Kelly. She embodies everything that makes Starbucks special – dedication, passion, and a genuine commitment to customer satisfaction.Kelly is more than just a barista; she's a true asset to the Starbucks corporation, and I feel grateful to have experienced her exceptional service. If you find yourself at the Starbucks on Kercheval and Grosse Pointe, do yourself a favor and say hello to Kelly – you won't be disappointed.
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March 2024 by Cheri Snow
I waiting almost 20 mins for a small Carmel frappuccino. I watched while 1 guy make almost 10 drinks for their online orders, and drinks just sat there. Then they finally made my drink and it was not good at all. Like they just rushed. They care more about their online orders more than the customers that's inside the location ordering. I won't go back to this location again.
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February 2024 by Maria Hixon
Very fast service very clean love the service here when I go to Kroger's I take time out and drink my
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November 2023 by Christina Harris
I ordered a triple grande carmel brulee latte with oatmilk everyday last week. Some days it was good. Some days it tasted weird. One day I ordered it on the mobile and they put the 2nd drink in the wrong spot and it tasted off. I stood there for a long time. What starbucks doesn't understand is when I order it ahead of time I don't have time to stand there to have it remade. I am not going back to waste my money. I have already contacted customer care and they basically said o well. And the reinforcement from the owner that no one cares says everything. I stay 4 mins from the location and I am not going back.
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October 2023 by Stacey
Terrible service. Waited 20 minutes for a mobile order and there was one 2 other people in the building. Seems to happen anytime I order from this location.
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October 2023 by Aaron Ihrie
Lovely location drinks are always correct even though I modify them too much sometimes (sorry) food is always warm even if I preorder and staff is super friendly. It often takes a while for my order to get out which is no problem but they just don’t have the staffing to get it out fast. There are kids in the Grosse Pointe area who could work here but it’s so understaffed. This is a great location. Timeliness is an issue as a result of understaffing. This is really the only problem
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October 2023 by Kris T
Placed mobile order 20 mins in advanced. Patiently waited 30 minutes and still no drinks. Politely asked for a status on my drinks and was rudely told I have no idea, as the barista stormed away. Clearly they are stressed out and unorganized. Terrible experience. I live 5 minutes from this starbucks but will not be back. Left my drinks there as I had to be somewhere and couldn’t wait any longer.
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October 2023 by Gio Toscano
I’ve been here waiting 35 minutes for 2 coffees and they forgot my order . So
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September 2023 by Ken Taylor
The website states that they open at 6am. It is now 6:30am and still not open.
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September 2023 by Chloe Morrison
The staff is really nice and this local is very chill.
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September 2023 by Ryan Kay
Hire some more people Starbucks! Waited 40 minutes for 2 drinks. Come on!
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September 2023 by Sarah L
This Starbucks is great! They can be busy, but they are very kind and you just have to be patient some days. If you want your coffee in two minutes, go to McDonald’s. The new manager is really friendly and goes out of his way to get to know his customers. They also make your drink super well every time and are very consistent. Great job Starbucks!
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September 2023 by Emily tvgiirl
GIGI is the sweetest ever!!! went out of her way to make sure a customer’s experience was beyond amazing <3
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July 2023 by Oliver L
The baristas? Amazing. But Starbucks as a corporation has just gone down hill. I mean, was it ever uphill? Not really. Not in my lifetime. I mean, for having a modern-cabin aesthetic, it just feels sterile and uninviting inside. It's so manufactured and unhomely. The drinks are just so outrageously expensive and sweet, that if you're looking for Starbucks, you might as well get a frostie, and if you're looking for coffee, literally go anywhere else. Plus, the music is pretty loud, which isn't the baristas' fault. The locations of the speakers suck. I wouldn't want the workers to be without their jams, so they're cranked up loud enough to be heard by them, but, on that note, they're pointed toward seating. They redesigned but made it more uncomfortable for their workers and their customers. Great job, Starbucks.
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July 2023 by Jonathan R.
I brought in my service dog and was improperly addressed by an employe. this has happened twice in the past two months.Note STARBUCKS--Under ADA regulations, restaurants, and public enterprises cannot ask for a service dog certification. They can, however, ask two questions: Is this service dog trained to support a disability for its handler?What task-specific functions does the dog perform? Neither employee was trained or knew how to address. On 7/8/23 at 10:00am this young lady raised her voice to startle people in the premises. This was very embarrassing and added to emotional distress to my service dog.
