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May 2024 by Alexis Shaw
I never leave reviews, however the staff at this location left quite the impression. Everyone was very warm, welcoming and helpful. They answered all of my questions, gave great advice, and it didn't feel like another task on my to-do checklist. This will definitely be the Chase that I will be taking my business to:
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March 2024 by Yara Z.
I telephoned yesterday on my banker's private line and left a message. NO answer. I called the general line, which is run by a machine with prompts. NO answer. I telephoned today several times. NO answer on either the private banker's phone or the general phone. Finally, on the fifth try, after I tried another choice on the answering machine's menu, a live person answered. He could not take a message for the three first requests to have my banker call me......without pressing me over and over again to have me explain why I am calling and exactly what the issue is. I am not interested in dealing with this banker because of past experience. When I spoke with the manager of this bank several times about the lack of service and why she had not responded to my phone messages at another bank several times, she responded like a true banker, "Everybody needs to speak to their banker!!!" ... throwing roses at herself..... with as much class as a teenage soda clerk, selling popcorn and soda at the local diner. Apparently, the prestigious Chase Morgan Bank feels comfortable running their bank via an answering machine with mysterious prompts that don't connect the client with a banker but require the client to call back multiple times to figure out which prompt to use because the choices are drowning in self-service options and suggestions........but no live banker! I always feel like I am bargaining for bananas and peaches at some colorful market abroad ... without speaking the language, when I am done attempting to reach a live person at Chase Bank. ZERO CUSTOMER SERVICE
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December 2023 by PeekabooTrish Jones
Wonderful customer service.
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September 2023 by Sandra Spanish
Andrew provided a pleasant experience for me as a new chase account holder and made the process simple. He was kind, and helpful. Thank you.
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August 2023 by Michael H.
How does one cash a check with the chase logo on it charge $10 for cashing their own freaking check to the recipient. Tell me lease make sense of this for the world. It's your check with the chase name on it. Meaning hate cash in hand. You charging $10 for someone that doesn't bank with chase is ridiculous. Your name is on the check crying out loud. It's called stealing if your making money off your own money fyi This is why the rich get richer and the pour ..... well you know the rest. check. The fact that I haven't seen this being characterized on tv is beyond most smart Americans.
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January 2023 by Tim Dinan
This branch accidentally deposited a large sum of cash into someone else's account, gave me zero reassurance, and took way too long to remedy the situation.
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August 2022 by Jerry Brady
Great small branch with helpful staff.
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October 2021 by Miguel Johnson
I’ve been to this location for my banking and I was in and out with great customer service!
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October 2021 by Hannah Anderson
Been to this banking center twice and never had an issue. Great staff members.
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October 2021 by Peter Scott
Great service, great locations, plenty of parking!
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July 2021 by Emmett Hynous
Long time Chase customer. Tried to open up a bank account for my 13 year old son. He has an expired passport, school idea, and a social security card. not good enough. Instead of working with your customer that's trying to open up his 6th Chase account and hand over $2,000, you could've been more bureaucratic and distrustful. I was also questioned by the manager why my son doesn't have a valid school ID...i dunno, maybe because there was a global pandemic last year and school IDs were not a priority...clueless group there...and a little snotty. I'm the one from Grosse Pointe Farms, so leave the snottiness to me.
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May 2021 by Tiffany Jones
I had an appointment at this location to open a small business account. Appointment time was at 12pm. I was informed that the person I was initially scheduled with had called in sick and they would figure out who would see me. I was told that the person that would see me had just started their lunch and asked if I would be able to wait until 12:30pm. I agreed, did some shopping and came back at 12:30pm. When I walked in, there were 3 chase employees in the lobby. 2 behind the counter and one in front of the counter conversing with another employee behind the counter. There were no customers in the lobby other than myself. I did a general hello to everyone. Not one person acknowledged me. So I walked to the woman at the end of the counter and she tells me that the person at the other end of the counter can help me. I head towards that way and no one still even made eye contact. So I head straight for the door, and I hear the lady saying hello to my back as I exit. I call chase customer service only to get someone on the phone with a poor connection and heavy accent to relay my complaint. I've been pretty satisfied with Chase over the years, however, this is unacceptable. Companies should be working to recruit and retain their customers. Without us, there is no revenue or jobs.
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May 2021 by Tiffany J.
I had an appointment at this location to open a small business account. Appointment time was at 12pm. I was informed that the person I was initially scheduled with had called in sick and they would figure out who would see me. I was told that the person that would see me had just started their lunch and asked if I would be able to wait until 12:30pm. I agreed, did some shopping and came back at 12:30pm. When I walked in, there were 3 chase employees in the lobby. 2 behind the counter and one in front of the counter conversing with another employee behind the counter. There were no customers in the lobby other than myself. I did a general hello to everyone. Not one person acknowledged me. So I walked to the woman at the end of the counter and she tells me that the person at the other end of the counter can help me. I head towards that way and no one still even made eye contact. So I head straight for the door, and I hear the lady saying hello to my back as I exit. I call chase customer service only to get someone on the phone with a poor connection and heavy accent to relay my complaint. I've been pretty satisfied with Chase over the years, however, this is unacceptable. Companies should be working to recruit and retain their customers. Without us, there is no revenue or jobs
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September 2020 by Jeremy B.
Piss poor customer service. Asked to leave simply because I was waiting for the branch to open to deposit a large check. If your employees have that much of an attitude then I'm sure many will bank elsewhere
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February 2020 by Billy J.
Not very a accommodating at all. As a long time costumer I've never had issues at any other branch but this one. Not very welcoming or even a willing to help when needed. I even asked for a branch manager hoping they can help, but they wouldn't even talk to me. I'm currently closing my account and moving full time to PNC.
