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March 2024 by Gary Bussing
If I could give zero stars I would. Worst store my wife and I have ever been too. We switched plans to save money and our bill is 1 and a half times what it was. They told us our phones were free from there promotion. We are currently getting charged full price for these phones. Contacted store manager multiple times and said sorry that that happened and was suppose to credit our account. We never received the credit.The assistant manager is terrible and was suppose to have the manager reach back to us on being charged for our phones and haven’t heard back. I’m surprised this store is still around. Avoid this place at all costs. Lesson learned and will be seeking legal help because they lied to us to get a sale. Very unprofessional
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January 2024 by Krysta Dykla
People are super nice, but the service SUCKS! Constantly have to restart our Internet router, everything buffers, can't even have the wifi on my phone because nothing loads. Definitely wouldn't recommend.
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December 2023 by Chris Skarl
This was the worst experience ever. Salesman straight out lied to us. The manager said he would make it right, next week. Every week we were told, come back next week and I’ll have an answer. Then conveniently after 4 weeks we are now told there’s nothing he can do because it’s been over 30 days. Again, everyone in that store has lied straight to our face. Will never walk in that store again and will tell everyone we know to stay away.
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December 2023 by Sonya Garcia
Some really great people work at the store- they were all really genuine and talked through the whole process of setting us up with phones!!!!
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December 2023 by Zackary Peterson
The t-mobile team in greenville are all great! Very welcoming and treat you like family!
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December 2023 by Jessica Vanbennekom
Not only are the employees here knowledgeable but they treat you like family! Definitely come here for all of our phone needs and wants.
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October 2023 by Jamie Simmons
So dirty ? "AND" No bench for waiting customers, just look at the floor boards along the entire store...cob webs, dead bugs, filth and dirt! Your appearance turns me away even "IF" you have amazing service, which unfortunately your wifi DOES NOT in Greenville City Limits!! Customer service was good, nice young man working. Unfortunately this does not make up for the rest!!
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August 2023 by Elizabeth Zylstra
This T Mobile Store is THE BEST! Ryan is awesome and completely set everything up for my parents and me. My faith in cell phone carriers died with Verizon, but was resurrected by Ryan and his Greenville MI store! Thank you team for all your help!
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July 2023 by Jenn Loper
Hannah and Amber were very friendly and knowledgeable. They helped solve all our issues and made the transition very easy. Thanks guys!
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June 2023 by crayziechick2
Went in to get a new phone and to switch my info so I could get my grandson set up with my old phone. A young lady greeted me as soon as I walked in. I told her why I was there. I was able to get the new phone I wanted, switch all my info over to it as well as get my grandson set up with my old phone. Hannah was quick, efficient, friendly, and knowledgeable. I appreciated her assistance and recommend her to those of you thinking of getting a new phone at TMobile.
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June 2023 by Ben Fish
I’m fairly certain I had a very easy issue, but I seemed to really confuse the employees here(who were very nice though). I ordered a t-mobile hotspot from Amazon and it didn’t come with a sim. I went to this location for a SIM card and was told that it would be easier for me to do online, even though I would have to wait a few days. This is very annoying to me because I drove 25 minutes to get there and 25 minutes back home only to have to order the SIM card online directly from t-mobile anyway and it was a Friday so I’d have to wait for after the weekend for it arrive. Grrr…? I find it a little hard to believe that they didn’t have any sims in the store, but maybe this is way of things nowadays. I know many modern phones and devices are going with e-sims now. I also can understand that they don’t like dealing with anyone who doesn’t buy their device directly from this location because they aren’t seeing any profit from it. Come on though… seriously, I do own an official, bonefied, for real t-mobile hotspot and the t-mobile store can’t support it… That does deserve an eye roll ? in my opinion at least.
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June 2023 by Sue Main
Amber was SO HELPFUL, knowledgeable, sweet, capable, prompt.... she helped me activate our new phone, and went above and beyond to meet our needs. The other two young gentleman in the store were friendly and attentive, although they did not need to directly help me. I would recommend Greenville T-Mobile to anyone!
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May 2023 by Elaine Baylis
Hannah was EXCELLENT, spending many minutes to get my phone to pair with car. Best service I've ever received at this TMOBILE location.
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May 2023 by Lori McWilliams
Hannah was great spent so much time with me making sure I understood everything! Best customer service ever
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April 2023 by Jordan Wilson
Amber was so absolutely amazing and helped me out past closing time. She is very professional, knowledgeable and obviously knows how to get things done! She was able to transfer my phone to T Mobile so fast and did an amazing job. This girl needs a raise and some praise!
