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February 2024 by Lincoln Milam
We went to 4 bike shops that day. 2 of them...we weren't even acknowledged!Steve won us over just by saying "hi" TBH...but he followed it up with AMAZING service! Actually fitted me for a bike, then adjusted it until it felt right to me.Look, it's a Trek bike, so it's great, but the service was what sold me, and I will get all my bikes from there.No more schlepping to various bike shops...we are customers for life!
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February 2024 by Sean Gray
I literally can't say enough positive things about this shop and their team. The experience of purchasing from them was second-to-none and they gave great advice on what I needed. I worked very closely with the team on service as I purchased a somewhat novel and uncommon style of e-bike. The team was always thoughtful and even advocated for me with Trek to be sure that I received the best available support and that my feedback was shared. I look forward to getting a bike for my daughter this spring. Thanks for going above and beyond for me and making sure that I got excellent support.
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February 2024 by francis kulikowski
great service. quick and honest. definitely recommend
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February 2024 by Brett Maciag
I had a great experience at Trek with Steve. He was very knowledgeable and helped me find the right show for my bike AND MY FOOT! Recommend 10 out of 10!
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January 2024 by David Furi
Steve and the staff are very knowledgeable and professional. Highly recommend.
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November 2023 by Carolyn Wilson
Trek Bicycle of Grosse Pointe is a fantastic bike shop. The repair is top notch and so are the people. You can trust your bike to be tuned up properly and fixed properly. Steve is a super helpful, knowledgable and kind employee. They have an awesome selection of bikes to choose from as well!
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October 2023 by scott zimmerman
What can I say but wow. I’ve been buying bikes for over 30 years. This was by far the best experience I’ve ever had buying a bike. Steve over at the store took so much time to make sure the bike fit me perfectly. I’ve never had someone take an hour to make sure the bike was set up exactly for my size.Customer for life keep up the great work guys
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September 2023 by Michael Baran
I’ve been a customer of this store on and off for about 7 years, much more regularly in the past year. Last year I purchased a used Trek road bike and needed a fitting. Everyone I talked to said go see Steve. I’m so glad I did! Steve was able to adjust some of my parts and use some the shop had laying around to get my bike fit perfect.Recently I hired the shop to tune up an older cross country bike. The end result is simply stunning. Thank you all for the top notch service!
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September 2023 by Amy Osborn
Marlon is an excellent salesman… His passion for cycling is obvious and took me for multiple rides to choose between three bikes. I seriously spent more time choosing a bike than I did choosing a car, and he was very patient. I ended up choosing two e-bikes for my daughter and I the rest of the staff are incredibly courteous and helpful as well. We love our new bikes, thank you!
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September 2023 by Keturah Jeffries
My salesperson Marlon was patient, knowledgeable and kind. I was buying a bike for my mother for her birthday and he made her feel comfortable and helped her choose a bike that fit her style and riding experience. Thank you Trek
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August 2023 by Jerry Tait
Great Service! Ryan W. (salesman) was very knowledgeable as he assisted me with my purchase of an FX2 bike. Thank you so much. I would highly recommend this shop for future purchases.
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July 2023 by Sharad Dixit
Ditto from my first comment except for one thing else it was a very hot day out 92° to be exact.And they offered me a free bottled of water because I bought from downtown Detroit to the bike shop and was close to heat stroke and very faint.It’s nice to walk into a wonderfully air-conditioned store/room to cool off!☺️
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July 2023 by Lane DeCraene
My family and I have been utilizing this bike store for well- over two decades. However, the customer service today was top-notch, as Steve selfishly took the time to help out at a moments notice with a stranded bike and trailer. Keep up the strong work and thanks again!Addendum:Another great experience at this store. Marlan helped put our Thule Apex bike rack together and installed it. He was so wonderful with my son, allowing him to help. He even generously gave us some bunjee cords for our personal use. We just love this store and the people that work there. Thank you again!
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July 2023 by Amanda Young
Had some hiccups at pickup but the staff worked hard to resolve the issues make it right. I really love my Electra Cruiser!! The hibiscus color is really pretty and I can’t wait to get the basket!
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June 2023 by William
All team members at the store are friendly, helpful, and professional, and I didn’t get a sense of standoffishness like many bike stores. The shop is clean, well organized, and Steve was especially helpful in ordering parts for a carbon wheel replacement. I wish this could have been the extent of my experience here, but I needed to write out this review.The reason I’m rating 3 stars instead of 5 is the subpar mechanical work I received, and the extra money and effort I had to go through to fix their poor work.I had wanted my steerer tube to be trimmed, which ended up getting overtrimmed. I had even given them all the proper spacers, which werent even used! I picked up the bike with the tube cut, no spacers, and Steve assured me that the bike fit remained the same. Really? The tube had spacers before it was cut, how can fit be the same without them? As I suspected, the bike just felt completely wrong on my next ride, and sure enough I could measure and verify that my steerer tube was way overtrimmed. Luckily enough there was barely enough tube remaining for me to replace my spacers back where they needed to be, but I still needed to purchase new handlebars to fully fix that problem.Not only was the steerer tube overtrimmed, another mechanic informed me that the brake cables weren’t replaced properly in the headtube, and the brake hoses weren’t properly bled. Both brake levers were mushy and full of air when I rebled my own brakes.Everyone was pleasant and I have no complaints about how I was treated at the shop. My complaint centers on the fact that I had to spend hundreds more on additional servicing and replacement parts to fix the slapshod work that this shop did for me. I refuse to bring my bikes back for them to work on.
