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February 2024 by Angela Cinadr
I stopped in with my clogged vacuum hoping staff could help me get it working again. And Travis immediately took it right in back and took care of it! I'm very grateful. Thank you!
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February 2024 by Helen Stanza
I met with salesman John who asked and answered every question I had, demonstrated and explained every detail of the machine I was interested in and did not rush me through a decision. He definitely knows his business and I will definitely put his name out there to see when it is your turn for a banks vacuum experience. Thanks john.
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February 2024 by Marta Konstacky
I brought my machine in to Bank's vacuum superstore and John was able to fix my vacuum that day and it's back to working like normal. 100% fast friendly service
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January 2024 by Richard Schafer
Wasn't sure what I wanted but John was very patient and definitely a six-star rating. Must see guy at Bank's vacuum
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December 2023 by Jon Burgess
Knowledge on products is supurb. No pressure to buy.
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November 2023 by Joe Binkowski
Great experience buying a vacuum from Todd in Grosse Pointe. His knowledge and expertise were impressive, to say the least! As a small business owner, I appreciate the high level of customer service. Thanks a ton, Todd and the Banks Grosse Pointe team.
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November 2023 by Rick P.
FINALLY found someone willing to look at a Breville YouBrew coffee maker and grinder (no one works on small appliances any more). It suddenly stopped working and I couldn't figure out why. Even tried calling Breville's engineering team (they gave up and offered me a discount on a new coffee maker).John at Bank's was incredible. Within a day he figured out the problem (the grinder had locked up due to rust caused by vaporization of the water while brewing). Wasn't planning to charge me so I insisted he clean it up a little so I there was some reason to charge me (even then, the charge was nominal).Amazing service and very real care about the customer. Definitely will return there the next time I intend to buy a vacuum or have something else in need of repair.
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October 2023 by Tim Grand
As the owner of Mum’s Arcade, we are well aware of the importance of keeping our electronics lint, dust and debris free. Todd has been very helpful working with us on this and his knowledge and advice is much appreciated
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July 2023 by iQ- Ride
Honesty and professionalism are rare, but I found them here.Dropped off my vacuum, then went back to the car to get my wallet. John Hebert had fixed my vacuum in a minute, It turned out that I pressed a clutch lever and disable the brush.John could have asked me to comeback tomorrow to charge me for the service, but he chose to be honest business man and pointed out the simple issue.Please say hi to john for me and tell him the white bearded man with the Panama hat sent you.
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April 2023 by Adriane Girty
I visited this establishment after searching for a vacuum repair shop and I must say that I was very pleased with the staff and the store. Ray and Todd were wonderful and I ended up buying a new vacuum, because I’m a shopper, and this vacuum has the best suction, which is what I was looking for. I highly recommend Bank’s Vacuum, you can thank me later ?
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February 2023 by Shaneqwa Carr
I love this place I was greeted very respectful John and Todd was very helpful I loved the customer service..such great guy's well be back!!!
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February 2023 by Matthew Bejin
I've been going to this store for 13 years. I've personally purchased several vacuums there for home and our cottage due to the quality of the product and service provided. I've referred many in the community to this store over this time because I truly believed that Bank's Vacuum offered the best selection and service. While the products they sell are not inexpensive, they are of high quality and they service those products well.With that said, I had a not so wonderful experience today. Recently, our Simplicity vacuum lost suction, and we figured it was a clog. We took it to Banks on a Monday to get serviced. While I was in the store, I sang the praises of the Simplicity product line, now called Riccar, and the salesman gave me a demo of the newest upgrades to the machine, and how how much better the newest model is compared to the one I own. The sticker price on that unit was well over $1,000, and I wasn't in the market to get a new machine, regardless of how wonderful the upgrades were. The gentleman informed me that I would receive call in the next day or two on the quote for service. I followed up on a Friday as I had not received a call. The employee corrected me that he in fact had called me on Tuesday, but I didn't pick up. I looked at my phone and had no missed call logged and no voice mail. Needless to say, it's beside the point, but what's the point of correcting me? Anyway, he goes on to say that he suggested that I do a full service and replace the motor. The motor replacement doubled the cost of the service, and my wife questioned the motor replacement. The Bank's employee encouraged me to get the work done as we had serviced the machine well in the past and it's the right idea to keep it in good shape. So, I approved the full service and the motor replacement. When I picked up my vacuum today, and paid the service bill, the same employee tells me that I made a mistake in getting the vacuum serviced, and that I should have purchased a new vacuum. I informed him that I followed his recommendation, and now I'm feeling duped. Similar to the phone call situation, why tell me that I made a mistake, after I paid the bill? I told him that I did not appreciate the tactics, and I had to seriously question whether or not to work with Bank's in the future. What's the point in making your customer's feel poorly about their course of action, after you paid them hundreds of dollars for the service? Keeping in mind, all the family and friend referrals I had made to the store.I still think Bank's has excellent products, but perhaps not the best employees. Find people that can work with your customers and treat them right. You built a solid, repeat customer that drove referrals to your business, and your employee made moves through this transaction to throw it all away so easily. I'm not happy!
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February 2023 by Matthew Philip
Great selection, good prices, and very friendly service. We came in this morning for some new bags, belts and a roller. John (I believe) was super cool and helped me get everything I needed for our Sanitaire. Thank you.
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February 2023 by Tyreasa Strong
Joseph was very polite friendly took care of me with no problem I just hope that I said his name right because he was such a dear and a blessing and I would truly recommend this place to anybody that had any problems with their vacuum cleaner
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January 2023 by Jasmine Brown
Great experience! They helped me with my vacuum and answered all my questions.