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November 2023 by Nish Rogers
Crystal and Quentin were super cool! They’re truly knowledgeable about the products in store. Make sure you check them out… they’ll go the extra mile to make sure you’re taking care of.
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September 2023 by Christopher Larime
One of the employees is constantly on his personal mobile device while helping customers. He frequently has to ask the manager how to complete tasks. I would guess that if he got off his phone and paid attention, he would learn how to do his job.The manager scolded because I was there to pick-up my warranty exchange before I got the notice. It was in office but still accused me of interrupting his work. Not sure how customer service is interrupting him. Rest assured, I will not return to this store
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August 2023 by arttress askew
The employee was on his personal cell and stayed on it. He had no interest in why I was there, never looking up at me. All he could say was you need to buy a new phone. I received the worse customer service I have ever received in my life.
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July 2023 by Gimmemo
Man that was the clerk looked at me with an attitude when I asked “ if the five dollars in store fee was for cash payments too ?”I asked him was he good because I noticed the attitude and face he made when he answered “for all in store payments!”He acted oblivious. I didn’t want it to escalate so I didn’t mention I asked that because of how you said that when he asked me “why do you ask that/what you mean?”Looked to be the only one in there and maybe his attitude was based on being frustrated because of that but none of that is my fault and I’m entitled to ask questions about random fees t mobile is adding to nickel and dime customers when it’s service is already trash.First and last time visiting this location. Didn’t feel welcomed which is nothing new even from others like me which the associate was a black man.And as for a five dollar fee for in store payments sounds like an overt way to say we don’t want you in our stores or to help you do anything but buy a new phone ?️
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May 2023 by Debra Pretzer
Had to replace a phone on my plan. Guys were nice & knowledgeable. Got a new phone.
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October 2022 by Devine Taylor
The representatives are very good . Also we'll versed to help solve issues with multiple brands of devices .
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September 2022 by Robert Sharpe
This place is terrible, I went to visit today when I opened the door they had to heat on everyone was complaining how hot the store was! Now the service was the worst I ever experienced the two girls that was working was trying to assist everyone that came through the door at once so you know how that works out.I went to the store to open an business account the young lady called Quinton the store manager on the phone to assist her with my new account to make a long story short the manager told me over the phone that my account can not be open because I never paid business taxes I stated I never heard anything like that in my life. I went to T mobile on 9 mile and Kelly I opened the business account at ease.
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June 2022 by Jeff Wagner
Lazy workers that wouldn’t tell me if they had a certain smart watch over the phone because it against store policy (I don’t believe this is a real policy) but the other TMobile store let me know they had it and held it for me. Go to the store in the Woods for good service!
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May 2022 by mzCat Eyes
Very unprofessional I was there at 10 when doors open and was told without looking my information up after explaining that I had a jump gone return that they couldn’t except my phones in the store .. I also asked him to call customer service because they told me they had to be bring into the store..He refused so I called then I called on my phone .. Another Customer came in same thing and they excepted her phone .. I guess I wasn’t the right shade of color to get the same service.. I I could give no stars I would manager Don’t know how to talk to people.. They need to fire both and Hire people that don’tDiscriminate or talk to customers Rudely
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May 2022 by Makisha Meeks
I love the sync up and drive. It tells you everything you need to know about your car and if there's any issues. If there is an issue it can give you places to go to and an approximation of the cost.
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May 2022 by Carol Perry Studio Sostegno
Evan was super helpful and personable as I transferred my data to my new iphone! Highly recommend. He made a tedious errand into a nice experience.
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April 2022 by Clarence Hankins IV
My experience with Shanti & Evan as the costumer support/ service they were very personable, polite, and helpful in the process of trading in my phone to get an upgrade. Good job guys
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April 2022 by Clarence Hankins lll
Shanti & Evan in Gross Pointe Farms has the best customer service since I've been with t mobile please keep up the amazing service you guys provide to your customers!!! 10 star rating!
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April 2022 by Caleb Hankins
Evan and Shantinique did an excellent job doing service for me.
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April 2022 by Debra J Hankins
I like their customer service and my new phone thanks again Shanti & Evan!!!
