-
November 2023 by Mark Buckman (bAdmArk)
Using this service as a mail delivery for our business. Our annual fee renewal hit our credit card without so much as an email notice or invoice. Today, we received an email to pickup a package, a returned order with an incorrect address. In order to do so, we had to pick a 5 minute window of when we would be coming to collect, so we did, and drove down there to arrive within the window only to be greeted by a rude agent that was completely overwhelmed, with disheveled packages and just all around looking like a pig sty and smelling like a gym locker.Then we were told "I don't know where your package is! I am all alone here and don't know where the owner is!" literally yelling at my wife.Wasted gas, no package (which would have cost us $1 dollar to pickup, what's our yearly fee for then? Why do I have to pay to drive their and pick up a package to for me, literally the second piece of mail received in over a year?), and rude service; why should I remain a customer?
-
July 2023 by Rick Truhol (Pirate Rick)
Have used them several times. Good experience each time.
-
February 2023 by CTG
Excellent experience shipping a large guitar amplifier here. The two ladies were very nice and helped me out. Forget going to the UPS store. A+
-
January 2023 by Bianca Johnson
Very friendly staff, just nice to have a place that's not a P.O. Box to have my packages sent
-
September 2022 by Leslie
Always a treat to go to this location. Staff is wonderful and does their best to make sure your experience goes smoothly.. Five star review for sure!
-
August 2022 by David Aceto
I ship alot of golf clubs thru out the year always used fed ex in roseville by accident I needed to ship a golf club I was getting a haircut across the street and the barber suggested I go across the street to ship I was skeptical at first best thing I ever did haven't use fed ex since I would say Helen is the gold standard for shipping don't hesitate to use her services
-
April 2022 by Dylan Doherty
Brought in a package that I did a terrible tape job on. I planned on borrowing their tape to fix it but instead she volunteered to fix the mess herself. Very grateful and will definitely return!
-
March 2022 by Jason TCS
I have been using Best Way Pack & Send for (4) years now to receive mail for my business. I found them when I started my business working out of my home. Now I have a building, and I still use them for my mail and shipping needs. They are more reliable than the USPS! Helen is wonderful, and always answers my emails promptly!
-
December 2021 by Jacqueline Smith
Despite their busy schedules, the staff is friendly, proactive, and helpful. My home business address is protected by using this drop off address, which is very safe. For a reasonable fee, you are protected and your mail is safe. Since I started using this service four years ago, I have never had an issue.
-
November 2021 by Anthony F.
Excellent customer service. Unlike competitors, Best Way is always willing to go the extra mile for their customers. Today the associate spotted an error on the shipping label I printed. Fortunately she was able to print a new one for me. She saved me a lot of time and aggravation. Oh and by the way in addition to fantastic customer service there is plenty of nearby parking.
-
July 2021 by NeilS Chapin
I know nothing about shipping household goods to my to Bulgarian in-laws. This company does not either. They may be good for domestic shipping but I won't risk it. I found them to be untruthful and apathetic about helping me and no follow up: poor customer service. Two months and 300.00 later, my package won't be delivered. The carrier was DHL: Horrible, horrible.
-
July 2021 by Michele Quaranta Lindsay
Friendly efficient service! So helpful when you need to send overnight mail.
-
April 2021 by Sriracha Rooster
Easy and professional but pricey
-
March 2021 by Will Schippert
Helen is always helpful and they have the best selection of boxes for packaging in Michigan.
-
March 2021 by Dan Hughes
You couldn’t ask for a more pleasant experience in mailing and shipping. Helen and her crew top the list in customer satisfaction!
