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“Dawn L was the most helpful person I could have imagined. I was trying to get my current month's statement for a Mortgage loan but was unable to do so myself with my online account. I went to 3 other branches that were unable to give me the correct format needed for the bank's approval. I was lost on what I actually needed since apparently the banks were unable to give me what I needed, regardless of the mortgage company telling me they could. I called this branch and was connected with Dawn, after a very short explanation Dawn told me not only she knows exactly what I need but she could have it ready for me in minutes. A few days later I needed an additional statement after another few deposits and again she had it ready for me and waiting at the front desk within minutes. She went above and beyond printing anything the bank could be asking for and not only stamped them all but gave my card to pass along to the mortgage company if they had any additional questions. She even followed up to make sure that everything went well. Thank you for not only giving me the necessary forms but keeping my sanity, Dawn!”
“BARB at this Branch is the best. Very pleased with her service. She followed up with me several times and made sure I completed my transaction with ease. Barb you rock!!!”
“I'm incredibly fortunate for the staff at Flagstar Bank! They are friendly, efficient and always available for questions. Kristin is a Rockstar and helped me with my business lending! I refer Flagstar Grosse Pointe Woods to everyone I know!”
“Was just helped by the most amazing Teller here - Bralynn. She was super helpful, did everything I asked her, greeted customers as they came in, even let my wife and daughter use the restroom. Best customer service I’ve ever received.”
“I never leave reviews, however the staff at this location left quite the impression. Everyone was very warm, welcoming and helpful. They answered all of my questions, gave great advice, and it didn't feel like another task on my to-do checklist. This will definitely be the Chase that I will be taking my business to:”
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“This branch is so helpful. The service is 100% personal everyone knows your name and your story. The CHEERS of banking. They often go over and beyond and will explain the ins and outs of flagstar.”