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April 2024 by Bud Kawa
cashier was so rude i dont ever want to shop here again.
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April 2024 by Sid Dowdley
Always got what you need ?
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January 2024 by Nelle
I had bad experiences before writing this review. Today was the final straw. I valued the fact this store is locally owned, convenient, and is a gem to the community. I came to this place quite often as I tinker around with few projects. I have heard talk about the new ownership, but I took it with a gain of salt. First time I had a bad experience when I had a piece of wood cut 3x. The 3rd time I thought It was me who failed by giving the clerk the right dimensions. I came to the wood cutter explained what happened and asked can he cut out of piece of wood to replace the bottom of a drawer and handed him the drawer. He cut the piece out and there was 1/16 of an inch hanging out. Not everyone is perfect. I bought electric saw to fix it.Another time I had 4 keys made and I asked for a speciality light bulb. I made sure to have the bulb with me because of drawer episode. The new employee handed me the wrong bulb. I looked at the bulb the employee handed noticed right away it was wrong. I was like whatever and grab the right bulb. I followed the fellow to where the keys are made. He cut every last key wrong. Not one key worked. (Found out today a clerk here cut a friend’s keys wrong too)I kept coming to the store, but it was never for cutting anything. I always made sure I did my research before making a purchase.Today I guessed I failed to do my research before hand.I needed to replace a blown fuse. I had a picture of my fuse box as reference. My initial intention was to buy a few just in case. I had questions and was on the phone with a friend because I became flustered. I gave up and asked the guy at the counter my question. He seemed irritated by question. My friend on the phone heard the irritation in his voice. I did my research in the store and answered my question. When I approached the counter again the clerk began to asked did I find everything ok. I told him I got 2 bulbs just in case. He man-explained me about fuses how I was changing fuses wrong (I shut off the power before I change fuses).If I wasnt certain about fuses I should call someone at home, like my roommate. I don't know why he would suggest I have a roommate idk. I felt stereotype. Would he ask that question to a man or an older woman?It saddens me that I will no longer give my business to this business. It was so convenient, it has all the little stuff old homes need in the area. Hopefully it will get better after this review.
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January 2024 by Sandra Williams
Friendly, Helpful, kind, always ready to help you show you to what you're looking for in the store..
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December 2023 by Jen McMillan
Amazing service. The young man took my entire list and gathered it all for me! So helpful and professional.
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October 2023 by Ralph Stenzel
Very useful and friendly shop with helpful staff, great to find the little things I need nearby.
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August 2023 by Dino Ruggeri
I was warmly greeted and readily offered help by the new associate Jordan today and it really set my morning off right. Thanks Jordan! The other long-time associates here are second to none with their knowledge and expertise not only with what is in their store but how to make it work for your needs. This store and it’s people behind the desk are a true neighborhood gem and I will support them with my dollars and patronage whenever possible! I urge you to do so too!
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July 2023 by Robert Lundgoot
Very knowledgeable and will take the time to help with your questions.Better quality lumber than the big boxes at reasonable prices.In unbeatable selection of fasteners and hardware.
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July 2023 by Andrew Philbrick
This is the go to place in Grosse Pointe! They have everything you need!!
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May 2023 by Charles Voigt
Found their prices on select hardware items much higher than nearby hardware stores such as Gilbert's Hardware on Harper between 8 and 9 mile rd. (St. Clair Shores). Also, the staff at Gilbert's were MUCH more pleasant to deal with. I cannot recommend this business for hardware (prices too high) or their staff (fail to abide by the maxim "the customer is always king"). Until they get their business model right - shop elsewhere.
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April 2023 by Marcus House
Very friendly and they have what you need for a fair price.
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March 2023 by John Gelle
Old world customer service you can't get at a big box store
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December 2022 by Greg Rice movie score
It's a good place for hardware. There nice and friendly.
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September 2022 by Emily Chrostowski
Loved this place! Was a little skeptical upon approaching the store but the employees were always asking if you needed help and were always walking around. Seemed like a very comfortable atmosphere where everyone knew each-other and there were so many things packed into a little store! Found some fun things like a bar stain remover that I have never seen before and they even had snacks and beverages. The counter dog was adorable and looked like he ran the whole store!
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August 2022 by Christine C.
They have everything here, a great place to find whatever you need, especially if you need something for an older Grosse Pointe home. A genuine old fashioned neighborhood hardware store. You'll find what you need there. The back area is for wood cutting, screen and storm repair. They will have what you need and can almost always fix what you need fixed. Their one drawback isn't what they sell or what they can repair, it's their overall attitude of unfriendliness when you need assistance. They just seem really irritated if you have a question. Maybe they just have enough business and know that people will come in anyway because they'll have what is needed, but a friendlier staff would be nice.
